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Old 03-27-2013, 09:25 PM   #16
just2girls1
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We have used Small World for our Disney World trips and used them for our upcoming cruise as well. Great costumer service, very knowledgeable and fast. We have also used Dreams Unlimited for Universal and have been very happy with them. On our last trip my girls had to leave unexpectedly due to a death, one call to Dreams Unlimited and they had room, tickets, etc refunded within 1/2 hour. The only big difference is one uses email more than the other as pp stated.
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Old 03-28-2013, 02:58 AM   #17
Lobofan5
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We currently have our 4th cruise booked through them. We rebooked on board for our next cruise and then moved the date to 2014. What was great is that she knew what we wanted prior to the 14 dates being released and the moment they were, she jumped on it and scored us an AMAZING room, that I for sure, wouldn't have been able to get on my own.

Our agent is Lori Bandera
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Old 03-28-2013, 08:59 AM   #18
nataliej_vk
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I have used them many times, I got my quotes and any answers to various questions in record time. I found DU to be a but slow and I like the knowledge I can call my TA for answers as well! I had Karen Nunn from SW and I tell everyone I know to use her!!!!
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Old 03-28-2013, 10:22 AM   #19
criddla
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We have also just booked our 2nd cruise with Lori Bandera at Small World Vacations. She is knowledgable, helpful and communication is prompt!
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Old 03-28-2013, 12:05 PM   #20
reimero
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We go with Small World. They gave us OBC and on our last cruise, we got a welcome aboard bouquet.
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Old 03-28-2013, 01:59 PM   #21
sunryzez
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I have used small world vacations the past few years. My first agent was not the greatest but she is no longer with the company. The agent I have been using now for over a year is perfect and I wouldnt use anyone else.
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Old 03-28-2013, 02:12 PM   #22
ImagineerM
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I've used both SW and DU.

I booked my first cruise with SW and they were AWESOME! Right before that cruise, the agent I used decided to retire. On a whim, I thought I'd use DU and had a great experience there as well.

I stayed with DU for my next 4 cruises...but things slowly went downhill. Tiny issues kept popping up and the attitude in response wasn't great.

So this time around, I decided to give SW another shot and have been nothing but pleased! My new agent has been phenomenal! I highly recommend.

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Old 03-28-2013, 03:40 PM   #23
SG101
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We booked our 2013 Fantasy Cruise with Small World and fortunately had the best experience with the TA --- she was great all the way through.

Just booked our 2014 Alaska Cruise a few months ago with Small World and it went smoothly (booked the 1st day the 2014 itineraries were released).

I don't recommend companies that often, but I have sent about 20 friends and family directly to our TA for Disney Cruises --- everyone has been pleased.
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Old 03-31-2013, 01:31 PM   #24
ScottFamily2005
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We booked with Small World and they have been great. We received OBC - I think $175. I can communicate with my agent by phone and/or email and I always get a response within 24 hours. She has made several changes for us and it has been perfectly smooth. I definitely would use SW again!
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Old 03-31-2013, 02:14 PM   #25
Wendy&Grumpy
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We have used both SW and DU and feel customer service is better with DU.

Both agencies are able to book cruises for the same price and OBC's were/are comparable, but I prefer a TA who doesn't act as if I'm disturbing her by making changes to make my family's cruise perfect!

An added bonus is that DU is now handling Royal Caribbean and Celebrity cruises as well as Disney.
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Old 03-31-2013, 08:58 PM   #26
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Quote:
Originally Posted by Wendy&Grumpy View Post
We have used both SW and DU and feel customer service is better with DU.

Both agencies are able to book cruises for the same price and OBC's were/are comparable, but I prefer a TA who doesn't act as if I'm disturbing her by making changes to make my family's cruise perfect!
My SW agent has had to make multiple changes to multiple reservations for multiple families in our group and has never once made me feel as if I'm disturbing her. I am, in fact, always surprised to receive confirmations and responses from her at all hours of the day and night and all days of the week.
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