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Old 02-23-2013, 04:23 PM   #1
Tink3rbell86
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Join Date: Sep 2009
Location: New York
Posts: 238

My Disney Experience website..

So I can't stand Disney website and i'm sure i'm not the only one..

I signed on yesterday for the first time since i booked my upcoming vacation months ago. when i booked my vacation i had my reservations linked to at the time what was "my vacations" (Which took about 117 try's for them to link and stick ). So when i signed on Yesterday to make a payment, it said i needed to help them link my booking to the new website...ok fine lets make this try number 118.. i hit next. They already have all of my info pre-filled correctly.. i thought this was great they updated the website and its working!!! I hit next and it tells me my reservations don't exist.. oh well spoke to soon! so i tried a few times, singed out, signed in, signed out went out came home tried again still nothing.. SO i called Disney they couldn't help me... they bounced me around. They could see my booking info and didn't know why the online system couldn't find me. i was on the phone for a good 10+ minutes.. ended up telling them i had to call back because i didn't think it would take that long and my son woke from his nap a bit earlier then expected and needed me. SO now i want to call back and get some help today.. DH is home i have allll night

Anyone else have this problem? Does anyone have any advise on what department to speak with, what to say specifically OR what i can do myself to link them? i just want to be able to manage my reservations online whenever with out having to call everytime i want to make a payment OR just view them. Any Help would be great! Thanks in advance.


Keri
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"There's a great big Beautiful tomorrow shining at the end of everyday" COP

7 trips and counting
Me DH , DD3 & DS9months

t-33days til our next disney world trip. No better time to write my first PTR:
http://www.disboards.com/showthread.php?t=3159886

Returning to the world September 21-30th staying at POR
DS first trip DD second trip
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