Originally Posted by stulaurie
We are getting ready for our Disney Cruise and we are definatly going to book again while onboard. My question is that we do not like our current DU Agent. Long story short, she really messed up our booking and the owner had to step in and make it right. ?
This happened to us and we requested a new agent, before our cruise.
Originally Posted by OrangeCountyCommuter
I won't use an agency where when the agent goes on vacation etc I get "out of office" They should have someone covering their desk while they are gone.
I can understand. We haven't really had a problem, but it is frustrating to have an agent, that's only available 4 hours a day.