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Old 02-03-2013, 08:28 PM   #1
DisneyMom2Boyz
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? Be our guest lunch

Can anyone tell me if you can order one of the sanwiches plain? No mustard?
I thought I read somewhere that you can't alter. I would really like to go there I hope they can! Thanks for any replies!
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Old 02-03-2013, 09:16 PM   #2
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Anyone????
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Old 02-03-2013, 09:19 PM   #3
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I am not able to tell you definitely, but I would be very very surprised if they wouldn't allow you to remove the mustard. From my experience Disney service has always been above and beyond and I'm sure they'll find a way to accommodate your needs. Your best bet is to give them a call and ask!
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Old 02-03-2013, 09:30 PM   #4
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No worries...YES you can ALTER, we were just there on Friday and dd didn't want the bechamel sauce on her sandwich and the CM showed us how to make a modification when you place your order.

I also wanted my dressing on the side and was able to change that as well. After you order your item there is a modification selection where you can alter that selection (no mustard or sauce on the side, etc). There is a CM at the kiosk who can help you with this option.
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Old 02-03-2013, 09:33 PM   #5
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Thank you! I read somewhere? That they don't modify. Thanks for the replies I really want to go for lunch, its the best menu for the kids.
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Old 02-03-2013, 09:50 PM   #6
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Originally Posted by DisneyMom2Boyz View Post
Thank you! I read somewhere? That they don't modify. Thanks for the replies I really want to go for lunch, its the best menu for the kids.
I was surprised that we were able to modify our orders too. It is possible that they may not have allowed modifications when they first opened, I don't know, but I do know we were able to on Friday.
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Old 02-03-2013, 09:52 PM   #7
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Quote:
Originally Posted by DisneyMom2Boyz
Can anyone tell me if you can order one of the sanwiches plain? No mustard?
I thought I read somewhere that you can't alter. I would really like to go there I hope they can! Thanks for any replies!
You should be able to ask for help from a cm near the kiosks, I think.
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Old 02-03-2013, 09:58 PM   #8
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They only allow some modifications. We ate there last week and wanted the mashed sweet potatoes with the meatloaf for my one year old. He has not quite learned to eat chunks of meat yet as his teeth were slow coming in. They could not make this change and refused to bring us mashed sweet potatoes at any point in time. We finally just purchased 2 kids meals to get stuff he could eat. They even tried to tell me my son would not choke on chunks of meat and to give it a try. I was mildly annoyed, but we ended up getting what we wanted...we just had to pay for extra food we didn't want to get it. No option to buy a side of sweet potatoes on their own either.
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Old 02-04-2013, 12:23 AM   #9
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Originally Posted by Baby Pluto View Post
I am not able to tell you definitely, but I would be very very surprised if they wouldn't allow you to remove the mustard. From my experience Disney service has always been above and beyond and I'm sure they'll find a way to accommodate your needs. Your best bet is to give them a call and ask!
We were there the middle of December and they were not allowing any modifications that day. And yes we did have a CM helping us order.
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Old 02-04-2013, 05:32 AM   #10
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Argh, this is hard because I understand that they don't allow substitutions being so busy and it would cause confusion, but I want to have a plan in place and I'm unsure what they will do.

So do you think that taking the HAM off of the sandwich (basically rendering it a grilled cheese) would be allowed? Has anyone tried to modify something to make it vegetarian?

My daughter is an adult on the QSDP and won't want the quiche or quinoa salad but if she gets the child meal won't end up with a cupcake apparently. (or a decent size drink). We REALLY want to eat there, just to see, but I need a plan for what we'll do when we get up there if they won't allow us to remove the ham from the sandwich.

Has anyone been able to successfully do this? I actually did talk to someone at Disney customer service, they called when I emailed about these issues but I did not ask specifically about BOG. Her suggestion was substitution and modifications, but since BOG seems to have different rules, I'm unsure what they will do.
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Old 02-04-2013, 09:02 AM   #11
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BOG allows modifications, we have dined for lunch at least 10 times since it opened and have modified on every visit(including our Christmas thru New Years trip when it was ultra busy). All sauces such as mayo/mustard etc are able to be removed. Some items like lettuce, peppers etc. are not allowed for removal directly from the screen.

For PP's question about removing the ham.. I don't know you may be able to indicate that it is for dietary purposes and they may be able to make the change. Just keep in mind it is not like a grilled cheese, there is no butter on the bread just a pressed panini and the cheese is gruyere I believe with the bechamel.
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Old 02-04-2013, 10:56 AM   #12
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Quote:
Originally Posted by Twoboysnmygirl View Post
Argh, this is hard because I understand that they don't allow substitutions being so busy and it would cause confusion, but I want to have a plan in place and I'm unsure what they will do.

So do you think that taking the HAM off of the sandwich (basically rendering it a grilled cheese) would be allowed? Has anyone tried to modify something to make it vegetarian?

My daughter is an adult on the QSDP and won't want the quiche or quinoa salad but if she gets the child meal won't end up with a cupcake apparently. (or a decent size drink). We REALLY want to eat there, just to see, but I need a plan for what we'll do when we get up there if they won't allow us to remove the ham from the sandwich.

Has anyone been able to successfully do this? I actually did talk to someone at Disney customer service, they called when I emailed about these issues but I did not ask specifically about BOG. Her suggestion was substitution and modifications, but since BOG seems to have different rules, I'm unsure what they will do.
I'll tell you what, as I posted early we were just there this past Friday and my dd ordered that sandwich (with the ham and cheese) and she WAS able to OMIT the bechamel sauce, she also wasn't sure if she liked the type of cheese and the CM showed us how to OMIT the cheese. I would think if you can skip the cheese (which is actually melted) you can skip the ham and leave the cheese, making a nice grilled cheese sandwhich. Keep in mind it is grainy bread that's served "panini" style. My dd didn't like it (she's 14).

I know some of the other posters mentioned you can't MODIFY but we were just there 3 days ago and they were allowing it. Now who's to say what the case may be when you're there. They could change things again. I'd be surprised if they stopped allowing changes as I'm betting during the "test" phase this was probably a major issue.
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Old 02-04-2013, 11:27 AM   #13
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Quote:
Originally Posted by jwfla422 View Post
No worries...YES you can ALTER, we were just there on Friday and dd didn't want the bechamel sauce on her sandwich and the CM showed us how to make a modification when you place your order.

I also wanted my dressing on the side and was able to change that as well. After you order your item there is a modification selection where you can alter that selection (no mustard or sauce on the side, etc). There is a CM at the kiosk who can help you with this option.
very good to know! thank you for posting this!!
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Old 02-04-2013, 11:34 AM   #14
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On December 16th, we were not able to remove the lettuce from the steak and turkey sandwiches. We were at a CM kiosk not the self ordering and she said she can remove the butter/mustard/etc. but not the lettuce as it was not an option. We scraped it off at the table but that took a lot of the seasoned butter/mayo off as well so not the ideal solutiuon. I will try again this Friday to see if they can now remove it.
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Old 02-04-2013, 01:31 PM   #15
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Smile be our guest

can't wait to try it.
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