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Old 01-30-2013, 06:53 PM   #16
sky13
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So after 4 days the hold on my card is still there - trying to stay calm but got a bit more worked up after as my bank's fraud detection called me up earlier (probably because of the failed DLP transactions and the one that did go through)...
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Old 01-31-2013, 03:17 AM   #17
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The hold can stay up to 14 days, so be prapared. Did you contact DLP for a letter to your Bank to release your money?
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Old 01-31-2013, 04:14 PM   #18
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Quote:
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The hold can stay up to 14 days, so be prapared. Did you contact DLP for a letter to your Bank to release your money?
Thanks - had a quick exchange of emails with someone from DLP earlier today and she says she'll get the accounts dept to send a fax to my bank to release the money - hopefully that will sort things out soon-ish!
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Old 02-01-2013, 08:38 AM   #19
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it does, I got my money back I think in 3 days after fax was sent.
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Old 02-01-2013, 05:46 PM   #20
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Just checked and they've released the hold on my card now!! Very very relieved about this! Thanks for all the help and advice too...
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Old 02-02-2013, 02:50 AM   #21
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Great! Really wonderful. And I know that feeling very we'll.
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Old 02-02-2013, 08:28 AM   #22
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Really pleased it's all sorted. Disney were really helpful when I had the same thing but my card company said they didn't accept faxes and it would clear after 7 days - and thankfully it did. They also said there was nothing they could do to make the payment go through - so we gave up and used another card.
Great saving when it eventually works.
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Old 02-02-2013, 09:49 AM   #23
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Quote:
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Really pleased it's all sorted. Disney were really helpful when I had the same thing but my card company said they didn't accept faxes and it would clear after 7 days - and thankfully it did. They also said there was nothing they could do to make the payment go through - so we gave up and used another card.
Great saving when it eventually works.
They lied. My bank told me the same thing at first too. But then I contacted someone in highier position. They just don't want to do extra work.
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Old 02-03-2013, 11:01 AM   #24
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Yes was amazed at how helpful DLP was with this! Though am not entirely sure how much is due to them sending a fax to my bank, or the funds just being released because it was almost a week - but either way at least it's been sorted out now!

Now just need to get Eurostar tickets (when the indirect route goes on sale) and think about other things like maybe BBWWS...
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