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Old 02-24-2013, 10:09 AM   #1
calismic
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DCL Transfers from MCO

So I'm in a bit of a pickle. My father-in-law booked our entire cruise through a TA. Unfortunately she refuses to return any phone calls and I haven't been able to get a hold of her for two weeks. We leave on the 14th and I would really like to get our transfers squared away. Disney will not add them over the phone because of the TA, despite the fact that I have all the information. =( If worse comes to worse, are we able to add the transfers directly at the airport? We arrive the night before and our PAT is 11am. I'd prefer not to rent a car as I'd like to start the vacation off relaxing, not driving. If anyone has any ideas I'd love to hear them. Thanks!
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Old 02-24-2013, 10:28 AM   #2
SleepyDeb
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Wow. That's awful. Is there someone higher up in the TA's company you could contact ? Have you tried both phone and email. I'd be pretty annoyed in your situation. If she or he on vacation or out sick, someone should be covering their messages.
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Old 02-24-2013, 10:28 AM   #3
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I live in Orlando and have used Orlando Limousine - maybe you could request a van for pick up at airport. Used them for proms and they were great ! Hope that helps
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Old 02-24-2013, 10:34 AM   #4
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Quote:
Originally Posted by calismic
So I'm in a bit of a pickle. My father-in-law booked our entire cruise through a TA. Unfortunately she refuses to return any phone calls and I haven't been able to get a hold of her for two weeks. We leave on the 14th and I would really like to get our transfers squared away. Disney will not add them over the phone because of the TA, despite the fact that I have all the information. =( If worse comes to worse, are we able to add the transfers directly at the airport? We arrive the night before and our PAT is 11am. I'd prefer not to rent a car as I'd like to start the vacation off relaxing, not driving. If anyone has any ideas I'd love to hear them. Thanks!
Luxotranso.com has reasonable rates depending on the size of your party...or find a family to split with you. DCL transfers are $35 per person each way, so a shuttle company maybe a cheaper option and you won't have to worry about driving, filling up e gas tank, and returning the car.
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Old 02-24-2013, 11:22 AM   #5
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I actually called DCL number today as well to tried to add the transfer as my TA is not in this weekend. She told me we had up to three days prior to the cruise to add it. She also told me that if we can't get in contact with the TA, than to go right to the DCL check in at the airport and they can do it for you. I question her on this, since it didn't make sense that you can only add it up to 3 days prior, and she told me she is 100% sure that we would be able to add it at the airport and the bill would be added to our on board account on the cruise.

Regardless I still will be adding it with my TA come Monday. But she seem quite certain that I would be able to add it once I land at Orlando airport.
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Old 02-24-2013, 11:55 AM   #6
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Originally Posted by lin7 View Post
I actually called DCL number today as well to tried to add the transfer as my TA is not in this weekend. She told me we had up to three days prior to the cruise to add it. She also told me that if we can't get in contact with the TA, than to go right to the DCL check in at the airport and they can do it for you. I question her on this, since it didn't make sense that you can only add it up to 3 days prior, and she told me she is 100% sure that we would be able to add it at the airport and the bill would be added to our on board account on the cruise.

Regardless I still will be adding it with my TA come Monday. But she seem quite certain that I would be able to add it once I land at Orlando airport.
I thought you no longer can check in for cruises at the airport? Is there still a DCL check in desk at MCO?
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Old 02-24-2013, 12:00 PM   #7
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Quote:
Originally Posted by Heyriddle View Post
Luxotranso.com has reasonable rates depending on the size of your party...or find a family to split with you. DCL transfers are $35 per person each way, so a shuttle company maybe a cheaper option and you won't have to worry about driving, filling up e gas tank, and returning the car.
You will need to post a valid url of the website you are mentioning to make sure the company passes thru the DISboard filters.
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Old 02-24-2013, 12:08 PM   #8
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Originally Posted by jilljill

You will need to post a valid url of the website you are mentioning to make sure the company passes thru the DISboard filters.
Oops. Sorry. I've never posted a URL before. Thanks for the info.
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Old 02-24-2013, 04:21 PM   #9
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Wow. That's awful. Is there someone higher up in the TA's company you could contact ? Have you tried both phone and email. I'd be pretty annoyed in your situation. If she or he on vacation or out sick, someone should be covering their messages.
I found out she's a local AAA agent, so I am going to her office tomorrow. I have left FOUR voicemails and one message with her manager and still nothing. She wasn't out of town, so shes either being lazy or feels I'm not important enough to call back. I may not have been in charge of booking but that makes me no less livid. Her professional behavior is inexcusable. I certainly won't recommend booking via AAA anytime soon. My FIL doesn't even have his paperwork yet which he was promised at 30 days out.
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Old 02-24-2013, 04:36 PM   #10
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I found out she's a local AAA agent, so I am going to her office tomorrow. I have left FOUR voicemails and one message with her manager and still nothing. She wasn't out of town, so shes either being lazy or feels I'm not important enough to call back. I may not have been in charge of booking but that makes me no less livid. Her professional behavior is inexcusable. I certainly won't recommend booking via AAA anytime soon. My FIL doesn't even have his paperwork yet which he was promised at 30 days out.
Sounds like you are dealing with a AAA office with bad management. I personally have always used AAA, and I get better deals(OBC, refunds etc) in our area than some of the most mentioned agencies on this board.(AAA does not offer everything the same everyplace) It's really too bad, and I would complain as high up as you can go, but please realize it isn't AAA as a whole that has done bad by you.
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Old 02-24-2013, 06:47 PM   #11
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Quote:
Originally Posted by calismic View Post
I found out she's a local AAA agent, so I am going to her office tomorrow. I have left FOUR voicemails and one message with her manager and still nothing. She wasn't out of town, so shes either being lazy or feels I'm not important enough to call back. I may not have been in charge of booking but that makes me no less livid. Her professional behavior is inexcusable. I certainly won't recommend booking via AAA anytime soon. My FIL doesn't even have his paperwork yet which he was promised at 30 days out.
Sounds like our AAA office. I booked our 1st DCL cruise with them. Never again. I had to go in person to make our final payment then go back again to pick up our documents. Later I found out (after I found my current TA in TX) that she could have had DCL send the docs directly by mail to my house. Instead I had to spend my Sat morning trekking to the office again when I should have been packing. They must think this is some idea of "personalized" service. I found it a PITA. Why not at least ask the client which they prefer?
Now that I've had my TA a while, I feel like AAA is the Walmart of TAs.
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Old 02-24-2013, 07:27 PM   #12
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Originally Posted by ruadisneyfan2 View Post
I thought you no longer can check in for cruises at the airport? Is there still a DCL check in desk at MCO?
Correct that you cannot check-in for the cruise at MCO anymore, however there is still a DCL transfers check-in and I would assume that was the intent.

I have also heard (never tried) that it's possible to add transfers from MCO to PC day-of cruise. You'd want to collect your luggage and bring along since you won't have luggage tags.
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Old 02-24-2013, 07:29 PM   #13
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Ok, I read the second line then thought "and you're staying with this TA for what reason"?

I'd change TA's for sure, then handle all that you need to do, with professional service you deserve.
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Old 02-24-2013, 07:42 PM   #14
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Ok, I read the second line then thought "and you're staying with this TA for what reason"?

I'd change TA's for sure, then handle all that you need to do, with professional service you deserve.
Unfortunately, it's not usually that simple. A TA "owns" the reservation and it can only be transferred (to another TA or to DCL) with their permission - which some aren't keen to do because they lose the commission.
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Old 02-25-2013, 03:28 PM   #15
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So our family of 4 is cruising on the Fantasy in late March, but I have not arranged transfers from MCO to PC yet. Does it make sense to take the disney transportation??? (Is it $36 pp each way??) Or would it be less expensive to take a limo service or rental for the 4 of us.

Just wondering, if anyone has any experience or advice on this.
Thanks in advance!!!

Turtlemom

P.S. Good luck with the nonresponsive TA. That sounds so frustrating!!!!!!
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