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Old 02-20-2013, 10:41 PM   #10
tasha99
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Join Date: Aug 2006
Location: Oregon coast
Posts: 3,564

Personally I would have brought the 4 year old with me and left the two older kids standing right outside the bathroom. But . . . there isn't only one way to change a diaper, and your way was okay if your 11 year old is responsible.

I think the agent over reacted. I would have apologized and thanked the agent for her concern. If that didn't stop her, I'd have asked for her name and let her know I thought she'd crossed the line from being helpful and concerned to being unhelpful to a customer. Don't let people who are providing poor customer service make you cry. They are there to help you, and if they aren't doing a good job of that, it's worth writing a letter or talking with a supervisor, not worth tears.

Someone said a little poop never killed anyone, but I disagree. A little poop has killed lots of people, and I would want to change a leaky diaper ASAP for the sake of elderly people (who might have a weak immune system).
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