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Old 01-21-2013, 10:01 AM   #1
wdwlovin'family
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Broken Tervis Tumbler lid

When we got home from our cruise, I unpacked my new dcl tervis and the red lid has a crack in it. Does Tervis replace this or am I just out of luck?
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Old 01-21-2013, 10:06 AM   #2
cleophus12
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Many retail stores that sell tervis also sell lids. I think they're around $3-5. I had to replace one also. Or is this a particular type of lid?
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Old 01-21-2013, 10:10 AM   #3
Itinkso
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Quote:
Originally Posted by wdwlovin'family View Post
When we got home from our cruise, I unpacked my new dcl tervis and the red lid has a crack in it. Does Tervis replace this or am I just out of luck?
Email Tervis and they will send you a new lid free of charge. They handle all shipping costs.
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Old 01-21-2013, 10:14 AM   #4
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Great to know for future reference.
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Old 01-21-2013, 10:15 AM   #5
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Tervis.com FAQ page:

"Can I return my defective tumblers for replacement at any time since Tervis tumblers are guaranteed for life?

Tervis tumblers are virtually indestructible. They won't crack, melt, shatter, or chip. Don't take it as a dare or anything, but if they do somehow break (despite following our care instructions), we won't leave you hanging. We'll replace it, guaranteed.

*Accessories including lids, straws & handles are not covered under our lifetime guarantee. "
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Old 01-21-2013, 10:25 AM   #6
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Here is the email info:

Email - General Questions & Inquiries: customercare@tervis.com

I emailed to let them know my Castaway Cay tumbler lid wasn't as tightly fitting as all of our other Tervis lids - received a new lid in three days! They have the very best customer service!
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Old 01-21-2013, 01:23 PM   #7
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Quote:
Originally Posted by Itinkso View Post
Here is the email info:

Email - General Questions & Inquiries: customercare@tervis.com

I emailed to let them know my Castaway Cay tumbler lid wasn't as tightly fitting as all of our other Tervis lids - received a new lid in three days! They have the very best customer service!
Thank you so much!
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Old 01-21-2013, 01:29 PM   #8
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Quote:
Originally Posted by wdwlovin'family

Thank you so much!
You are welcome! Love Tervis - truly Made In America and they make great gifts!! Bealls.com has great prices!
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