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Old 01-29-2013, 06:21 PM   #1
4princes2princess
Earning My Ears
 
Join Date: Jan 2013
Posts: 3

Angry No Dream for us......1/17-1/20

This was our 3rd Disney cruise, first 2 were on the Wonder (once out of PC and once out of San Pedro). It was myself, my 23 year old daughter, 10 year old twins and an 8 year old. Husband had to stay home for health reasons. (cancer follow up with radiation)It took us 1.5 hours and 3 security lines(they kept moving us around) to just get on the boat. Once onboard, I knew to pack the swimsuits, so the kids could wait in line for the Aqua Duck. I was shocked that there is a height minimum of 54". So only two could ride if they were under this height. Fine, but they would not let my daughter wait in line for one of the twins to come back up. SO for her to ride, I would need to be with her (she is 53 inches), or she would have to wait for one of them to return. Wait time was 45 minutes,so total weight time would have been 1.5 hours!! I asked why can't she just wait for one of them to meet her at the top and they said it would not be fair to those who have waited in line, WHAT, she is waiting in line!!

I went to the customer service desk to complain, but they are FIRM on this issue. We also had issues with guests leaving laundry in machines for over 2 hours, broken machines, etc...

Our meals were just OK. I expected more. Waiter said he does not smile because he does not want to be fake, he is not happy. We received below standard service and all nights. He would not let us order off the kids menus if we were an adult. No changes to anything. Just crazy! Assistant server was great however. Always had a game to play with the kids at the table with the crayons.

Very crowded. 4,000 on the boat is just too many. It took 20+ minutes every time I wanted to get my kids in or out of kids club. They would not allow two adults to get the 3 kids to make it faster. It was a nightmare. Kids seemed to have liked it though.Never saw Kids club come into the dining room to get the kids, since we had late dinner. Kids birthday cake came after we were walking out ( I paid $33 for this).

I am most disappointed in the lack of entertainment for the adults and the kids. There was NO show in the dining rooms, NO show for the kids to perform, NO t-shirts or pillowcases for the kids to decorate, movies were all at weird times with many conflicts with dinner or shore excursions.

Almost all of the adult events on the navigator were either music or alcohol related. I don't drink!! So basically we were bored the whole time. My husband is retired military, so this trip was very expensive for us to manage. My kids had to give up, Christmas and birthday gifts as well as a party. We were told by former Disney Magic crew members that they no longer do dinner shows. Bummer cause my kids loved them!

Room steward was great. Even decorated my room with birthday decorations when I had not paid for them and left extra chocolates when my daughter asked for more (extra tip for him!)

There were NO characters in the dining rooms EVER! So we did not buy 1 single picture from the boat (saved money there), but I did buy special coordinating outfits, so we could have a new picture of the kids.

**Bonus from the Dream- My kids got the flu while on the boat. Confirmed 6 hours after we got off the boat.Thanks Disney! This set me back another $100 in copays and meds.

Did anyone else go on the Dream and have the same lack of amenities as we did or poor service?? I just don't know what to do at this point.

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