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Old 01-28-2013, 05:45 PM   #1
You can find some hot dates at Six Flags St. Louis!
Join Date: Jan 2003
Location: Kansas
Posts: 1,070

problems with mousekeeping at AoA

We are here at art of animation resort and had a problem with Mousekeeping. Last night my daughter got sick and so we had quite a few towels that were ummmm....a bit smelly. We had the do not disturb sign on the door until about 10:00 and then I took it off to ensure they would service the room. At noon I noticed the carts were all gone from the hall so I called to make sure they were still coming. I also explained what had happened and requested new linens and asked if they could sanitize the bathrooms since we are trying really hard to not get the rest of us sick! The lady on the phone said it would be no problem.

I made my daughter go outside for an hour so that they could clean the room and when we returned we noticed that the door had been left open - as in the latch was blocking the door from closing. There was nobody in the room and no cleaning cart in the hall. The room had been serviced as there were clean towels and the beds were made. However it was the same linens (we know because there is a stain on onenof the sheets) and the room had not been sanitized since it still smelled liked vomit and not cleaner.

I called housekeeping and told them about the problems. She told me that since nothing was taken from the room that it was not a problem that the door had been left open. My concern was that we were only gone an hour but what if we had gone to a park and not come back till late? It may not be a problem for them but it was to me. She also told.me they were done cleaning for the day - it was around 2:00 by this time so there was nothing that could be done but that they could change the linens tomorrow.

I was not pleased at all with her answers but figured there's nothing I can do about it. Here's hoping things look up tomorrow!
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