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Old 03-27-2013, 10:25 PM   #16
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Join Date: Jan 2008
Location: Maryland
Posts: 195

We have used Small World for our Disney World trips and used them for our upcoming cruise as well. Great costumer service, very knowledgeable and fast. We have also used Dreams Unlimited for Universal and have been very happy with them. On our last trip my girls had to leave unexpectedly due to a death, one call to Dreams Unlimited and they had room, tickets, etc refunded within 1/2 hour. The only big difference is one uses email more than the other as pp stated.

August '08 here we come. We had a blast!

August '12 can't wait. Another great trip!!

April '13 First Cruise on the Wonder!

August '14, could not stay away!

April '15 Cruise #2 on the Magic!

DH ME, Retired! DD23 DD16 DS15 DGD5 DGS4mo

My best freind asked me to marry him in front of the castle on Friday, August 15,2008
We were married December 31, 2009!
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Old 03-28-2013, 03:58 AM   #17
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Join Date: Sep 2011
Location: Mason Ohio
Posts: 106

We currently have our 4th cruise booked through them. We rebooked on board for our next cruise and then moved the date to 2014. What was great is that she knew what we wanted prior to the 14 dates being released and the moment they were, she jumped on it and scored us an AMAZING room, that I for sure, wouldn't have been able to get on my own.

Our agent is Lori Bandera
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Old 03-28-2013, 09:59 AM   #18
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Join Date: Apr 2010
Location: Ontario
Posts: 88

I have used them many times, I got my quotes and any answers to various questions in record time. I found DU to be a but slow and I like the knowledge I can call my TA for answers as well! I had Karen Nunn from SW and I tell everyone I know to use her!!!!
Natalie - Driver Examiner extraordinaire
Jan 2011 - Pop resort
Dec 2011 - Pop Resort
Dec 2012 - Disney Dream/Port Orleans - Riverside
Sept 2013 - Port Orleans - French Quarter
2014 - Who Knows the world is my oyster!
Nothing Ventured nothing Gain - so give it a shot it may be worth it!
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Old 03-28-2013, 11:22 AM   #19
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Join Date: Nov 2012
Posts: 65

We have also just booked our 2nd cruise with Lori Bandera at Small World Vacations. She is knowledgable, helpful and communication is prompt!
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Old 03-28-2013, 01:05 PM   #20
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Join Date: Apr 2011
Location: Indiana
Posts: 611

We go with Small World. They gave us OBC and on our last cruise, we got a welcome aboard bouquet.
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Old 03-28-2013, 02:59 PM   #21
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Join Date: Jan 2011
Location: Florida
Posts: 390

I have used small world vacations the past few years. My first agent was not the greatest but she is no longer with the company. The agent I have been using now for over a year is perfect and I wouldnt use anyone else.

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Old 03-28-2013, 03:12 PM   #22
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Join Date: Jan 2007
Location: Owensboro, KY
Posts: 803

I've used both SW and DU.

I booked my first cruise with SW and they were AWESOME! Right before that cruise, the agent I used decided to retire. On a whim, I thought I'd use DU and had a great experience there as well.

I stayed with DU for my next 4 cruises...but things slowly went downhill. Tiny issues kept popping up and the attitude in response wasn't great.

So this time around, I decided to give SW another shot and have been nothing but pleased! My new agent has been phenomenal! I highly recommend.

Former WDW CM and Old School DIS member.

Just bought into the DVC at AKLV

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Old 03-28-2013, 04:40 PM   #23
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Join Date: Sep 2012
Location: Southern California
Posts: 230

We booked our 2013 Fantasy Cruise with Small World and fortunately had the best experience with the TA --- she was great all the way through.

Just booked our 2014 Alaska Cruise a few months ago with Small World and it went smoothly (booked the 1st day the 2014 itineraries were released).

I don't recommend companies that often, but I have sent about 20 friends and family directly to our TA for Disney Cruises --- everyone has been pleased.
Love Sailing DCL!!!
* Disney Wonder 3 Days Bahamas October 2000
* Disney Wonder 3 Days Bahamas October 2001
* Disney Wonder 7 Days Mexican Riviera April 2011
* Disney Fantasy 7 Days Western Caribbean Feb 2013
* Disney Wonder 7 Days Alaska June 2014 (We're finally Gold!!!)
* Disney Wonder 5 Days San Diego October 2015
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Old 03-31-2013, 02:31 PM   #24
Join Date: Feb 2013
Location: American Canyon, CA
Posts: 82

We booked with Small World and they have been great. We received OBC - I think $175. I can communicate with my agent by phone and/or email and I always get a response within 24 hours. She has made several changes for us and it has been perfectly smooth. I definitely would use SW again!
Paula, DH Greg, and DD Kate (8)

Disney Wonder to Alaska June 17-24, 2013 - fell in love with DCL!
Next cruise: Fantasy Eastern June 6, 2015
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Old 03-31-2013, 03:14 PM   #25
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Location: Gotha, Florida
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We have used both SW and DU and feel customer service is better with DU.

Both agencies are able to book cruises for the same price and OBC's were/are comparable, but I prefer a TA who doesn't act as if I'm disturbing her by making changes to make my family's cruise perfect!

An added bonus is that DU is now handling Royal Caribbean and Celebrity cruises as well as Disney.
Etsy/Ebay: PixieDustedStitches

One should always have a getaway to look forward to - even if it's just one night!!

Fort Wilderness December 2012 ~ Disney Dream October 2012 ~ Animal Kingdom Lodge August/September 2012 ~ Contemporary July 2012 ~ Coronado Springs May 2012 ~ Disney Fantasy April 2012 ~ Disney Dream January 2012 ~ Port Orleans French Quarter December 2011 ~ Boardwalk Inn November 2011 ~ Disney Dream October 2011 ~ Wilderness Lodge August/September 2011 ~ Caribbean Beach April 2011 ~ Beach Club March 2011 ~ Disney Dream February 2011 ~ Pop Century December 2010 ~ All Star Music July/August 2008 ~ Villas at the Disney Institute December 1997
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Old 03-31-2013, 09:58 PM   #26
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Originally Posted by Wendy&Grumpy View Post
We have used both SW and DU and feel customer service is better with DU.

Both agencies are able to book cruises for the same price and OBC's were/are comparable, but I prefer a TA who doesn't act as if I'm disturbing her by making changes to make my family's cruise perfect!
My SW agent has had to make multiple changes to multiple reservations for multiple families in our group and has never once made me feel as if I'm disturbing her. I am, in fact, always surprised to receive confirmations and responses from her at all hours of the day and night and all days of the week.
Me DH DD (5) DS (2)
Disneyland Annual Passholder; eloped in Snow White's Grotto
Castaway Club Gold; miss having DCL in our backyard!
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