Dining Reservations & My Disney Experience - The DIS Discussion Forums

O-Jo · 02-23-2013, 12:06 PM

My 180 was this week and I couldn't book the +10 dining reservations online so I called member services. Got them booked, but now they won't link to My Disney Experience, both online or the app. I called MS back and was told their system ins't connected with the regular reservations so they can't be linked. This seems really silly to me. She suggested I call the regular line and see if they could help, so I did and he was pretty sure they could be linked, but they were having trouble at the time so he told me to wait a day or two. I'm glad I have the time, but it's ridiculous.

Other dining reservations I've made are showing up just fine, just not the ones by phone to MS. Having info in two different places is really a hassle. Is anyone else having this issue?

deb010305 · 02-23-2013, 07:48 PM

Not sure if you can do this with your dining reservations, but when mine wouldn't show up to link to my dvc villa reservation, I had to enter each dining reservation by confirmation number - then they were there, and have stayed there !

palhockeymomof2 · 02-23-2013, 09:15 PM

^^^ agree with the above I've added my reservations by confirmation number as well

O-Jo · 02-23-2013, 10:22 PM

I've tried that, it didn't work on the website or in the app. It says it doesn't match my phone number.

erionm · 02-24-2013, 05:57 AM

Quote:

Originally Posted by O-Jo

I've tried that, it didn't work on the website or in the app. It says it doesn't match my phone number.

The problem is the MS CM did not put your phone number on the ADR and reportedly there is no way for them to correct that after the fact. There is at least one other DISBoard member that was having the same issue with ADRs made by MS and when they called back they were told their phone number was not on the ADR.

Dizney73 · 02-24-2013, 06:16 AM

I called Disney dining on the 180 day mark to make all my reservations. I was able to put in each reservation number and pull them all up. The next day i decided to add Hoop Dee Doo to out stay and called DVC ms to add that. I can not pull that reservation up at all. I have tried all phone numbers but still it is not showing. I
I feel better knowing it is not just me. Thanks!

TaleasoldasTime · 02-24-2013, 08:09 AM

I am having the same problem! I couldn't make ADRs online so I called & got the main ones done. Now when I log onto Disney+ it's says the ADR number & phone number doesn't match. I called tech support & we did this whole thing in my computer, but it still doesn't show!! I don't know what to do, but it's extremely frustrating!!!

Lizzy2013 · 03-06-2013, 09:38 PM

I had the same issue trying to link a dining reservation made with MS to the My Disney Experience site regarding having no phone number to match the reservation number. I called MS and I needed to cancel my reservation and make a new one and make sure that a phone number was connected and the I was able to add it to MDE. Although, some other reservations had automatically showed up anyway without having to do that. It is evident that this site was not ready for launch. It seems to have lots of potential after the numerous bugs are worked out.

O-Jo · 03-06-2013, 09:47 PM

Quote:

Originally Posted by erionm

The problem is the MS CM did not put your phone number on the ADR and reportedly there is no way for them to correct that after the fact. There is at least one other DISBoard member that was having the same issue with ADRs made by MS and when they called back they were told their phone number was not on the ADR.

I called the regular dining line back and they were able to add my phone number to the reservation. Didn't have to cancel and rebook, yay!

abdgeek · 03-08-2013, 04:00 PM

Quote:

Originally Posted by O-Jo

My 180 was this week and I couldn't book the +10 dining reservations online so I called member services. Got them booked, but now they won't link to My Disney Experience, both online or the app. I called MS back and was told their system ins't connected with the regular reservations so they can't be linked. This seems really silly to me. She suggested I call the regular line and see if they could help, so I did and he was pretty sure they could be linked, but they were having trouble at the time so he told me to wait a day or two. I'm glad I have the time, but it's ridiculous.

Other dining reservations I've made are showing up just fine, just not the ones by phone to MS. Having info in two different places is really a hassle. Is anyone else having this issue?

Disney is aware of this problem and is working on it(according to the CM I spoke with yesterday). I too had the same problem. I booked my ADR's by calling Disney because the website wasn't working when I went to make them. I get the same error when I try to link them that the confirmation number and phone number don't match. However, when I call MS or Disney, all of my reservations are there.

02-23-2013, 12:06 PM	#1
O-Jo Mouseketeer Join Date: Oct 2007 Location: Michigan Posts: 100	Dining Reservations & My Disney Experience My 180 was this week and I couldn't book the +10 dining reservations online so I called member services. Got them booked, but now they won't link to My Disney Experience, both online or the app. I called MS back and was told their system ins't connected with the regular reservations so they can't be linked. This seems really silly to me. She suggested I call the regular line and see if they could help, so I did and he was pretty sure they could be linked, but they were having trouble at the time so he told me to wait a day or two. I'm glad I have the time, but it's ridiculous. Other dining reservations I've made are showing up just fine, just not the ones by phone to MS. Having info in two different places is really a hassle. Is anyone else having this issue? __________________ Lisa WDW - Grand Floridian 8/2003 WDW - Polynesian 12/2007 DL - Paradise Pier 8/2008 WDW - Wilderness Lodge 4/2011 WDW - Bay Lake Tower 8/2011 - DVC! WDW - Bay Lake Tower 8/2012 DL - offsite 10/2012 WDW - Bay Lake Tower 8/2013

02-23-2013, 10:22 PM	#4
O-Jo Mouseketeer Join Date: Oct 2007 Location: Michigan Posts: 100	I've tried that, it didn't work on the website or in the app. It says it doesn't match my phone number. __________________ Lisa WDW - Grand Floridian 8/2003 WDW - Polynesian 12/2007 DL - Paradise Pier 8/2008 WDW - Wilderness Lodge 4/2011 WDW - Bay Lake Tower 8/2011 - DVC! WDW - Bay Lake Tower 8/2012 DL - offsite 10/2012 WDW - Bay Lake Tower 8/2013

02-24-2013, 06:16 AM	#6
Dizney73 DIS Veteran Join Date: Dec 2007 Location: 1,618,627 yards from Spaceship Earth! Posts: 708	I called Disney dining on the 180 day mark to make all my reservations. I was able to put in each reservation number and pull them all up. The next day i decided to add Hoop Dee Doo to out stay and called DVC ms to add that. I can not pull that reservation up at all. I have tried all phone numbers but still it is not showing. I I feel better knowing it is not just me. Thanks! __________________

02-24-2013, 08:09 AM	#7
TaleasoldasTime Mouseketeer Join Date: Dec 2009 Location: Long Island, NY Posts: 165	I am having the same problem! I couldn't make ADRs online so I called & got the main ones done. Now when I log onto Disney+ it's says the ADR number & phone number doesn't match. I called tech support & we did this whole thing in my computer, but it still doesn't show!! I don't know what to do, but it's extremely frustrating!!! __________________ Nancy 6/11 - DVC Member - Bay Lake Tower & Animal Kingdom Lodge

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02-23-2013, 07:48 PM	#2
deb010305 Earning My Ears Join Date: Feb 2012 Location: Massachusetts Posts: 56	Not sure if you can do this with your dining reservations, but when mine wouldn't show up to link to my dvc villa reservation, I had to enter each dining reservation by confirmation number - then they were there, and have stayed there !

02-23-2013, 09:15 PM	#3
palhockeymomof2 DIS Veteran Join Date: Nov 2001 Location: Holbrook, NY Posts: 1,067	^^^ agree with the above I've added my reservations by confirmation number as well

03-06-2013, 09:38 PM	#8
Lizzy2013 Earning My Ears Join Date: Mar 2013 Posts: 2	I had the same issue trying to link a dining reservation made with MS to the My Disney Experience site regarding having no phone number to match the reservation number. I called MS and I needed to cancel my reservation and make a new one and make sure that a phone number was connected and the I was able to add it to MDE. Although, some other reservations had automatically showed up anyway without having to do that. It is evident that this site was not ready for launch. It seems to have lots of potential after the numerous bugs are worked out.