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Old 02-28-2013, 01:42 PM   #1
Earning My Ears
Join Date: Feb 2013
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Accessing Bill/Invoice After Cruise

I apologize if this has been posted elsewhere, the search function in these forums is not working for me to look it up.

We were recently charged 2 separate amounts to our credit card after sailing. The amounts don't match up with our receipts that we saved.
Is there any way to access or look up the bill from Disney?
We were not given an invoice upon disembarkation, just the charges showed up on the credit card statement.

I've contacted Disney by email, waiting for a response.
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Old 02-28-2013, 01:58 PM   #2
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The only way I know is to call DCL and let them know you need the itemization. I had to do this after my December sailing and they will tell you how long it will take but I think it was about a week and they emailed it to me. My discrepancy ended up being two items I bought at Castaway Cay that didn't post that same day.

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Old 02-28-2013, 02:35 PM   #3
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The same thing happened to me. It ended up being purchases from a few days prior that hadn't posted before the last day.

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Old 02-28-2013, 03:18 PM   #4
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I could not locate my statement so I called DCL and the CM said she did not think they could email it. By that time I has already emailed through the website and they sent me my invoice within 24 hours. You might want to email instead of calling in.
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