Originally Posted by bytheblood
I am sorry that your children were disappointed, but overall, I think this is a petty complaint and I imagine Disney Guest Services will be as well. Yes, they generally sign first, but for whatever reason, Mickey didn't want to. Kids (all kids) cannot always have it their way. This is when a parent needs to instruct your child to do something else and your child is supposed to obey.
I would imagine that your email to Disney will result in a canned response..... sorry about your horrible experience, we have passed your email along to the right people and we appreciate the feedback. I bet the person reading it will see it as another one of those "entitlement" emails and file it in the recycle bin.
No, actually they won't. This type of thing will be passed along to the Character trainers. The Characters do have a very specific way they are supposed to do things ... it's been developed and tested ad nauseum. Could have been a miscommunication, could have been a bored (or new or nervous) character. But it won't be ignored and it won't be tossed.