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Old 02-10-2013, 09:31 PM   #1
Fredericks44
Earning My Ears
 
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Join Date: Jan 2013
Posts: 74

Second-guessing my choice to use a travel agent

Hi all, I've booked three packages at the poly for November for my family, my sister's family and my parents. After much research we decided to use a travel agent and chose one highly recommended by mousesavers. A few things have happened so far that's making me a bit nervous:
1. Agent accidentally booked my package twice, thus charging me twice.
2. My sister had to call her several times to get In Touch with her to pay her deposit. The agent's response was that she must've had her number wrong because everytime she called it was busy. Instead of contacting ME (I am the one who made the contact and got the quotes) she waited until my sister called back again (over a few day time span).
3. I just received a Magic your way brochure in the mail, outlining what I can do to get ready for thr trip (disney material). Included in The mailing was a flyer with the travel agents logo, advertising a package special for SPRING 2011. What?!

I am nervous because we are really counting on the agent being on top of things and helping us get a discount if one comes out. After reading such high reviews I am honestly pretty disappointed so far.

I'm not sure how to proceed because my mom thinks if I question or complain what's happened so far, the agent will definitely not make it a priority to help us with a discount (if one comes out).

I really don't want to go through the hassle of canceling all the ressies and re-booking with disney... What should I do? Am I expecting too much? What can be said (if anything) to get this back to the standard I was expecting? Maybe I've got my head in the clouds, but after such a high endorsement I was expecting a little bit more. Between the three of us we are spending 10,000 for this vacation.

Thanks in advance for your advice.
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