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Old 01-22-2013, 09:10 PM   #2491
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Originally Posted by dansdad View Post
I'm sorry, you got a misinformed CM. Unless you're staying club level, there's no way to contact the resort directly. Call back and hopefully you get a better CM.
I disagree.

Allears has the numbers to contact BWI front desk. I called the number several times last year trying to tie up loose ends for our Christmas surprise.

BWI/BWV front desk: (407) 939-5100

Found HERE on the resort fact sheets. Scroll all the way to the bottom.
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Old 01-22-2013, 10:36 PM   #2492
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I just wanted to drop by and say that we absolutely LOVED BW!!

We stayed in a Deluxe CL room Dec 18-28. We were in room 3229 (we requested a 3rd floor room for the bigger balcony). The room was lovely, and that view... amazing!

The Inkeepers Lounge staff was wonderful and really treated us like family.

We were originally booked for this October at WL, but after our wonderful stay we decided to switch our reservation to be back at BW. Planning on requesting the same room again.

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Old 01-22-2013, 10:46 PM   #2493
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Quote:
Originally Posted by kwitcherkicken99 View Post
I disagree.

Allears has the numbers to contact BWI front desk. I called the number several times last year trying to tie up loose ends for our Christmas surprise.

BWI/BWV front desk: (407) 939-5100

Found HERE on the resort fact sheets. Scroll all the way to the bottom.
Sorry, but now I have to disagree.

All of those numbers listed actually ring a call center. The CM answering the phone knows what resort front desk you were trying to reach by the number you come in on and will answer like they are at the front desk.

Unless they have made some changes in the past 2 years, that is how it is. My SIL worked at a call center in Tampa until the end of 2010 and what number a call came in on would determine how she answered the phone.

They did have the ability to transfer a call to the actual front desk, but that happened very rarely. They hounded them to resolve whatever issue it was there at the call center.
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Old 01-23-2013, 04:46 AM   #2494
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Originally Posted by PolyAddict View Post
Thanks for the great thread...

Just upgraded DH and I to the BWI SV for our 24th Anniversary trip April 21-26.

I requested a balcony. Any other suggestions for a room?
You're welcome. I've never stayed STD View so I can't make a good suggestion, but do make sure your anniversary is noted in your reservation so you get those nifty buttons.

Quote:
Originally Posted by gogo View Post
We are just back today from a very enjoyable stay at the BWI. I have a question to ask the BWI experts. I want to post a review or a small TR on the resorts thread later but I was hoping someone could answer this question.

We were given a room on the 4th floor, standard CL at the very end of the hallway (last room) by one of the stairwells. There was a very annoying noise coming from below our room just past the fence at the edge of the resort. I could not see what the noise was from due to the heavy trees and tall, solid fence. It sounded like a couple of things for instance a diesel truck running, a generator , construction or maybe just air conditioning units.

This location is the section of rooms and garden suites located in the corner past the courtyard pool. I walked around the grounds below our room and the noise was really irritating (at least to me it was). Others may not mind but if I'm sitting on my balcony with a cup of coffee or a glass of wine or talking on my cel phone this was a definite distraction.

We asked to be moved after spending one day/night in this room. In the morning of our move I could actually hear the noise with the balcony door closed around 6:00 a.m.

I am curious because I really like the BWI, this was our second stay, and if I book again I would want to avoid this section. I was wondering if this is a temporary noise???
We had a similar noise issue in our room 4261 right outside the Innkeeper's Club door that overlooks the BW with the extra large balcony. This is right below a window that opens and above the Flying Fish sign:



I don't think it's the same issue you had, but I can empathize with what you experienced.



Quote:
Originally Posted by artemis908 View Post
I called Disney to add a request to my reservation for an Epcot view and was told I should call the resort directly within 5 days of leaving to make the request directly. Has anyone ever done this before?
Quote:
Originally Posted by dansdad View Post
I'm sorry, you got a misinformed CM. Unless you're staying club level, there's no way to contact the resort directly. Call back and hopefully you get a better CM.
Yes, call back the WDTC, artemis908 - that's the best and only (non club level/IPO) way to place a request into your reservation.

Quote:
Originally Posted by debrapagliasotti View Post
I just wanted to drop by and say that we absolutely LOVED BW!!

We stayed in a Deluxe CL room Dec 18-28. We were in room 3229 (we requested a 3rd floor room for the bigger balcony). The room was lovely, and that view... amazing!

The Inkeepers Lounge staff was wonderful and really treated us like family.

We were originally booked for this October at WL, but after our wonderful stay we decided to switch our reservation to be back at BW. Planning on requesting the same room again.

Thanks for letting us know - sounds like you had a great time

Quote:
Originally Posted by dansdad View Post
Sorry, but now I have to disagree.

All of those numbers listed actually ring a call center. The CM answering the phone knows what resort front desk you were trying to reach by the number you come in on and will answer like they are at the front desk.

Unless they have made some changes in the past 2 years, that is how it is. My SIL worked at a call center in Tampa until the end of 2010 and what number a call came in on would determine how she answered the phone.

They did have the ability to transfer a call to the actual front desk, but that happened very rarely. They hounded them to resolve whatever issue it was there at the call center.
This is still true and I agree with you that the quickest and most effective way to resolve an onsite problem is to walk down to the lobby and ask for a manager or resolve the problem with CL staff when staying CL. When you call CL when onsite, you are actually reaching CL staff and not a call center.
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Old 01-23-2013, 07:15 AM   #2495
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thanks WDWKOOK

I have a question...on the 1st page there is a map showing the views for the villas...are there any like that for the INN side?

I also wanted to note that i may upgrade to water view using Bounceback when i visit in February.
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Old 01-23-2013, 03:29 PM   #2496
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Quote:
Originally Posted by PolyAddict View Post
I have a question...on the 1st page there is a map showing the views for the villas...are there any like that for the INN side?

I also wanted to note that i may upgrade to water view using Bounceback when i visit in February.

On this map by Granny, I believe, (someone please correct me if I'm wrong) the BWI STD rooms face the port cochere, the gardens/pools, the parking lot and the road. The Water View rooms face the BW/Crescent Lake.

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Old 01-23-2013, 07:02 PM   #2497
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Ups Shipping to Bwi

Has anyone had any trouble shipping(ups,fedX) anything to the hotel ? My family and i will be down at the boardwalk on may 5 and i was planning on shipping some food and snacks down a few days before thanks
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Old 01-23-2013, 08:22 PM   #2498
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Originally Posted by Horshampa View Post
Has anyone had any trouble shipping(ups,fedX) anything to the hotel ? My family and i will be down at the boardwalk on may 5 and i was planning on shipping some food and snacks down a few days before thanks
I've done it for the last few years with no problem at all. Please be prepared to pay a $5 handling fee for the hotel to accept your package. At least that is what I've been paying each time I ship a UPS package to the hotel. It is possible that if you use another shipping method, you might be able to avoid the fee.

Make sure that included in the address label to the hotel that you add the name on your reservation and the arrival date.
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Old 01-23-2013, 08:33 PM   #2499
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Quote:
Originally Posted by pinksand View Post
How is the wireless internet? I've heard mixed things. I don't much care about my view, but we will need a room with good wireless - DH may have to work from the hotel room a bit, unfortunately. Are some spots in the hotel better than others?
We were there the second week of January in a deluxe CL room. Three computers for three of us and we all had pretty good internet access. Every once in a while it would go out. But, all in all, we were quite satisfied.
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Old 01-24-2013, 07:50 AM   #2500
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Thinking about adding a few additional nights in a deluxe club level room. Are all of them lake view? Can you see the fireworks at night and how far from the room is the lounge. My girls 9 and 13 love to go back and forth to get snacks etc. Thanks!
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Old 01-24-2013, 08:05 AM   #2501
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Originally Posted by vbarry
Thinking about adding a few additional nights in a deluxe club level room. Are all of them lake view? Can you see the fireworks at night and how far from the room is the lounge. My girls 9 and 13 love to go back and forth to get snacks etc. Thanks!
Yes they are fabulous and are boardwalk view. 5 on the 4 the floor and 5 on the 3 rd so you may not be close to the lounge. We were in rm 4257 and it was perfect.
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Old 01-24-2013, 10:26 AM   #2502
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Quote:
Originally Posted by vbarry View Post
Thinking about adding a few additional nights in a deluxe club level room. Are all of them lake view? Can you see the fireworks at night and how far from the room is the lounge. My girls 9 and 13 love to go back and forth to get snacks etc. Thanks!
For a view of Illuminations, you'd have to be booked in a STD CL room (or STD room) and request an Epcot/Illuminations view. The Epcot view rooms face the garden and quiet pool area and are on the opposite side of the Inn from the BW/Crescent Lake view rooms. You can also see Illuminations from the CL lounge balcony.
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Old 01-24-2013, 11:31 AM   #2503
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Quote:
Originally Posted by HARASW

I've done it for the last few years with no problem at all. Please be prepared to pay a $5 handling fee for the hotel to accept your package. At least that is what I've been paying each time I ship a UPS package to the hotel. It is possible that if you use another shipping method, you might be able to avoid the fee.

Make sure that included in the address label to the hotel that you add the name on your reservation and the arrival date.
I think it depends on the size or weight of the package. We paid $10 in the fall for a package of coconut water we ordered from Amazon.
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Old 01-24-2013, 08:41 PM   #2504
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Quote:
Originally Posted by monorailmom
We just booked our BWV trip for August...9 nights!! So excited!!! We are in a standard view 2br, wondering what to request. My DH would like to be close to places he can refill his mug, so I'm thinking about asking to be close to the lobby? Does that make sense? Any other suggestions?
We just got back from our first stay at bwv and we LOVED it. We're already planning our next trip.
We stayed by the quiet pool 1 st floor. You can cut through the pool and get right to the boardwalk where the coffee stand is. It's so nice sitting on the boardwalk in the morning with a cup of coffee.
I loved the 1 st floor. There are exit doors at the end of the halls that leads right to the pool, which is steps from the boardwalk. Plus it was only a few steps to the HS walkway.
Enjoy..
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Old 01-24-2013, 08:51 PM   #2505
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Any thoughts on how far in advance I need to book a 2br suite at the villas for 1/1/14 stay for 7 night?
We went this year but had to do a split stay b/c the bwv wasn't available the whole week and I DO NOT want to switch hotels again. With a family of 5, packing and unpacking was to much.
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