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Old 03-26-2013, 08:56 AM   #1
OhioDVC's Avatar
Join Date: Nov 2006
Location: Living in my timeshares for 3 years
Posts: 483

Cruise from Hell - DCL refuses to honor discounts

My wife and I were on the Oct 2012 cruise that was impacted by hurricane Sandy. Before the hurricane made us scared for our lives, DCL put us through nightly cabin hell. Every morning at 4 am maintenance workers power washed deck 4. The water lines ran right past our cabin. Every time the worked clicked the power wash handle on or off the pipes would bang together making a very loud noise. I complained everyday and FINALLY after 5 nights without enough sleep DCL stopped the power washing at 4 am.

To add insult to injury...

DCL issued us two discount coupons to compensate for the poor service. We also received another discount because of the trouble with hurricane Sandy. DCL NOW REFUSES TO HONOR ANY OF THE DISCOUNTS!

I can not believe the TERRIBLE customer service. My wife and I have cruised 19 times over the last 10 years.

I'm looking for another cruise line!
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