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Old 03-05-2013, 08:53 AM   #16
starjazz
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Join Date: Oct 2012
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Oh, hey, I didn't really take offense.

I actually saw the post you're referring to. He apparently had to cancel on a few folks that particular week, which made it even fishier from my perspective. However, I told myself and I told him that I would allow him the opportunity to do right. I was far more interested in getting my money refunded and hopefully the extra money too, than I was in flaming him on a Disney forum. So, thats what I did. Waited to see what he'd do, and I then I made my report.

I actually never really "went off" on him. I sent him some well worded emails that made my point without being nasty, other than I admit, the second email was somewhat threatening in the sense that I acknowledged that I could and would report things in a much different light had he chosen to totally screw me. But he didn't - he made it as right as he could.
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Old 03-09-2013, 07:19 PM   #17
Sundancer330
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Kenny let us down at the last minute

We had the same problem with Kenny on our trip to the Fort 2/6-2/14. I had reserved a cart with Kenny last October signed a contract and gave him my credit card info. I called Kenny two weeks before the arrival date just to confirm everything and he said all was good and he would call the day before we arrived. I didnt hear from Kenny the day before so I sent him a text which he did answer and said to call or text him once we arrived and had a site number. Since we also were renting a trailer and the golf cart I was nervous that it would all come together. When we arrived I sent Kenny a text with the site number and also to the company with the trailer. The trailer showed up within 30 minutes, it was a brand new trailer and made the camping experience great. I didnt hear from Kenny for a few hours, he then text me that he would not be able to get us a cart, one was damaged from an accident and another one was waiting on parts. I understand that things like this happen but what I dont like is why did he wait till we got there to inform me of the problem, he had to know the day before, not a good way to run a business. He said he would refund my credit card, when I got home I checked and he had not given me a refund. I called Kenny a few times left messages but never heard back, I had to file a dispute with my credit card company and they paid me. Kenny did call a week later and said he ran into many problems at the beginning of Feb and had to cancel many reservations, he did offer to cover any extra cost if I had to rent from Disney which I did not, he then offered me a free cart next trip to the fort which will probably never happen. I am not saying don't use Tee Time, from what I had read here he sounds like a good guy that has run into some problems that he doesnt know how to handle. This was our first trip to Disney for me and my eight year old son, we had a blast and took many great memories home with us.
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Old 03-12-2013, 11:13 AM   #18
starjazz
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I thought I remembered reading your post. Thats a bummer that you had to go through your credit card company, but at least you got your money back. I'm guessing they tracked down Kenny and were subsequently reimbursed.

Yeah, I agree, it sounded like he had a rough stretch there during that time, and didn't have any plan in place to handle the situation. Hopefully he does now.

Did seem crazy that it was supposedly "low season", and that was going on. Bummer. Glad all turned out well.
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Old 11-14-2013, 08:43 PM   #19
Disbug
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Stay away from Central Florida Golf Carts... they do not stand behind their carts!

Even though Kenny had problems sounds like he is honoring his commitments or making good on them. Ultimately, that is the true measure of customer service...I just returned from our trip at FW and wish I had decided to go with him! We went with Central Florida Golf carts and in the end, for the value we received we paid as much with him as we would have for a Disney cart...

We rented for 8 days and got 4 to 5 total days of use due to no headlights. They were not able to come out until Monday morning to replace the cart. Everyone was very nice to us except the owner. He only started communicating with us when we sent an email asking for a partial rebate. He actually accused us of causing the problem! The first cart had multiple problems, but we let them go until we lost the headlights... it was like the last straw. The 2nd cart was perfect and if we had that cart initially, we would have been happy campers!

I contend that everyone at Central Florida Golf carts was very courteous to us, except for the owner. He basically told me he didn't care if we were unhappy and too bad, so sad! Who does that? So lesson learned... if not renting a Disney cart... stick with Kenny.
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