Disney Information Station Logo

Go Back   The DIS Discussion Forums - DISboards.com > Disney Trip Planning Forums > disABILITIES!
Find Hotel Specials & DIScounts
 
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read





Reply
 
Thread Tools Rate Thread Display Modes
Old 01-21-2013, 06:43 PM   #16
amagical
Earning My Ears
 
Join Date: Aug 2010
Location: Brentwood, TN
Posts: 5

Sorry for the delay in my response I have been traveling for work. We booked 7 months in advance. The day after booking the trip as a whole I made arrangements for an ASL interperter. I was told once we boarded we would meet them. I expressed concern with the kids club and so on and was assured by land based cast members it would be fine. It was not until we met our interperters that we found out disney policy is that they are NOT allowed in the the kids clubs and are really only on board to sign for the shows that happen in the theater. Not even the shows on the decks!! Now this was something I had asked about at least 100 hundred times and had names and dates of people I had spoken with. The TTY equipment placed in the room was placed in with packing tape and not correct so every time we opened the door it fell off and we were told it was correct.
amagical is offline   Reply With Quote
Old 01-22-2013, 05:14 AM   #17
bookwormde
Heading out now, another adventure
Have a good time, WDW is a magical place
 
bookwormde's Avatar
 
Join Date: Mar 2008
Posts: 5,557

Wow, someone in the cruise division needs some retraining!

Keep persuing it.
__________________
bookwormde is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 01-22-2013, 08:29 AM   #18
lanejudy
Moderator
 
Join Date: Oct 2011
Posts: 5,088
DISboards Moderator

Quote:
Originally Posted by amagical View Post
Sorry for the delay in my response I have been traveling for work. We booked 7 months in advance. The day after booking the trip as a whole I made arrangements for an ASL interperter. I was told once we boarded we would meet them. I expressed concern with the kids club and so on and was assured by land based cast members it would be fine. It was not until we met our interperters that we found out disney policy is that they are NOT allowed in the the kids clubs and are really only on board to sign for the shows that happen in the theater. Not even the shows on the decks!! Now this was something I had asked about at least 100 hundred times and had names and dates of people I had spoken with. The TTY equipment placed in the room was placed in with packing tape and not correct so every time we opened the door it fell off and we were told it was correct.
Wow! I know this doesn't help, really, but might offer some clarity into the situation. DCL has undergone a MAJOR overhaul of the kids programming during the past year. Previously, adults were allowed into the kids clubs - be that a parent with a timid child, a support person for a special needs child, or an older special needs child who cognitively fit better in the younger setting. Due to an unfortunate incident about a year ago, DCL has gone through a series of adjustments in the rules regarding who can access the kids clubs though they have remained very solid on the current policy that no adult who is not a CM will be allowed in during "secure programming." Now - I had always been under the impression that DCL had at least a few kids club CMs who know sign language (and other languages - Spanish, French, etc.); maybe they don't have someone currently on staff, maybe not currently assigned to the Fantasy, or maybe the only ASL they offer is contracted through outside vendors. I definitely agree that this is an area DCL could address to make the kids club accessible to a deaf child.

Unfortunately as many of us know, the call-center staff who answer the phones are not always very knowledgeable about real life at either the parks or DCL. They likely have never set foot on a DCL ship and do frequently give mis-information. That is an area that both WDW and DCL should address, because it's simply ridiculous that those of us in-the-know will know to call back and get a different person on the phone to get a different answer, but regardless of what answer is given on the phone it may not carry over to the actual experience while on vacation (resort, parks, DCL or otherwise).

I would approach it with DCL from the standpoint that a reasonable accommodation was requested AND PROMISED for the kids club, and since they did not provide that accommodation the disabled child was essentially excluded from actively participating, so how do they propose correcting this situation so another guest is not similarly excluded?
lanejudy is offline   Reply With Quote
Old 01-22-2013, 11:16 AM   #19
a1tinkfans
Spreading Some Pixie Dust Today!
 
a1tinkfans's Avatar
 
Join Date: Aug 2006
Posts: 8,933

Unhappy

Im sorry to hear about your recent experience. I truly hope that Disney will address your concerns and insure that it will be corrected (post trip) to your satisfaction.
As an aside, I feel that one "incident" that perhaps prompted the no adult in the kids club ??? is just another example of No common sense and overboard (no pun intended) decision without clearly thinking it thru.
IF disney knew an interp was needed for this or any child, that person should have been cleared Before the trip even left port, seriously its a FAIL on Disneys part to not have preplanned (and accommodated) KNOWING that the OP spoke to them and did what she could do on her end to notify them.
If disney had told her ahead of time that she would not be using the club etc etc, she may not have taken that cruise at All.....
what a shame...her child lost out on everything IMHO, the club/shows etc. etc..
Id be prepared ,,,because I think you will be contacted...
Best of Luck!!
__________________
Where Dreams Come True
a1tinkfans is offline   Reply With Quote
Old 01-22-2013, 11:54 AM   #20
lanejudy
Moderator
 
Join Date: Oct 2011
Posts: 5,088
DISboards Moderator

Quote:
Originally Posted by a1tinkfans View Post
As an aside, I feel that one "incident" that perhaps prompted the no adult in the kids club ??? is just another example of No common sense and overboard (no pun intended) decision without clearly thinking it thru.
I honestly don't know if there had been additional earlier, but lesser known, incidents. However, there was 1 incident that seemed to "break the camel's back" so to speak, as the new rules came into effect shortly after this incident became public. A young girl was allegedly stalked by an adult on the cruise in a position of "counselor" with a special needs organization. The new rule is assumed to be driven by DCL's legal team to to protect themselves from litigation. It's really not that much different than most schools today - as a parent if I wish to volunteer in my child's classroom or chaperone field trips, then I am required to undergo a background check.

I agree that there should have been a way for DCL to assign a CM who knows ASL to be on duty in the club during OP's cruise. Or at a minimum clear communication that no such service could/would be provided - therefore allowing OP to make an informed decision about her family's vacation.
lanejudy is offline   Reply With Quote
Old 01-22-2013, 01:29 PM   #21
Mom2six
DIS Veteran
 
Join Date: Feb 2011
Location: North Carolina
Posts: 1,025

I think this is a clear example of not having equal access for a disabled person. If they aren't going to provide this service in the kids club, they really need to have a provision for you to provide that for your child. By not allowing you to accompany your son, and not having an interpretor, it seems that they have an area of discrimination here - especially considering that you let them know ahead of time that your son would be onboard and would want to use the kid clubs. I would continue to pursue this. DCL needs to come up with a solution that does not discriminate against disabled children.
Mom2six is offline   Reply With Quote
Old 01-22-2013, 01:47 PM   #22
Talking Hands
|,,|/ DEAF DISNEY LOVER
Mom to 2 beautiful young ladies
SIGNS TO OLDIES ON THE RADIO
 
Talking Hands's Avatar
 
Join Date: Mar 2002
Location: Pooh's Thoughtful Place AKA SE Fla
Posts: 10,159

I agree this is discrimination. Without language access a deaf child cannot access the kids program. I would definitely pursue it with DCL to the point of filing an ADA compliant against them. I am sure that there are interpreters that are background checked so they can sun in the schools so why isn't DCL requesting this. Can you tell me who the interpreters were? I most likely know them through FRID and RID

Sent from my iPhone using DISBoards
__________________

Talking Hands
|,,|/ DEAF Disney Lover
Talking Hands is offline   Reply With Quote
Old 01-22-2013, 02:04 PM   #23
disney david
DIS Veteran
 
disney david's Avatar
 
Join Date: Apr 2010
Location: Hartsdale, ny
Posts: 3,512

Quote:
Originally Posted by Talking Hands View Post
I agree this is discrimination. Without language access a deaf child cannot access the kids program. I would definitely pursue it with DCL to the point of filing an ADA compliant against them. I am sure that there are interpreters that are background checked so they can sun in the schools so why isn't DCL requesting this. Can you tell me who the interpreters were? I most likely know them through FRID and RID

Sent from my iPhone using DISBoards
after more research found as long as the ship in port or in us international waters they have to comply with the ada but not sure how much they will be of help because you have to prove the agent said they can go into the kids club which dose not sound like they did. and disney can prove it a safety risk and the ada would have to prove it not which might be hard to do since they already had an incident so disney would have no problem proving that it is a safety issue. I would contact disney cruise line and disney company the more people know the faster your get a reply since they got a new president i am sure he would not be to happy no one has gotten back to you he dose not want to look bad. the call center staff need to be trained more on telling you what can and what can't because if they told you before they couldn't go in the kids club you could of made a dession then instead of waiting to get on the ship and thinking everything would be fine.
__________________
www.mentalhealth.va.gov/suicide_prevention

Bring back Walter on the podcast we miss him
CHIP AND DALE ARE A LIST CHARACTERS!!!!!!!!!!!!!

Last edited by disney david; 01-22-2013 at 04:07 PM.
disney david is offline   Reply With Quote
Old 01-22-2013, 07:11 PM   #24
Disneylvr
Mommy of Madelyn, Ebay Addict and Happy Scrapbooker
No longer addicted to the Creek
We could watch Wishes every night
 
Disneylvr's Avatar
 
Join Date: Aug 1999
Location: St. Louis, Missouri
Posts: 3,171

Quote:
Originally Posted by Cassandy
If the cruise is over, it's a little late to advocate for your son. What are you trying to accomplish with guest services? By which I mean, what would be a good resolution that you would be happy with?

Also, why would you say, "needless to say the cruise didn't go so well for him". Why is that 'needless to say' when Disney tends to be super-accommodating? Did you foresee problems that you didn't address ahead of time? What were the issues? How would a picture help capture those issues?

I guess the question is.... what do you actually want, and what in the world happened?
It's never too late to advocate for your child! Perhaps this parent would like to see changes made for any future cruises they may take with their child and for other children with similar needs who would like to use Disney Cruise line. I applaud you OO and Disney David! It is determined parents like you that have taught me to advocate for the rights of my own special needs child and others following in the same foot steps. Thank you!
__________________
20+ Disney Trips Since 1985 - All Star Movies, All Star Music, Animal Kingdom Lodge, Caribbean Beach, Contemporary, Polynesian, Port Orleans French Quarter, Port Orleans Riverside and Wilderness Lodge


Last edited by Disneylvr; 01-22-2013 at 07:28 PM.
Disneylvr is offline   Reply With Quote
Old 01-22-2013, 07:23 PM   #25
disney david
DIS Veteran
 
disney david's Avatar
 
Join Date: Apr 2010
Location: Hartsdale, ny
Posts: 3,512

Quote:
Originally Posted by Disneylvr

It's never too late to advocate for your child! Perhaps this parent would like to see changes made for any future cruises they may take with their child and for other children with similar needs who would like to use Disney Cruise line. I applaud you Disney David! It is determined parents like you that have taught me to advocate for the rights of my own special needs child and others following in the same foot steps. Thank you!
Yes it never to late because if all that changes with the op complaining that the call center get trained better that be at least one step because this sadly is to the first time a Disney call center rep told the wrong info. I think they need a special number just for kids club because this as I said is not the first time a cm told them wrong info regarding special needs kid and kids center. With it own number may be that would cut down in miss information and make it better for the guest.


Op please write a letter via mail to and to more then one person it my sound stupid and a waste but the more people at Disney reads it the quicker they get back to you. I had a problem at Disney world with the poly wrote one letter after a couple weeks hearing nothing decide to resend it but this time sent it to as many people I could get a address to little over week later i got a phone call telling me they revived it and are having meetings about what happened and wanted more info. After a couple more phone calls the problem was final resolved to my satisfaction.
__________________
www.mentalhealth.va.gov/suicide_prevention

Bring back Walter on the podcast we miss him
CHIP AND DALE ARE A LIST CHARACTERS!!!!!!!!!!!!!
disney david is offline   Reply With Quote
Old 01-24-2013, 08:08 PM   #26
bearloch
DIS Veteran
 
bearloch's Avatar
 
Join Date: Jul 2003
Location: Fl
Posts: 814

I think part of the changes for no adults in club may be because all schools and youth organizations in fl now have to have a criminal screening/ background check for all parents and any adults who do anything at all with kids!! there would be no way to do that for a cruise BUT they should have this for any staff who is assisting the kids at anytime on board and actually in the theme parks too!! I have never been on a cruise so I cant speak for that but im sorry this happened!! I hope something positive can come out of it so that other kids dont have the same issues!!
__________________
bearloch mad mickey mouse fan!!!!!
WDW 1984

WDW1986
Disneyland 1998
Disneyland 1999
WDW 2003
BAck First time @ Fort 12 /2007

Moved closer to Mickey June 2011:dance
CSR June 2012
bearloch is offline   Reply With Quote
Old 02-03-2013, 04:48 PM   #27
amagical
Earning My Ears
 
Join Date: Aug 2010
Location: Brentwood, TN
Posts: 5

I will keep writing and advocating! To me this is like not allowing a child in a wheelchair into the kids club with their wheelchair! Teddy needs his interperter in order to be a part of the kids club! I have a call scheduled with Karl at the end of the week. When I was asked what I wanted I simply said I wanted a promise that when I booked my next cruise for March that this would not happen and I was told they could not guarantee me that so now we press on and up the ladder!

Courtney
amagical is offline   Reply With Quote
Old 02-04-2013, 06:11 AM   #28
Schmeck
Funny thing is now my 17 year old naps almost every day and so do I!

 
Join Date: Aug 1999
Location: Massachusetts Strong!
Posts: 8,492

Quote:
Originally Posted by amagical View Post
I will keep writing and advocating! To me this is like not allowing a child in a wheelchair into the kids club with their wheelchair! Teddy needs his interperter in order to be a part of the kids club! I have a call scheduled with Karl at the end of the week. When I was asked what I wanted I simply said I wanted a promise that when I booked my next cruise for March that this would not happen and I was told they could not guarantee me that so now we press on and up the ladder!

Courtney
A wheelchair is an inanimate object, while an 'interpreter' is a human being, and is required to follow all state and federal mandates. You may have to have your interpreter cleared by the state first.
__________________
July '13 - CBR Aug '14 - PC
Mar '13 - PC Aug '12 - PC (Best Trip Ever!)
Aug '10 - PC June '08 - ASMo (school trip)
Aug '05 - BC Aug '04 - PC, AKL
Oct '02 - AKL, POR May '99 - CBR
May '96 - CBR Dec '80 - offsite
Schmeck is offline   Reply With Quote
Old 02-04-2013, 10:41 AM   #29
Talking Hands
|,,|/ DEAF DISNEY LOVER
Mom to 2 beautiful young ladies
SIGNS TO OLDIES ON THE RADIO
 
Talking Hands's Avatar
 
Join Date: Mar 2002
Location: Pooh's Thoughtful Place AKA SE Fla
Posts: 10,159

Quote:
Originally Posted by Schmeck View Post
A wheelchair is an inanimate object, while an 'interpreter' is a human being, and is required to follow all state and federal mandates. You may have to have your interpreter cleared by the state first.
As I have stated before, I am quite sure that there are interpreters available that have been cleared to work with children because interpreting agencies do sent interpreters into the school systems to interpret on a regular basis when there are insufficient interpreters hired by the system. When I did my internship in an elementary school I had to have one and the internship was expedited because I already had one as a sub in the system. It also was acceptable to my church when I was needed to interpret for a deaf child in the kids ministry.
What is needed is a change in policy by DCL allowing the interpreter to accompany the deaf child to the kids activities. The current policy allow no one to accompany a child whatever their issue.
__________________

Talking Hands
|,,|/ DEAF Disney Lover
Talking Hands is offline   Reply With Quote
Old 02-04-2013, 03:41 PM   #30
cmwade77
DIS Veteran
 
Join Date: Jun 2005
Posts: 3,878

Quote:
Originally Posted by Talking Hands View Post
I agree this is discrimination. Without language access a deaf child cannot access the kids program. I would definitely pursue it with DCL to the point of filing an ADA compliant against them. I am sure that there are interpreters that are background checked so they can sun in the schools so why isn't DCL requesting this. Can you tell me who the interpreters were? I most likely know them through FRID and RID

Sent from my iPhone using DISBoards
The problem with filing an ADA complaint is that since they are a foreign ship, they are not subject to many of the ADA laws. The port and getting on and off the ship is subject to the ADA laws, but once on the ship, they are not. There are indeed some other ADA laws they must meet because they leave from an American port (i.e. they must allow service animals, wheelchairs, ECVs, etc.), but my understanding is accommodations like ASL are not required.

In my experience, Disney does a pretty good job of accommodating people, I am not sure why they wouldn't have had some interpreter in the kid's club.

A possible solution would be to bring along another kid that's the same age that knows sign language next time and request that Disney allows them to travel for free since they won't provide these services.

Quote:
Originally Posted by bearloch View Post
I think part of the changes for no adults in club may be because all schools and youth organizations in fl now have to have a criminal screening/ background check for all parents and any adults who do anything at all with kids!! there would be no way to do that for a cruise BUT they should have this for any staff who is assisting the kids at anytime on board and actually in the theme parks too!! I have never been on a cruise so I cant speak for that but im sorry this happened!! I hope something positive can come out of it so that other kids dont have the same issues!!
Like above, because the ship is not American, these laws would not apply. The difference here is they might apply until you hit international waters.
cmwade77 is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 01:18 PM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.