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Old 02-16-2013, 04:01 PM   #35
KrazeeK120
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Join Date: Feb 2012
Location: Bloomington, IL
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Here's the thing. Disney does inform you (and by "you," I mean the general "you," not one person in particular) that they retain the right to place you in a room other than what you've booked. All you're really reserving is a room on property. I'm guessing there are some guidelines...those who have booked a handicap accessible room are probably entitled to those (I don't know that for sure, but it makes sense). In addition, if you have 6 people in your party, they will give you something that has enough sleeping surfaces for 6 people. Beyond that...you know there's a chance you won't get what you paid for. Most of the time, you will get exactly the room category you booked. However, if you're not willing to take the risk, it may be best to stay off-property instead.

I would, however, be ticked off if I wasn't immediately refunded the difference if I was downgraded. Not refunding the money or making a big deal out of it is poor customer service.
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Last edited by KrazeeK120; 02-16-2013 at 04:01 PM. Reason: Spelling
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