Disney Information Station Logo

Go Back   The DIS Discussion Forums - DISboards.com > Disney Trip Planning Forums > The College Board
Find Hotel Specials & DIScounts
 
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read





Reply
 
Thread Tools Rate Thread Display Modes
Old 01-22-2012, 06:11 PM   #1
SpaceMania
Mouseketeer
 
SpaceMania's Avatar
 
Join Date: Jun 2011
Posts: 198

Role Descriptions?

Hi,

I can't imagine being a first time applier for the DCP. With the new layout there are NO descriptioins of roles?! Does anyone have the role descriptions from before they took them down? I really want to look into the different roles instead of applying for everything this time around, but i don't remember all about all the roles.

Thanks
SpaceMania is offline   Reply With Quote
Old 01-23-2012, 05:12 PM   #2
jak
I'm a Bellerina!
 
jak's Avatar
 
Join Date: May 2010
Posts: 116

Would this be what you're looking for?




Roles
The following roles are available as part of the Disney College Program at the Walt Disney Worldฎ Resort. The descriptions below provide an overview of the responsibilities included in each role. It is important to note that each role may include, but is not limited to, the descriptions below.
All roles may include prolonged exposure to outside elements, including heat/humidity, cold temperatures and/or wet conditions.

Attractions
Responsibilities may include:
• Working at one or more of the "rides" or theater shows
• Loading and unloading Guests from an attraction
• Operating sophisticated ride systems
• Memorizing and delivering lengthy narrations on a microphone to large groups
• Handling the evacuation of an attraction when necessary
• Monitoring Guest flow and providing a safe Guest experience
• Assisting with audience control, including during parades
• Operating a motorized vehicle
• Cleaning areas surrounding attractions
• Working with FASTPASSฎ, the ticketing distribution system that confirms attraction ride times
• Standing for extended periods, working outdoors

*

Bell Services/Dispatch
Bell Services Dispatch is a non-tipped role. 
Responsibilities may include:
• Assigning luggage deliveries, including directing bellmen
• Greeting Guests upon arrival at resorts
• Handling and storing luggage, which requires heavy lifting (including overhead lifting)
• Using a computerized dispatch system, multi-tasking
• Answering Guest calls and responding to service requests
• Taking luggage off buses, vans and cars
• Tagging luggage
• Standing for extended periods, working outdoors
*

Bibbidi Bobbidi Boutique Hostess
Bibbidi Bobbidi Boutique Hostess is a non-tipped role.
Responsibilities may include:
• Performing all duties in character of "Fairy Godmother in Training"; therefore this role is open to females only.
• Styling hair on Guests of all ages, including small children
• Performing a variety of hair techniques including braiding, teasing, shaping, finger curls, and twists
• Applying facial makeup
• Painting nails or applying press-on nails
• Utilizing a computerized reservation system
• Checking Guests in for their scheduled appointments
• Interacting with children of all ages, including calming upset children
• Working in a high-volume, fast-paced environment
• Receiving shipments of products, monitoring stock levels, and restocking as necessary
• Responding to special Guest requests
• Standing for extended periods
*

Character Attendant 
Responsibilities may include:
• Providing Guests with information about show schedules, Character locations, and visitation times
• Providing audience control, including handling challenging Guest situations
• Ensuring the safety of Character Performers and our Guests
• Partnering with Disney's Photopassฎ photographers
• Maintaining show quality and Character integrity
• Setting up and removing stanchions, ropes and poles
• Assisting Character Performers with putting on costumes
• Retrieving and arranging strollers
• Maintaining cleanliness and order in work location
• Standing for extended periods, working outdoors
*

Concierge 
Responsibilities may include:
• Completing check in/check out process for concierge club-level guests by inputting and retrieving information from resort computer system
• Proactively greeting guests, exhibiting the expected high level of Disney show quality, often times interacting with VIP's, celebrities, and executives
• Creating individualized ticket packages
• Being comfortable in a strong sales environment
• Making reservations and handling any special requests from guests
• Handling cash and other forms of payment, including foreign currencies exchange
• Maintaining cleanliness of common guest living/dining areas within concierge club-level
• Assisting with luggage and other deliveries to guest rooms
• Working concierge buffet line which can include maintaining overall cleanliness of buffet area and replenishing food, washing dishes, serving alcohol, maintaining inventory of liquor, and partnering with culinary team to ensure food quantity
• Partnering with property VIP tour guides
*
Costuming 
Responsibilities may include:
• Issuing costumes to fellow Cast Members throughout Operations and Entertainment Locations
• Operating a computerized costume checkout system
• Working around performers in various stages of dress
• Operating basic laundry equipment
• Repetitive overhead reaching, bending, and heavy lifting
• Moving heavy costumes from location to location
• Handling and laundering soiled garments
• Standing for extended periods, working outdoors
• Working independently
Please note that this role is "backstage" and provides minimal to no Guest interaction.
*

Custodial 
Responsibilities may include:
• High Guest interaction while working independently
• Extensive cleaning - including restrooms and toilets
• Working with cleaning chemicals and equipment
• Bussing tables in restaurants and outdoors
• Sweeping and mopping
• Emptying trashcans, lifting heavy garbage bags
• Driving pargo carts
• Vacuuming, dusting, and cleaning pool decks
• Providing Guest information
• Standing for extended periods, working outdoors

*

Full Service Food and Beverage 
Full-Service Food and Beverage is a non-tipped role. 
Responsibilities may include:
• Greeting and seating Guests in restaurants
• Managing a seating chart and resolving Guest situations
• Utilizing a computerized reservation/seating system
• Cash handling - both manual and using computerized registers
• Rolling silverware, folding napkins, and keeping area stocked
• Light cleaning, multi-tasking
• Standing for extended periods, working outdoors
*
Hopper 
Responsibilities may include:
• Working in different locations within the same role, or working in multiple roles
• Must be receptive to working in all of the following roles:
◦ Quick Service Food & Beverage
◦ Merchandise
◦ Attractions
◦ Main Entrance Operations
◦ Custodial
*

Hospitality 
Responsibilities may include:
• Must be willing to work in all of the following areas but might only work in one:
◦ Front Desk
◦ Luggage Services
◦ Dispatch
◦ Telephone Room
• Checking Guests in and out of resorts and processing payments
• Assisting Guests with itinerary planning and ticket sales
• Handling complex Guest situations, problem solving
• Operating computer-based reservation and ticketing systems
• Lifting, tagging, and delivering luggage
• Handling large amounts of cash
• Answering Guest telephone calls
• Standing for extended periods, working outdoors
*

Housekeeping 
Responsibilities may include:
• Cleaning multiple Guest rooms including toilets, showers, sinks and tubs
• Working with cleaning chemicals
• Replenishing linens
• Making beds, requiring repetitive bending and pulling
• Pushing large carts
• Dusting and vacuuming
• Emptying trashcans
• Responding to Guest requests for items or directions
• Heavy lifting, standing for extended periods
• Working independently with limited Guest contact

*

Lifeguard 
Responsibilities may include:
• Monitoring Guests’ safety in water and on slides/attractions
• Physically challenging work and prolonged exposure to outside elements
• Providing first aid and basic life support in the event of Guest injury or illness
• Strong swimming skills
• Keeping recreational areas clean
• Providing Guest information
• Standing for extended periods, working outdoors
• During off-peak seasons, assisting other operating areas throughout the Walt Disney Worldฎ Resort, including performing roles other than lifeguarding
Each individual must be evaluated and certified at the Walt Disney World Resort. All lifeguards must pass a swim test and a vision screening that requires 20/20 vision with or without corrective lenses. In the event you do not pass the swim test described below, you will be placed in another role based on availability.
Lifeguard Swim Test
• Swim 200 yards (183 meters) freestyle or breaststroke
• Retrieve a 10-lb (4.5 kg) brick from the deepest section of the pool (minimum 8 feet / 2.4 meters)
• Tread water with hands out of the water for two minutes
Participants reserved a Lifeguard position must complete a pre-qualification test prior to their arrival. Participants must have a certified instructor validate skills and complete a form that must be sent to the Recreation team no longer than 2 weeks prior to a participant's arrival. This form is available on this Web site to those extended invitations to participate on the program as a lifeguard.

*

Main Entrance Operations 
Responsibilities may include:
• Working in one or more of the following areas:
◦ Parking
▪ Staffing outdoor Toll Plaza areas
▪ Operating a large motorized parking tram
▪ Delivering narrations on a microphone
◦ Park Greeter
▪ Greeting all Guests who enter the park and validating their tickets
▪ Operating turnstile areas
◦ Ticket Operations
▪ Selling various ticket media at our water parks, Downtown Disneyฎ, or Disney's Wide World of Sportsฎ
▪ Using computerized ticketing systems
• Strong knowledge of Walt Disney World Resort ticket media
• Cash handling - both manual and using computerized registers
• Assisting with audience control, including during parades
• Cleaning main entrance areas
• Standing for extended periods, working outdoors
*

Merchandise 
Responsibilities may include:
• Demonstrating and selling merchandise in indoor and outdoor areas
• Cash handling - both manual and using computerized registers
• Stocking and cleaning shelves and carts
• Receiving/putting away stock and deliveries
• Stroller/wheelchair rental - including repetitive lifting, stacking, and pushing strollers and wheelchairs
• Preparation of food/candy
• Selling of alcohol and tobacco
• Providing information to Guests
• Approaching Guests and engaging them in conversation
• Preparing packages for shipping/delivery
• Working independently or as part of a large team
• Standing for extended periods, working outdoors

*

PhotoPass Photographer 
Responsibilities may include:
• Assisting Guests in photographing their vacation memories
• Operating digital technology including: digital single-lens reflex (SLR) camera, PDA, and image fulfillment stations
• Carrying camera equipment for extended periods of time
• Approaching Guests and engaging them in conversation
• Answering Guest questions
• Suggestive selling; explaining features and benefits of Disney PhotoPass product
• Achieving monthly goals
• Partnering with Character Performers and Character Attendants
• Working in multiple locations - potentially all four Theme Parks in any given week
• Standing for extended periods, working outdoors
*

Quick-Service Food and Beverage 
Responsibilities may include:
• Selling food and beverages at outdoor carts and/or indoor restaurants
• Taking and filling orders, multi-tasking
• Preparing and assembling food items in a kitchen area, including the use of a fryer, grill, broiler, and other industrial cooking equipment
• Cash handling - both manual and using computerized registers
• Bussing tables, washing dishes, cleaning kitchen equipment, and emptying trash cans
• Dispensing and selling alcoholic beverages
• Setting and stocking tables, outdoor carts, and restaurants
• Heavy lifting, pushing heavy carts
• Working with cleaning chemicals
• Working independently or as part of a large team
• Standing for extended periods, working outdoors

*

Recreation 
Responsibilities may include:
• Assisting Guests in one or more recreational areas such as waterslide operations, towel rental, watercraft rental, marina operations, arcades, or resort recreational facilities
• Prolonged exposure to outside weather elements
• Strong swimming skills
• Providing first aid and basic life support in the event of Guest injury or illness
• Keeping recreational areas clean
• Cash handling – both manual and using computerized registers
• Maintaining safety standards
• Answering Guest questions
• Standing for extended periods, working outdoors
• During off-peak seasons, assisting other operating areas throughout the Walt Disney World Resort, including performing roles other than recreation
*

Transportation 
Responsibilities may include:
• Greeting/interacting with Guests in the resort bus load zones
• Tracking bus intervals to various locations around the Walt Disney World Resort
• Keeping bus load zone areas clean
• Operating monorails and/or watercraft vehicles including using on-board computers
• Assisting Guests with boarding and exiting vehicles
• Delivering narrations via microphone during trips
• Using a radio and understanding radio communication
• Answering Guest questions about Disney transportation
• Assisting with audience control
• Standing for extended periods, working outdoors
• A valid driver's license is required for this role
*

Vacation Planner 
Responsibilities may include:
• Selling ticket media to Guests
• Achieving monthly sales goals and maintaining minimum sales requirements
• Working with a computerized ticket system, offering Guests tickets from a menu of over 128 different ticket configurations
• Having a strong knowledge of the Walt Disney Worldฎ Resort and its ticket media
• Handling large amounts of cash
• Understanding the Guests’ needs while helping them select the right-fit tickets for their vacations
• Being able to work under pressure and overcoming Guest objections
• Assisting with audience control, including during parades
• Standing for extended periods, working outdoors
• Working at multiple locations – potentially all four Theme Parks in any given week
•


Roles
The following Entertainment role is available as part of the Disney College Program at the Walt Disney Worldฎ Resort. The description below provides an overview of the responsibilities included in this role. It is important to note that this role may include, but is not limited to, the description below.
All roles may include prolonged exposure to outside elements, including heat/humidity, cold temperatures and/or wet conditions.
Character Performer 
Responsibilities may include:
• Portraying specific costumed character roles
• Working in hot, confining, heavy costumes with limited range of vision
• Communicating non-verbally to Guests
• Signing autographs and posing for photographs
• Interacting with Guests outdoors and in dining establishments
• Potential to perform in parade and/or puppeteer roles
• Must pass audition for this role. (please review the information below for additional information)
• Due to costuming requirements, special consideration will be given to individuals 4' 8" - 5' and 6' - 6' 3".
jak is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 02-16-2013, 07:27 PM   #3
leebee
DIS Veteran
 
Join Date: Sep 1999
Location: Orono, ME
Posts: 5,509

Thanks for posting this! I just sent this link to my daughter, so she can finish her CP application. It's very frustrating that the CP webpage links you to a picture when you try to click through for the role description!
__________________
Returned on 10/16/14 from the Most Magical 21st Birthday Celebration EVER!!
leebee is offline   Reply With Quote
Old 02-17-2013, 12:46 AM   #4
candlehead
Earning My Ears
 
candlehead's Avatar
 
Join Date: Dec 2012
Location: Kalamazoo, Michigan
Posts: 36

These descriptions are actually given later on when completing the application. Right at the part when you'd need them, the rating of high/moderate/low/no interest. It's a little frustrating that they don't have them somewhere more readily accessible, I agree, but they don't leave you high and dry without them, either.
__________________
☆.。.:*・ฐ☆.。.:*・ฐ☆.。.:*・ฐ☆.。.:*・ฐ☆~DCP Fall '13 Hopefull!~☆.。.:*・ฐ☆.。.:*・ฐ☆.。.:*・ฐ☆.。.:*・ฐ☆

my Disney blog!
candlehead is offline   Reply With Quote
Old 02-17-2013, 09:30 AM   #5
leebee
DIS Veteran
 
Join Date: Sep 1999
Location: Orono, ME
Posts: 5,509

It's handy information to have in advance, though, especially as you have to indicate high/moderate/low/no interest in the job categories on your web application.
__________________
Returned on 10/16/14 from the Most Magical 21st Birthday Celebration EVER!!
leebee is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 11:15 PM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright ฉ 1997-2014, Werner Technologies, LLC. All Rights Reserved.