NEW policy re transfer to TA

[pillow]

Does anyone know how long this temporary policy suspension lasts?

The travel agent transfer form has disappeared from the website. Just called Costco, and they have to get the form from Disney and email it to me.

Jodie

[pillow]

I'm answering my own question . . . I just spoke with DCL. There is NO TEMPORARY SUSPENSION of this policy. I also confirmed that previous reservations are not grandfathered (as previous posters have said). While I understand why this is the new policy, I feel that the way they are handling previously booked reservations is not very customer friendly. The rep encouraged me to email a complaint (which I had already done). Guess I'll kiss my $500 Costco cash card good-bye . . .

Jodie

[carmie3377]

As i posted yesterday, I was able to transfer a 2 year old reservation over to DVC and still get the OBB discount. Wonder if it is because it's Disney to Disney????

Sent from my iPad using DISBoards

[chateau]

Originally Posted by pillow

I'm answering my own question . . . I just spoke with DCL. There is NO TEMPORARY SUSPENSION of this policy. I also confirmed that previous reservations are not grandfathered (as previous posters have said). While I understand why this is the new policy, I feel that the way they are handling previously booked reservations is not very customer friendly. The rep encouraged me to email a complaint (which I had already done). Guess I'll kiss my $500 Costco cash card good-bye . . .

Jodie

Dang girl, so sorry. I guess it's because I got that form through just prior but hadn't called the TA officially... it was already considered transferred as far as Disney was concerned. And we were doing so well with it all!!

If I had seen your post earlier, I would've just emailed it to you, but suppose it's better you called and got the answer you did for where you were in the process. I see why my answer was different, too. Without the whole picture, it couldn't be pieced together.

[pillow]

Originally Posted by carmie3377

As i posted yesterday, I was able to transfer a 2 year old reservation over to DVC and still get the OBB discount. Wonder if it is because it's Disney to Disney????

Sent from my iPad using DISBoards

Who knows??? I sent in the transfer forms anyway. Guess we'll see what happens.

J

[chateau]

Originally Posted by pillow

Who knows??? I sent in the transfer forms anyway. Guess we'll see what happens.

J

Good luck.... we are SO CLOSE it situations, hope you make it too!!

[pillow]

Originally Posted by chateau

Dang girl, so sorry. I guess it's because I got that form through just prior but hadn't called the TA officially... it was already considered transferred as far as Disney was concerned. And we were doing so well with it all!!

If I had seen your post earlier, I would've just emailed it to you, but suppose it's better you called and got the answer you did for where you were in the process. I see why my answer was different, too. Without the whole picture, it couldn't be pieced together.

Yeah - just a timing thing. But who knows, maybe the right hand isn't talking to the left and they will let my transfer go through. I REALLY hate to lose that $500 cash card I was banking on. I'm crossing my fingers.

[IBelieveInTheMagic]

Originally Posted by pillow

Yeah - just a timing thing. But who knows, maybe the right hand isn't talking to the left and they will let my transfer go through. I REALLY hate to lose that $500 cash card I was banking on. I'm crossing my fingers.

I hope it works for you too and I'll be calling Costco tomorrow morning to see if I can move mine. If not ~ it is what it is ~ but that Costco card would be really nice. I was also pleased with the insurance Costco offered as well.

Oh yeah - very important question - I'm assuming there are no issues keeping your current cabin? We have ours specifically picked out and would not be willing to give it up.

Keep us posted!

Heather

[lilpooh108]

Originally Posted by IBelieveInTheMagic

I hope it works for you too and I'll be calling Costco tomorrow morning to see if I can move mine. If not ~ it is what it is ~ but that Costco card would be really nice. I was also pleased with the insurance Costco offered as well.

Oh yeah - very important question - I'm assuming there are no issues keeping your current cabin? We have ours specifically picked out and would not be willing to give it up.

Keep us posted!

Heather

How much does costco offer for transferred cruises?

[IBelieveInTheMagic]

Originally Posted by lilpooh108

How much does costco offer for transferred cruises?

Hi - it's not that they offer something for transferring but it's a booking incentive. I realize this might be exactly what you are saying but just wanted to clarify. Someone else had posted it was around 8% of the cost of the cruise. The best is to look on the Costco site and see the exact amount for the category you are interested in.

Heather

[pillow]

Originally Posted by IBelieveInTheMagic

Hi - it's not that they offer something for transferring but it's a booking incentive. I realize this might be exactly what you are saying but just wanted to clarify. Someone else had posted it was around 8% of the cost of the cruise. The best is to look on the Costco site and see the exact amount for the category you are interested in.

Heather

That sounds right - seems to run between 8-10%ish. When I called Costco today about the transfer, they said the cash card would be between $475-$500 for a $5,300 fare (fare before taxes). They won't calculate the exact amount until the res actually gets transferred. You can use the website to get a ballpark figure too. If you book directly with Costco (no transfer), they will quote you an exact cash card amount when you inquire.

While on the phone with them, I did clarify their change fee policy. No fee to cancel a res; however, if you downgrade your room to where your total price is lower, then they charge a $25 change fee. No fee if you upgrade. Good to know.

Jodie

[TLSnell1981]

Originally Posted by pillow

.

While on the phone with them, I did clarify their change fee policy. No fee to cancel a res; however, if you downgrade your room to where your total price is lower, then they charge a $25 change fee. No fee if you upgrade. Good to know.

Jodie

Yep, my information too.

Some have reported issues....Disney not having the proper info for Costco Travel? It's been suggested to bring their address. I'm also bringing their phone number and my Costco card, just in case.

[goeva]

I booked mine while on board this past December.
I was planning to transfer my ressi to Costco this month.
That's just great.
Oh, well. At least now I know about the new policy.
Thanks for posting this.

[pillow]

So, I sent 3 transfer request forms to DCL yesterday - figured I'd try it anyway, even though 2 of the cruises were booked ages ago (only 1 was booked within 30 days). All 3 were transferred. Not sure whats going on. Maybe CSR's are looking the other way??? Not sure, but I sure am glad I'm getting my Costco cash card!!

Jodie

[EDH Family]

Originally Posted by pillow

So, I sent 3 transfer request forms to DCL yesterday - figured I'd try it anyway, even though 2 of the cruises were booked ages ago (only 1 was booked within 30 days). All 3 were transferred. Not sure whats going on. Maybe CSR's are looking the other way??? Not sure, but I sure am glad I'm getting my Costco cash card!!

Jodie

I had my TA call DCL and DCL told her that all transfer requests needed to be submitted before 5PM EST yesterday. If submitted after that they will be rejected.