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Old 03-28-2013, 02:20 PM   #1
back2disney
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RSR - any chance they can pinpoint what causes downtime?

Every review I read says "and if ride is up and running."
Good grief!

That is on par or worse than Six Flags/Cedar Pts best attractions.
Same thing happen constantly at Expedition Everest at WDW.
(Nothing ever happen on my trip to Universal. Just saying.)

Extremely profitably company should not have this lingering issue!
My fingers are crossed its up and running and doesn't mess up a days worth of planning when I'm there..
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Old 03-28-2013, 02:28 PM   #2
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RSR is a very complex piece of work, and it usually only gets about 6-8 hours in the middle of the night to recover each day. I'm lucky if I, myself, get that much and I "have downtime" myself!

It has nothing to do with the company. Universal is not exempt from these problems too. I remember the Harry Potter attraction being down lots and lots when it first opened. I've had days where RSR broke down for several hours, I've been there when I didn't see RSR broken at all.

It's been almost a year, and it doesn't break down as often, but there still may be timing issues or effects that malfunction that cause some technical difficulties. Shoot that happens still on Peter Pan, which has been at DL since opening day. Go with an open mind and if it does break down be flexible. Use FP and if the ride breaks down during your window CMs will be very accommodating in letting you come back later. Or use Single Rider line, which rarely has a wait of more than 30-45 min. Or ride in the early morning.
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Old 03-28-2013, 02:33 PM   #3
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Messing up a days worth of planning for you is the least of their concerns - the ride has to be SAFE and I could not care who is inconvenienced if that is what they are trying to do.

These are huge rides that take a lot to manage - to expect money to fix everything is a bit naive to say the least!
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Old 03-28-2013, 02:42 PM   #4
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Quote:
Originally Posted by back2disney View Post
Every review I read says "and if ride is up and running."
Good grief!

That is on par or worse than Six Flags/Cedar Pts best attractions.
Same thing happen constantly at Expedition Everest at WDW.
(Nothing ever happen on my trip to Universal. Just saying.)

Extremely profitably company should not have this lingering issue!
My fingers are crossed its up and running and doesn't mess up a days worth of planning when I'm there..
Really? EVERY review?
I have been several times, and it has been running each time.
The statement you made above (in bold) I find is mentioned in posts for people that want to ride when the park first opens. Folks are often faced with "Do I ride stand by or grab a FP?". It is usually mentioned by most that if one chooses to ride stand-by first thing, it may not be running yet because the CM's have not completed their testing.
There aren't even as many reports of the ride being down or guests having to experience that as there were during the summer.
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Old 03-28-2013, 02:46 PM   #5
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I'm not saying it never goes down, but in the 4 trips to RSR that we have made in the last 6 months, it wasn't down once, not even for a minute.

I'm old enough to have been in line the weekend Space Mountain opened...now that thing went down ALOT...and for hours at a time.
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Old 03-28-2013, 03:26 PM   #6
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We were told that if something ends up on the track it has to shut down. Someone's hat flies off, down. Someone is attempting a "selfie" picture and their iphone gets loose, the ride is down. etc.

And when it shuts down the computer/etc has to cycle back to get the audioanimatronics back on track. Which requires an imagineer.

We were told that when it first opened, they didn't realize how often this would happen, and they would stay in their offices in Burbank. Then they realized they needed to have one there all the time. So now they do, and the shutdowns end quicker.
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Old 03-28-2013, 06:06 PM   #7
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Quote:
Originally Posted by bumbershoot View Post
...when it shuts down the computer/etc has to cycle back to get the audioanimatronics back on track.
I have been told one system controls both the ride vehicles and the audioanimatonics, so a minor issue can shut down the ride although there is not a safety issue.
While this does mean more down time, it also means all guests receive a complete ride experience.

Earlier this month, Doc Hudson was no longer turning toward each ride vehicle. I hope this is temporary...
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Old 03-28-2013, 06:10 PM   #8
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When we were there in Feb it was only down once that we noticed over our three day stay. I was told it was due to the high winds that morning and that they set off the sensors - which had to be reset and then the track had to be tested at slow speeds and then incrementally faster speeds. The CM I was talking too looked at the track and noticed the cars going pretty fast and said the ride should open back up at any time - he was right it opened just a few minutes later.
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Old 03-28-2013, 11:01 PM   #9
back2disney
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Good to hear its not down every day:-)
I had not heard that.
And yes if its broken I don't want them to run it and get someone hurt, duh!
Just that it shouldn't be broken in the first place..
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Old 03-29-2013, 02:36 AM   #10
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Quote:
Originally Posted by back2disney View Post
Just that it shouldn't be broken in the first place..
Hopefully we can stop people from losing hats and cellphones on the track then.
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