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Old 03-09-2013, 07:41 PM   #16
vakamalua
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Join Date: Jul 2009
Posts: 765

Privacy sign or not, PRIOR to check-out time, housekeeping should not assume that a guest has not checked out if they open the door and find personal belongings in the room and items locked in the safe. My real concern was that the housekeeper removed our belongings and was in possession of them for over an hour before we returned to the room without notifying the front desk. The front desk asks for a cell phone number at check-in and could have called us to check on our status.

When we talked to the manager, she was very upset and agreed that the housekeeper had violated protocol.
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