Ths DIS is a great place to ask Disney Cruise Line questions and share tips.
Dreams Unlimited Travel - The official sponsor of the Disney Cruise Forums Dreams Unlimited Travel - the official sponsor of the Disney Cruise Forums  

Go Back   The DIS Discussion Forums - DISboards.com > Disney Cruise Line > Disney Cruise Line Forum
Find Hotel Specials & DIScounts
 
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read



Reply
 
Thread Tools Rate Thread Display Modes
Old 03-27-2013, 11:06 AM   #16
TLSnell1981

Sense isn't very common anymore
I can't wait for T shirts and cover ups
 
TLSnell1981's Avatar
 
Join Date: Sep 2006
Posts: 10,959

Quote:
Originally Posted by stulaurie View Post
We are getting ready for our Disney Cruise and we are definatly going to book again while onboard. My question is that we do not like our current DU Agent. Long story short, she really messed up our booking and the owner had to step in and make it right. ?

Thanks
This happened to us and we requested a new agent, before our cruise.
Quote:
Originally Posted by OrangeCountyCommuter View Post
I won't use an agency where when the agent goes on vacation etc I get "out of office" They should have someone covering their desk while they are gone.
!
I can understand. We haven't really had a problem, but it is frustrating to have an agent, that's only available 4 hours a day.
__________________

I can't think about that right now. If I do, I'll go crazy.
I'll think about that tomorrow.....After all, tomorrow is another day"
Scarlett O'Hara
TLSnell1981 is offline   Reply With Quote
Old 03-27-2013, 11:28 AM   #17
lilroo442
Earning My Ears
 
lilroo442's Avatar
 
Join Date: Mar 2013
Posts: 61

Quote:
Originally Posted by OrangeCountyCommuter View Post
I won't use an agency where when the agent goes on vacation etc I get "out of office" They should have someone covering their desk while they are gone.

I also believe there should be 24/7 emergency coverage so that when you get to the port at 2 on Sunday and your booking got messed up you have someone to call! That rules out a LOT of the Disney specialists. The truth is that all to many of them do this as a hobby or 2nd or 3rd job. I have two friends who do this. Both of them have full time jobs and one of them has two kids. They know how I feel and we are still friends, but they don't book my vacations. I have a third friend who is a full time agent. If one agent is off you are automatically directed to someone who covers and they take turns being "on call" on nights and weekends.... Yes it's a lot of work but.....

The only time I used a Disney specialist was for a trip where they were the only option. Learned my lesson. The only way I finally got port transfers booked was to start copying the owner on all correspondence. They never bothered to ask why I didn't use them again LOL!
I can totally understand this. I was crazy nervous about this when we decided to go on our first cruise. But so far we've had great luck with our TA. She does put out an out of office notice on the weekends but it's usually just to say her replies will be slow. I've yet to experience a super slow reply, I've emailed her at noon and always had a response by that night. I agree though, it's nerve racking sometimes. But DU has been great so far!
__________________
lilroo442 is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 03-27-2013, 11:32 AM   #18
nzdisneymom
DIS Veteran
 
nzdisneymom's Avatar
 
Join Date: Sep 2003
Location: North Florida
Posts: 5,785

If you don't list a travel agent / agency when you do your on-board booking, can you transfer the reservation to them later and still keep any onboard booking benefits?
__________________
Cindy D.

Ending the holidays ~ January 3 - 6 ~ Saratoga Springs
Girlfriends Trip ~ February 25 - 27 ~ Grand Floridian
Spring Break ~ March 16 - 23 ~ Animal Kingdom Kidani Villas
Hawaiian Vacation ~ June 9 - 15 ~ Aulani
Blogged our B2B Mediterranean Cruises 2013
nzdisneymom is offline   Reply With Quote
Old 03-27-2013, 11:48 AM   #19
TempusFugit
Are you a fan of delicious flavor?
 
TempusFugit's Avatar
 
Join Date: Oct 2011
Location: The state of denial.
Posts: 407

Quote:
Originally Posted by nzdisneymom
If you don't list a travel agent / agency when you do your on-board booking, can you transfer the reservation to them later and still keep any onboard booking benefits?
Sure can. What incentives the TA give may vary so you may want to check before you sail.
__________________
Let's dance.....put on your red shoes and dance the blues.....

Want to split a pineapple?
TempusFugit is offline   Reply With Quote
Old 03-27-2013, 11:56 AM   #20
lilpooh108
DIS Veteran
 
lilpooh108's Avatar
 
Join Date: Apr 2010
Location: Depends on the moment
Posts: 4,245

Quote:
Originally Posted by nzdisneymom View Post
If you don't list a travel agent / agency when you do your on-board booking, can you transfer the reservation to them later and still keep any onboard booking benefits?
You only have 30 days from the date of booking to do this. Rule changed a few weeks ago.
lilpooh108 is offline   Reply With Quote
Old 03-27-2013, 12:02 PM   #21
PrincessAbby'sMom
DIS Veteran
 
PrincessAbby'sMom's Avatar
 
Join Date: Mar 2006
Location: Dwight, Illinois
Posts: 773

I'm looking at possible booking on our cruise too - anyone care to share their awesome TA through DU that I can put on our reservation???
__________________
Princess Abby's Mom
PrincessAbby'sMom is offline   Reply With Quote
Old 03-27-2013, 12:07 PM   #22
disbridebailey
Earning My Ears
 
disbridebailey's Avatar
 
Join Date: Jan 2013
Location: Peoria, IL
Posts: 38

We love our agent! She has bent over backwards for us! She is not DU. DU never responded to my request and I am glad they didn't. PM me for her information
__________________
We love Disney!
Trip action
Engagement trip: Jan 1-7, 2011
Disney Planning Session: Sept 1-9, 2011
Disney Christmas Vacation: December 26, 2011 - Jan 2, 2012
Our Fairytale Disney Wedding: April 1-10, 2012
Married at Disney: April 5, 2012

Our Disney Anniversary Cruise May 11-18, 2013
Disney trip: May 9-21, 2013
Pre-Trip Planning Thread
disbridebailey is offline   Reply With Quote
Old 03-27-2013, 12:54 PM   #23
jdb in AZ
It could end up curdled
 
jdb in AZ's Avatar
 
Join Date: Feb 2011
Posts: 6,557

Quote:
Originally Posted by OrangeCountyCommuter View Post
I won't use an agency where when the agent goes on vacation etc I get "out of office" They should have someone covering their desk while they are gone.
Our travel agent is a workaholic and even when she's on a cruise herself, she's "available" to answer questions. One of her perks as a travel agent is freebie Internet service, so she does a lot of work from whatever ship she's cruising at the time. It's not unusual for her to e-mail us from Italy, Scandinavia, or whatever exotic location she may be at the time. And she does have an office staff on duty "at home" so she can delegate as necessary.
jdb in AZ is online now   Reply With Quote
Old 03-27-2013, 04:16 PM   #24
Lobofan5
Mouseketeer
 
Lobofan5's Avatar
 
Join Date: Sep 2011
Location: Mason Ohio
Posts: 106

Quote:
Originally Posted by RickFreeze View Post
I like most here would recommend requesting a different TA. I have had nothing but good experiences with DU and recommend them to everyone I can and have heard nothing but praises from all my friends and family. PM me if you would like the name of our TA with DU if you would like, she is great.




Rick...how do you have a cruise date more than 2 years away? I thought they only have 2014 posted?

Just wondering...
Lobofan5 is offline   Reply With Quote
Old 03-27-2013, 04:41 PM   #25
C&Apriputin
Earning My Ears
 
C&Apriputin's Avatar
 
Join Date: Aug 2007
Posts: 62

Quote:
Originally Posted by PrincessAbby'sMom View Post
I'm looking at possible booking on our cruise too - anyone care to share their awesome TA through DU that I can put on our reservation???
We use Beth Czada with DU... And I love the service that I have gotten with her.... Second round of cruises and umpty years of WDW
__________________
myself and DH (who doesn't understand my obsession but loves me!)
C&Apriputin is offline   Reply With Quote
Old 03-27-2013, 04:44 PM   #26
PrincessAbby'sMom
DIS Veteran
 
PrincessAbby'sMom's Avatar
 
Join Date: Mar 2006
Location: Dwight, Illinois
Posts: 773

Quote:
Originally Posted by C&Apriputin View Post

We use Beth Czada with DU... And I love the service that I have gotten with her.... Second round of cruises and umpty years of WDW
Thanks! I will note her in my phone!!
__________________
Princess Abby's Mom
PrincessAbby'sMom is offline   Reply With Quote
Old 03-27-2013, 06:00 PM   #27
TempusFugit
Are you a fan of delicious flavor?
 
TempusFugit's Avatar
 
Join Date: Oct 2011
Location: The state of denial.
Posts: 407

Quote:
Originally Posted by PrincessAbby'sMom
I'm looking at possible booking on our cruise too - anyone care to share their awesome TA through DU that I can put on our reservation???
Dorothy Bond has been our DU agent for a couple cruises now and booked one trip to WDW. She's be great with requests and questions. Even saved us a few bucks once.
__________________
Let's dance.....put on your red shoes and dance the blues.....

Want to split a pineapple?

Last edited by TempusFugit; 03-28-2013 at 07:42 AM.
TempusFugit is offline   Reply With Quote
Old 03-27-2013, 06:57 PM   #28
tweis
DIS Veteran
 
tweis's Avatar
 
Join Date: May 2012
Location: GA
Posts: 2,656

Quote:
Originally Posted by C&Apriputin View Post
We use Beth Czada with DU... And I love the service that I have gotten with her.... Second round of cruises and umpty years of WDW
I second this! I have two cruises booked with Beth and she has been great.
__________________
4 NIGHT MAGIC 2014 The Magic is better than the Dream.....I'll be the judge of that!http://www.disboards.com/showthread.php?t=3272639
5 Night Disney Dream Double Dip June 2012
3 Night Disney Dream May 2013 Trip report W/Navigators http://www.disboards.com/showthread.p?t=3121863
tweis is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 04:53 PM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.