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Old 03-20-2013, 07:15 PM   #2041
bakerworld
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Originally Posted by mikegood2 View Post
While most of the Disney perks like EMH and buses are included Magical Express and room key/park ticket combo are not. If your party is less than 3 than you probably want to look at a Mears shuttle for $21 one way or $34 roundtrip per person. If you have 3 or more in your party than a town car is probably the way to go!
less waiting - more direct
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Old 03-21-2013, 05:08 PM   #2042
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Do all rooms at the Swan have refrigerators? The SPG site makes it look like the standard rooms do not have mini-fridges. Thought I'd come here for a reliable answer...


thanks!
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Old 03-21-2013, 05:31 PM   #2043
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Quote:
Originally Posted by GraceLuvsWDW
Do all rooms at the Swan have refrigerators? The SPG site makes it look like the standard rooms do not have mini-fridges. Thought I'd come here for a reliable answer...

thanks!
They do all have fridges.
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Old 03-22-2013, 01:08 PM   #2044
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From the S/D Facebook page today...talk about a room with a view!

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Old 03-22-2013, 01:32 PM   #2045
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Originally Posted by GraceLuvsWDW View Post
Do all rooms at the Swan have refrigerators? The SPG site makes it look like the standard rooms do not have mini-fridges. Thought I'd come here for a reliable answer...

thanks!
Some rooms even have more than one.
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Old 03-23-2013, 07:46 AM   #2046
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Lexi, that almost makes me want to join Facebook, but with two boys in college, I just don't want to know too much...
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Old 03-23-2013, 04:35 PM   #2047
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Just arrived this afternoon and my kids are already enjoying the new playground. Heavenly!
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Old 03-23-2013, 06:26 PM   #2048
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We booked a car through the hotel for transport back and forth from the airport. Will report back next week on the experience.
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Old 03-23-2013, 07:20 PM   #2049
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Lexi, that almost makes me want to join Facebook, but with two boys in college, I just don't want to know too much...
You can 'hide' them
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Old 03-24-2013, 05:30 AM   #2050
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You can 'hide' them
Maybe I should break down and look into Facebook a little more. It seems like even businesses are putting good info there. I would enjoy checking out the Swan/Dolphin page.
I have a standard room booked at the Dolphin in May. What an upgrade that view would be!
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Old 03-24-2013, 05:41 AM   #2051
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So we arrived at the Swan yesterday and we are not all that impressed with the service.

When we got here yesterday, DH and DS got out of the car and went to check in, leaving me and other DS in the car. I watched for the and moved the car up as space cleared out in the driveway. Finally after about 15-20 minutes they come out an DH is not happy. They were waiting in the Gold and Platinum line and were totally ignored by the staff. Finally they got checked in. When they came out and I opened the back of the car, not one person was even looking our way to help. DH got a cart and we both unloaded our car. Finally a valet came over as we were moving the cart to the door and offered help. Very frustrating.

Finally, last night after we were done with Epcot, we stopped at the front desk to ask about some luggage that SWA was going to drop off. Again, we waited in the Gold and Platinum line, one attendant was listening to another's conversation, glanced at us a few times, but as soon as someone came up in the other line, he rushed to check I'm in. Or question would have take
N 2 minutes to answer, but again we were ignored.

Hopefully things will run a little more smoothly today.
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Old 03-24-2013, 07:56 AM   #2052
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There was talk about a pool refurbishment last summer that may occur this year. Did that ever occur or did that slowly die away? Going in May and looking forward to the grotto pool again.
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Old 03-24-2013, 10:09 AM   #2053
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There was talk about a pool refurbishment last summer that may occur this year. Did that ever occur or did that slowly die away? Going in May and looking forward to the grotto pool again.
Pool was fine in January. ;-)

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Old 03-24-2013, 11:44 AM   #2054
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Quote:
Originally Posted by refinnej View Post
So we arrived at the Swan yesterday and we are not all that impressed with the service.

When we got here yesterday, DH and DS got out of the car and went to check in, leaving me and other DS in the car. I watched for the and moved the car up as space cleared out in the driveway. Finally after about 15-20 minutes they come out an DH is not happy. They were waiting in the Gold and Platinum line and were totally ignored by the staff. Finally they got checked in. When they came out and I opened the back of the car, not one person was even looking our way to help. DH got a cart and we both unloaded our car. Finally a valet came over as we were moving the cart to the door and offered help. Very frustrating.

Finally, last night after we were done with Epcot, we stopped at the front desk to ask about some luggage that SWA was going to drop off. Again, we waited in the Gold and Platinum line, one attendant was listening to another's conversation, glanced at us a few times, but as soon as someone came up in the other line, he rushed to check I'm in. Or question would have take
N 2 minutes to answer, but again we were ignored.

Hopefully things will run a little more smoothly today.
I am sorry this has happened to you. We have stayed at the Swan many times. When the towncar we arrive in pulls in the front entrance, the valets have always been right there to see if we need assistance. Usually we decline because we each have only one suitcase. When our room has not been ready (we usually arrive at about 10:00 am), the bell service has been right there to store our suitcases and carry-ons.

I can't comment on check-in at the Gold spg line since I am not at that level. I am spg preferred level.

I hope service improves for you.
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Old 03-24-2013, 12:50 PM   #2055
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Quote:
Originally Posted by refinnej View Post
So we arrived at the Swan yesterday and we are not all that impressed with the service.

When we got here yesterday, DH and DS got out of the car and went to check in, leaving me and other DS in the car. I watched for the and moved the car up as space cleared out in the driveway. Finally after about 15-20 minutes they come out an DH is not happy. They were waiting in the Gold and Platinum line and were totally ignored by the staff. Finally they got checked in. When they came out and I opened the back of the car, not one person was even looking our way to help. DH got a cart and we both unloaded our car. Finally a valet came over as we were moving the cart to the door and offered help. Very frustrating.

Finally, last night after we were done with Epcot, we stopped at the front desk to ask about some luggage that SWA was going to drop off. Again, we waited in the Gold and Platinum line, one attendant was listening to another's conversation, glanced at us a few times, but as soon as someone came up in the other line, he rushed to check I'm in. Or question would have take
N 2 minutes to answer, but again we were ignored.

Hopefully things will run a little more smoothly today.
I am sorry you were not pleased with the service. We have not experienced this in our six stays at the Dolphin, but that doesn't mean things can always be perfect.

I hope the rest of your stay is more positive. If you feel things are not up to par, speak up. (Kindly, of course ;-) ). Nothing worse than an unpleasant experience putting a damper on your trip. The staff at the Swan-Dolphin are usually very helpful & accommodating. I hope you experience this during the rest of your stay!! :-)

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