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Old 01-26-2013, 09:50 PM   #31
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I was upgraded on my honeymoon from standard view at BC to the concierge floor. I didn't ask for it and discovered the upgrade on check in. When we got to the desk and told them our name, the CM handed us our room keys and told us we were in room 5XXX. I shook my head and said "Wait..isn't that the concierge floor??" She just smiled and told us to have a magical stay!
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Old 01-27-2013, 09:44 AM   #32
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If you ask for an upgrade at the desk, the price you are quoted at the desk typically should be equal to the difference in rack rates between the categories, plus tax.

Example: You are booked in a Standard room, which has a rack rate of $200 per night. You are paying a discounted rate of $175 per night. The rack rate for a BetterThanStandard room is $250 per night. Your reservation is 3 nights long. The cost to upgrade would be 250-200 = $50 per night x 3 nights = Total of $150 + Tax*.

Do not attempt to haggle prices, as the cast members do not have any flexibility with the rates that are charged. No, it doesn't matter that your room was originally booked at a discount. Your discount still applies to the original room you booked (remember, in our example above, you're being quoted Rack - Rack, not Rack - Your rate ... if it had been calculated that way, you would have been quoted $75/night + tax for the upgrade.)

* 13% tax for All Stars, 12.5% for all other resorts (6.5% State Hotel Tax, plus either 6.5 or 6% county sales tax)
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Old 01-27-2013, 10:09 AM   #33
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Last Jan we stayed at the all star, while checking I was chatting with CM about how excited I was to celebrate my bday there and it was hubby and DS's first trip to Disney. Once I got my room assignment it was really far from the main pool and food court and bus. I politely asked if we could get a room any closer. She called a manager and said that she had a birthday girl and they put me in a preferred room right close to everything. It was great but I would have been happy with the room I was originally assigned.
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Old 01-27-2013, 10:23 AM   #34
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I only asked once, and I got it. We had booked a standard room at ASMO, and my son desperately wanted a toy story room. I told her I would have booked it but there were none available with the discount I used. She smiled and said we were lucky because a lady booked a preferred room, and 2 minutes before we got there, she wanted to switch to a standard to have a room by the rest of her family, and didnt know that they booked standard. So she said she actually HAD to switch someone.....and she was very nice about it. I approached it as I didn't really expect it, but thought I would ask, maybe that helped.
On another note, I saw a women yelling at the CM at POR this year because she "requested" a room close to main building and they put her in AB in the back. They told her sorry, they are just requests, they had no other room. As she walked away I heard the CM say that she actually "could" have switched her, and if she had been a little nicer about it, and not demanded, she would have.
So maybe its not the fact that you ask, its the way you ask
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Old 01-27-2013, 10:59 AM   #35
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No matter what anyone says, asking for an upgrade is not rude. It happens every day at hundreds of hotels/motels everywhere.

Some people here inject waaaaay too much into this simple little request.

Rest assured that if you inquire about an upgrade, the activity in the lobby will not come to a screeching halt, background noises suddenly mute, and everyone start staring at you.

If you go into a store and ask if something is on sale, is that rude?

If you make an offer for a car under the dealerships asking price, is that rude?

People that think it's tacky are coming up with far out potential dialogues of what might happen. The resort CM's have experienced this and really, it's not a big deal. Their jaws will not drop and they will not fumble for words while praying they do not offend you.
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Old 01-27-2013, 11:01 AM   #36
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If you don't ask, the answer is always no! It's no skin off the front desk employees' noses to give you an upgrade, so it's not rude to ask.

However, I will say that whether or not an upgrade can be given solely depends on occupancy. Their hands may be tied. If the hotel is at or near capacity, chances are very slim. If it's a slow time of year and you're checking in early, chances are greater.
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Old 01-27-2013, 11:21 AM   #37
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Quote:
Originally Posted by Bob NC View Post

Rest assured that if you inquire about an upgrade, the activity in the lobby will not come to a screeching halt, background noises suddenly mute, and everyone start staring at you.


Haha! Thanks for this!
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Old 01-27-2013, 01:16 PM   #38
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Quote:
Originally Posted by Bob NC View Post
No matter what anyone says, asking for an upgrade is not rude. It happens every day at hundreds of hotels/motels everywhere.

Some people here inject waaaaay too much into this simple little request.

Rest assured that if you inquire about an upgrade, the activity in the lobby will not come to a screeching halt, background noises suddenly mute, and everyone start staring at you.

If you go into a store and ask if something is on sale, is that rude?

If you make an offer for a car under the dealerships asking price, is that rude?

People that think it's tacky are coming up with far out potential dialogues of what might happen. The resort CM's have experienced this and really, it's not a big deal. Their jaws will not drop and they will not fumble for words while praying they do not offend you.


A great common sense answer to a question that is asked all the time.
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Old 01-27-2013, 02:11 PM   #39
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I have actually been in your position when I went to the Hilton in Waikiki Beach for spring break. We were upgraded to an exclusive club level floor at check in for no reason at all I did not ask but I think it happened because my friend & I were both single, young 22 year old females

You should wait until you are handed your room key, then ask if there are any upgrades available by chance. This way you are giving the manager the opportunity to possibly upgrade you first. Then if it does not happen you can ask. If you dont ask you will wonder what could have happened...

Hope you get that upgrade!!
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Old 01-27-2013, 02:30 PM   #40
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As long as you are nice its not tacky at all! I am almost always upgraded and would never pay to have a better view, location act. I never ask, just nice and excited and suggest (from time to time) that it would be great if I had a room near the pool, elevator, etc. I know people say all the time that they never give out upgrades but I/we have found that we usually get a better than expected room. Disney has given us some amazing room upgrades that were not asked for at all! With your mom I would just let them know how much you are looking forward to your trip and excited to be there, etc. As far as the staff goes, they hear it all day long and I don't think it makes them uncomfortable. We can't see the computer so they can respond however they want and not feel bad at all. Be nice and see where it goes. Have a great trip!
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Old 01-27-2013, 05:04 PM   #41
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Hi
DH and I were upgraded for free to a preferred room at CSR. I didn't ask. They just assigned it to us. Also, at Pop, we weren't happy with the beds, too hard and had backaches, so I asked to see if they had any rooms available at POR and how much would it be. The CM made a phone call, and asked if we've ever stayed at AKL. He told us to go back to the room, pack our stuff and he would give us a voucher for a free taxi ride to stay at AKL for no upcharge. We couldn't believe it. We ended up with a Savannah room. We couldn't thank him enough!!!
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Old 01-27-2013, 06:35 PM   #42
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Quote:
Originally Posted by Bob NC
No matter what anyone says, asking for an upgrade is not rude. It happens every day at hundreds of hotels/motels everywhere.

Some people here inject waaaaay too much into this simple little request.

Rest assured that if you inquire about an upgrade, the activity in the lobby will not come to a screeching halt, background noises suddenly mute, and everyone start staring at you.

If you go into a store and ask if something is on sale, is that rude?

If you make an offer for a car under the dealerships asking price, is that rude?

People that think it's tacky are coming up with far out potential dialogues of what might happen. The resort CM's have experienced this and really, it's not a big deal. Their jaws will not drop and they will not fumble for words while praying they do not offend you.
Very well said! I'd also add that the CM won't immediately get icy and purposely search for a room as close to the dumpster as possible because you had the nerve to ask. It has been hinted at in the past that if you do have an upgrade assigned to you, and you ask, before it is bestowed, you'll be zapped back to your original room...out of spite of course. (cue eye roll)

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Old 01-27-2013, 08:24 PM   #43
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I don't think there is anything wrong with asking if there is an upgrade. I wouldn't do it myself, but I don't necessarily think it is bad to do.

Disney throws pixie dust on people all the time for many reasons, though it isn't necessarily a room upgrade, it can still make your trip feel extra special. I would personally let the CM know at check in that it is your mother's birthday, you and your brother are treating her to the trip and she's had a very rough year. If they have extra pixie dust, they might send it her way.
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Old 01-27-2013, 08:48 PM   #44
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Smile

Another thought about "free" upgrades - Disney never does anything by accident. Ever since we received our free upgrade to CL, we are hooked on that level of service and will pay extra for that when we book our next WDW vacation, and the next one, and the next one, etc. See how that works?



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Old 01-27-2013, 10:15 PM   #45
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This is the way I see at Disney, if you ask be prepared to pay the difference.

If you don't ask you might get lucky and get a free upgrade.
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