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Old 03-29-2013, 09:26 AM   #91
tjkraz

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The question is how long they will keep both options available.

It makes a tremendous amount of sense to offer both FastPass options--advance reservations and the current system--as an either/or. But so far Disney hasn't given any indication that would be the case in their public news releases. In the Parks Blog story, Staggs could have easily said "you can choose to pre-book your FastPass+ return times or keep using the same old system you know and love." That alone would have alleviated a lot of anxiety among those who are fearful of the new system.

But they didn't go that route. Was it an oversight or an indication that the current FastPass approach is living on borrowed time?
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Old 03-29-2013, 10:05 AM   #92
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She said the kiosks will be retrofitted to allow this. She said "At this time, you could choose to have Fastpass+ for part of your stay and classic (FP) for other dates. Just not both on the same days. In order to deliver the seamless and personalized experience of the Park Experience, we utilize radio frequency technology-enabled cards or other devices ("RF Devices"). Depending on the Experience benefits you have purchased, you and each member of your Experience Party will be issued a unique RF Device (similar to a Key to the World card), which allows us to identify the individual using the RF Device and the benefits associated with that individual.

The RF Devices use technology similar to the radio and computer technology in smart phones, video game controllers, credit cards and "easy pass" toll payment systems. Many of the features enabled by your RF Device will be accessed by "touching" your RF Device to touch points located throughout our Resorts.

You will have similar technology in the Magicbands, and at the kiosks"
This is not reflected in their Terms of Service. You can't go paperless, and into FP+, one day and then back to paper, and out of FP+, on the next day. Unless Disney has put incorrect information in the TOS, perhaps. Not sure if I'm following everything you posted correctly, though.

Also, what does it mean by "Experience benefits you have purchased..." in that quote? I didn't realize these were already being sold.
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Old 03-29-2013, 10:16 AM   #93
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Paper vs non

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This is not reflected in their Terms of Service. You can't go paperless, and into FP+, one day and then back to paper, and out of FP+, on the next day. Unless Disney has put incorrect information in the TOS, perhaps. Not sure if I'm following everything you posted correctly, though.

Also, what does it mean by "Experience benefits you have purchased..." in that quote? I didn't realize these were already being sold.

The information I posted was a direct quote from the online chat I was having. I copied and pasted the chat transcript. As far as the "experience benefits", my guess (and that's what it is) is that it refers to the type of ticket you purchased, hopper vs non, water park, etc, the dining you have (DDP or not), "shows or events" you may have reservations for like the dessert wishes thing. Not sure what else.

As far as paper vs no paper, I am thinking they will do away with the paper FP and everthing will be linked into your RF device. You'd go to the "new" retrofitted FP machine and scan or touch the touch strip and get the FP embedded into your individual device, of course that would mean you'd have to remember when you were supposed to come back. Maybe there would be a digital display of the exact window that would say the time. But, I really do not know and am just thinking how it could work. I have been wrong about much more important things.

The info I posted is all direct quotes though.
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Old 03-29-2013, 12:44 PM   #94
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Call center CMs are one notch above bus drivers as far as accuracy of information. They usually don't get official information from above until they need to start training on it (so pretty much just days before it goes live).
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Old 03-29-2013, 12:57 PM   #95
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Call center CMs are one notch above bus drivers as far as accuracy of information. They usually don't get official information from above until they need to start training on it (so pretty much just days before it goes live).
I agree - the call center people are pretty clueless. I was call in for very the start of free dining back in 2007. The CM I was speaking to was helping me and I mentioned to her "Your gonna have a busy day, huh?" and she said "I'm not sure what you mean?" I said "Well, free dining starts today, the hold line must be two hours long by now". She said "OMG, there's 150 people in the queue!" It was too funny that she was surprised that FD had started. (This was back when it was sort of "new", but still.)

Anyways, I've gotten a lot of wrong information from the call centers...so I don't doubt the person said (or wrote) it, but I doubt they really know how things are gonna work.
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Old 03-29-2013, 01:50 PM   #96
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Quote:
Originally Posted by SuperDan523 View Post
Call center CMs are one notch above bus drivers as far as accuracy of information. They usually don't get official information from above until they need to start training on it (so pretty much just days before it goes live).
X 10

the call centers are (at least they used to be) in downtown orlando near OBT and Tampa...there might be one in Dakarta now as well....

People make the mistake of thinking that disney's call centers are state of the art high tech facilities where everyone walks in with starbucks and a tie on...located at the secret hidden chamber atop Spaceship Earth

but really they are somewhere on the food chain below the types of places that Sears uses to pester you about buying an extended warranty on your hot water heater or grill.
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Old 03-30-2013, 04:19 AM   #97
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When I refer to "lower utilization", what I was really addressing is the number of FPs issued relative to overall attraction capacity.

Right now FASTPASSES are unlimited and only available at a select number of attractions.

When FP+ debuts, guests will reportedly be limited to just 3 passes each and there will be nearly 3x as many attractions and experiences with FP.

Unless that hard cap of 3 passes is dramatically raised, we will probably see a growth in the number of Standby riders. Of course, lines will also move quicker with fewer FP ticketholders bypassing Standby.

To your point, it's possible that guests will do a better job of keeping their times. But it could also swing the other direction, with some guests disregarding FP+ reservations they made days or weeks ago. I'm not sure that it even matters since attraction capacities aren't changing. With every FP+ no-show, Standby lines will move faster.

The thing that mystifies me about public reaction is that most people seem to think they will be on the losing end with FP+. Are we to believe that there is a large population who CANNOT figure out how to the paper ticket FP system works but WILL go on-line and reserve their ride times before arrival?

Some tried-and-true strategies may need to be altered but not everyone can end up with a lesser experience.
~I expect my park experienced to be enhanced and without elaborating too much -- FP+ will afford me the convenience of planning my entire itinerary more efficiently in advance, this is a MAJOR time saver! I can't do this with the current FP, as I have no control over the return window(s) or the time(s) I will be able to pull another FP -- by eliminating the criss-crossing and the time/energy wasted for the sole purpose of pulling FP's, I expect to get twice as much done!!!

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Actually we agree on that one. Personally I detest parades. My "Top 10 Worst Disney Behavior" was all witnessed during parades--usually people who waltz right up as the parade is coming around the corner and expect everyone to make room for their family of 5 (plus stroller and other travel gear.)

I haven't seen Fantasmic at WDW in 4-5 years. My approach to Wishes and Illuminations is the same as your: look up! And it's been eons since I've waited in a line longer than 5 min for a character. (Our kids are getting a little old for characters but usually I would just fork-over the dough for one or two character meals per trip.

~LOL. But seriously, I can identify with you about Fantasmic. It took three years of aggravation to finally see the show and I haven't been back! My gosh, I just remember sitting there in the hot heat for 45 minutes doing the wave before the show was cancelled -- twice! Anyway, it's been a few years and I don't miss it.
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