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Old 01-22-2013, 05:01 PM   #31
Golf4283
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No one is saying you're a bad parent. We are just trying to explain different opinions on the subject.

Maybe your 2 year old was just on the brink of a meltdown and this tipped him over the edge and in any other situation he/she would have taken it with a grain of salt and moved on. We just don't know. We can only go by what we read and give our opinions.

My and many others opinion is that it wasn't wrong of the cast member to offer the photo first and autograph second. Would it have been nice if they accomadated you? yes. Do they have to? no probably not.
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Old 01-22-2013, 05:05 PM   #32
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Well I disagree with most posters. I think it is pretty pathetic that when a 2 year old was crying saying, "please sign my book" Mickey didn't just sign it!!
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Old 01-22-2013, 05:16 PM   #33
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Quote:
Originally Posted by meuseman View Post
I'm sorry. Maybe I'm a bad parent as all of you are making me out to be.

My two year old son took his autograph book to Mickey, just like he has done dozens of times, including at Epcot the previous day and at Magic Kingdom the day before. The handler asked everyone to have their books out for signatures. Mickey took the book, and when my son asked for his autograph, Mickey shook his head no and put the book behind his back.

That will make a 2 year old cry. I intervened within 10 seconds, but the damage was done.

All that needed to happen was a signature, just like every other character interaction. However, at that point, after I asked Mickey to sign his book, the handler said, Mickey only signs after pictures. By that time, my son is sobbing, asking for a signature. A picture is worthless.

I didn't set these expectations. They were set by the hundreds of character interactions that my kids experienced before this one. My kids don't cry when King Louie can't sign their book. They don't cry when the characters stop at a table next to us at Chef Mickey's then leave for the dancing. They get that. This was different. Maybe I did a bad job of explaining. Maybe it was something you had to experience. But it was jarring enough for me to post because it was so out of the ordinary and affected my trip.
I would have been frustrated too. Apparently some of the other DISers have forgotten what it was like to have a two year old. It's hard to reason with a little one in a situation like that! Maybe it was a new Mickey or something!? Regardless, I think your feelings are totally justified. No need for flaming...
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Old 01-22-2013, 05:16 PM   #34
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After hundreds and hundreds of character meets with our now 16 and 13 year olds, I never realized there was a certain order to the pic and signature. Flexibility is an important thing, especially with small children.

I think maybe you are making a little too much out of this. Two year olds will cry at the drop of a hat. The way we react to them makes all the difference. I guess I would have just let the 5 year old have the picture made and then got the books signed. If the two year old wanted to have a photo taken then, let him. If not, no biggie. You had pics taken with Mickey at other locations.

This is really one of those small things that should just be let go. If you let this thing really bug you, well, I just hope everything else goes perfectly.
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Old 01-22-2013, 05:18 PM   #35
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Quote:
Originally Posted by DisneyGal24 View Post
I would have been frustrated too. Apparently some of the other DISers have forgotten what it was like to have a two year old. It's hard to reason with a little one in a situation like that! Maybe it was a new Mickey or something!? Regardless, I think your feelings are totally justified. No need for flaming...
I haven't forgotten, and I know you can't reason with them
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Old 01-22-2013, 05:18 PM   #36
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Originally Posted by Golf4283 View Post
so you're mad because Mickey wanted to take pictures and then sign the books? seriously? I'm sorry but that seems really picky to me. Was the Mickey acting inappropriately?

I really don't want to sound harsh or mean and I'm sorry if I do but it just seems as though you could just tell your kids to smile first and they would listen.
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Old 01-22-2013, 05:25 PM   #37
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Originally Posted by Sparkly View Post
Are you kidding me? If a server brought out my dessert first, I would be delighted! Of course, I then wouldn't want my main meal, but I would consider it to be awesome.
LOL That's what I was thinking, too
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Old 01-22-2013, 05:27 PM   #38
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Originally Posted by meuseman View Post
I just wanted to share this experience with you all. I'll send an e-mail to guest satisfaction, but I was pretty shocked when it happened.

I have a DD(5) and a DS(2) who are both experienced Disney Fans. Both have grown up, this part made me laugh - they are 5 and 2 and you are talking about them growing up with a Disney knowledge..... they are 2 and 5. Far from grown up. knowing from before they could talk, how Disney character interactions work. They ask the character for an autograph, wait patiently while the character signs, the character will hand the book back to the kid, who hands it back to the parent and when the books are in parent's hands you turn and smile for picture. With the exception of those characters that cannot sign, this is always the routine. Sometime there is banter, and kisses and hugs, but without fail, it's autographs then picture.

On Friday, we went to AK for rope drop and were second in line for Mickey when Camp Minnie Mickey opened. Mickey took the books, then refused to sign them until pictures were taken. My son started crying, saying "Please sign book, please sign book" but Mickey would not sign. My kids wouldn't turn around, because they know they need to give their books back to us. At one point, Mickey put the books behind his back, causing my son to cry more.

The cast member handler kept saying "Mickey takes pictures and then signs!" but that has never been my experience.

Finally, I picked up my son, took my daughters hand, DW asked Mickey for the books which were without signatures and we got no pictures.

Has anyone else experienced something like this? The event left a very sour taste for the rest of the day.
I am sorry that your children were disappointed, but overall, I think this is a petty complaint and I imagine Disney Guest Services will be as well. Yes, they generally sign first, but for whatever reason, Mickey didn't want to. Kids (all kids) cannot always have it their way. This is when a parent needs to instruct your child to do something else and your child is supposed to obey.

I would imagine that your email to Disney will result in a canned response..... sorry about your horrible experience, we have passed your email along to the right people and we appreciate the feedback. I bet the person reading it will see it as another one of those "entitlement" emails and file it in the recycle bin.


And for those doing the asking - yes, I have had a 2-year-old and I do recall what it was like. She was obedient and did as her daddy and I instructed. She is 15 and still does today. It is called teaching your child respect and that their are rules.

Last edited by bytheblood; 01-22-2013 at 05:34 PM.
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Old 01-22-2013, 05:28 PM   #39
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Well I disagree with most posters. I think it is pretty pathetic that when a 2 year old was crying saying, "please sign my book" Mickey didn't just sign it!!
Have you ever worn a costume like that? I have, and you can barely see out of it let alone hear well. My handler hand to lean over & speak loudly directly into my ear sometimes because I couldn't tell what was going on.
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Old 01-22-2013, 05:35 PM   #40
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Sorry it threw your kids and they got upset but, frankly, I would never tell my kids it will always be autographs then pictures. That could change and did with this Mickey.
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Old 01-22-2013, 05:38 PM   #41
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Originally Posted by meuseman View Post
I understand the need to teach children to adapt to changing environments. But this is something that I have never experienced.

What if you were at dinner and the server brought out dessert first? Would you say "Oh well, guess they are changing it up today. What's the big deal, you will still get all of your food, right?" I doubt it.

If Mickey wanted to take pictures first, he should not have have taken the books and the pen, put them behind his back and tried to turn the kids around. I told my son that Mickey wanted pictures first. I told him that Mickey would sign his book after pictures. But he's 2 and Mickey is holding his book and his pen and refusing to sign his book. It has never happened before, and didn't happen again on the trip.

I am sorry Sir, your really making a mountian out of a mole hill. The order really doesn't matter.............you were told this my the handler.

I am sorry your son was upset., but I only see the charater trying to take a picture (maybe with the books out of site) and then would have signed the books.

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Old 01-22-2013, 05:39 PM   #42
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I feel for you, but I'm also in the camp of "teach your kids to be flexible". Perhaps in the future, a better way to teach kids how to handle meets will be "character will take a picture and sign your book. Listen to what character's friend asks you to do first.

I had a terrible interaction with Chip, Donald, and Mickey as a child. I was wearing a Daisy hat with a squeaker bill, and Donald got all excited. Well Chip decided it would be fun to take it and play keep away from Donald with Mickey. I tried to get it back, but I was too short. I burst out into tears (I was 3).

I know NOW it was just fun and games, but at
The time I didn't think I would ever get my hat back
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Old 01-22-2013, 05:45 PM   #43
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Sorry I just don't see this as a major complaint worth the time to write here or to Disney. I have a 3 and 4 year old. My son has developmental delays and speech delays. Routine is very important to him but when something happens outside of our control, we use it as teachable moment that he needs to adapt to situations instead of forcing others to adapt to him and his disabilities.
I also didn't realize that there was a specific routine. We don't do autographs yet but I watched Woody and Jessie at MK and Woody signed the book and then put it in his holster, posed for the pictures and then gave the book back to the kid.
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Old 01-22-2013, 05:47 PM   #44
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Originally Posted by dkhillerud View Post
Well I disagree with most posters. I think it is pretty pathetic that when a 2 year old was crying saying, "please sign my book" Mickey didn't just sign it!!
Unfortunately, Mickey doesn't have the best of hearing, if you get my drift, and may not have heard (or seen) the child asking. I agree that the Character Greeter is there for that reason -- to help the character interactions run smoothly. And it's not normal for the photo to be first and signing last. But it's also possible that Mickey may have been more playful that day, and found that taking photos first and signing afterwards gave him more time to play with kids. Or the character and the attendant simply could have gotten mixed up. It's possible if they were new.

To the OP -- if you have a mind to, please drop a quick e-mail to Disney to tell them about this. The characters do have a very specific "show flow" that they're supposed to follow, and what you described isn't it. While I'm sure most kids just go with the flow and do what the attendant or the Character tell them, your kids got confused and upset and it ruined their interaction. I'm sure that was not the Character's intent. Honestly ... they probably spent the next few minutes trying to figure out what THEY did wrong.

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Old 01-22-2013, 05:50 PM   #45
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You're both wrong. Mickey could have easily signed and then taken the picture, just as easily as you could have intervened and told your kids its ok that they are taking the picture first, rather than walking away with neither. Not every character interaction is going to be the same - something you all need to learn, and that Mickey Mouse should learn too.
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