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Old 01-20-2013, 10:10 AM   #16
maskw03
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We just returned from the same cruise as well and tipped between the 50&100 for each PJ, Alice,& Kemisha. We also tipped the bartender since they live off of their tips. We also used her a bunch during happy hours and chatted a while with her. She was great and took great care of our DD as well.

All wait staff and bartenders get paid a small amount and mainly live off of their tips. We learned this this trip talking to PJ a bit more.
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Old 01-20-2013, 10:13 AM   #17
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Thanks for the report. I would love to see those pictures u mentioned. We're booked in 12028 in September, hoping to get a good upgrade price to a 1 bedroom at the port.
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Old 01-20-2013, 10:33 AM   #18
cypressmom
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Quote:
Originally Posted by maskw03 View Post
We just returned from the same cruise as well and tipped between the 50&100 for each PJ, Alice,& Kemisha. We also tipped the bartender since they live off of their tips. We also used her a bunch during happy hours and chatted a while with her. She was great and took great care of our DD as well.

All wait staff and bartenders get paid a small amount and mainly live off of their tips. We learned this this trip talking to PJ a bit more.
Did you tip them separately or give on lump tip to be split? If separate, did you hand them cash?
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Old 01-20-2013, 01:46 PM   #19
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Here is a picture of the veranda



One of the bar in the lounge

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Old 01-20-2013, 04:51 PM   #20
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Tipping the concierge is such a gray issue for us. It used to be that they weren't a tipped position .. they refused tips if offered. Then, in a stealth move, DCL lowered the concierges' salaries and shifted their pay burden to guests in the form of tips.

We never have any significant requests. On the Magic and Wonder, it's just the two of us and as I said, we don't ask for much of anything. We felt 10$ per day was sufficient. Others may find that cheap, but when you don't see the concierge everyday, and don't ask for much, and you figure that between the two of us, the waiter and room steward have a recommended tip of 7$/8$ (can't remember) for two people, that put it in perspective for us, and I didn't feel so bad.

On the Dream, we were on for a week, again had no requests, and gave the 3 of them 90$ to split, plus extra for our favorite concierge. We absolutely tipped the bartender regularly. If my husband didnt make it to happy hour, he would send my hubby's beer of choice down to the room (we didn't request that; he just did it). The bartender also made sure I always had a "walking wine." Loved him, and tipped accordingly.
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Old 01-20-2013, 06:31 PM   #21
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we were in that room in December. It is a fantastic room! I thought PJ was on vacation now. I am surprised Andy wasn't there. I thought he was there until March. Alice is awesome. My 6 year old just loved her to bits!!!!
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Old 01-20-2013, 07:41 PM   #22
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when did u decide to go concierge??

when did you book concierge? when you originally booked or as an upgrade? i have decided that i want to up grade and there is no concierge available. i am currently booked for room 10082 & would love to have the private sun bathing deck and lounge. just curious if anyone was ever told it was unavaible..aka sold out, and if so did anything ever open up by the time the cruise rolled around


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We just got back from our first concierge experience on the Fantasy today. PJ, Kemisha, and Alice were awesome. We had upgraded from a standard verandah stateroom and enjoyed the extra space and the nicer finish in the room (extra big balcony was awesome). The upgraded bedding and pillow options were a nice touch too.

Where to start, we absolutely loved the services that the concierge team provided. We are pretty low key guests, and I don’t believe that we even scratched the surface of what they could do for us, but just having them there knowing that they would help if needed was a relief. The lounge was wonderful, between sitting and chatting with the staff and guests, grabbing food or coffee, or the cocktails during happy hour, it was nice to know we had a place to go and relax and feel welcome.

To those out there trying to figure out if it is worth it or not, for us it turned out to be a resounding yes. It wasn't anything big that stood out that said this is worth the extra coin we shelled out, it is all the little things that they do for you that make the difference. One example is we did a Palo brunch and DW loved a certain spreadable cheese they had. We asked Kemisha if it would be possible to have it in the lounge some night around supper. We not only had it in the lounge every night the rest of the cruise, she got us our own package with some crackers to keep in our room (we hubbies could learn a lot from them). The little perks like that really sold us on it.

The sun deck was nice too, DW used it when she was not in satellite falls, because there was not a lot of lounger space up near the falls. My DM will be sailing concierge next year and I see her using the sun deck a lot. At times she had to search for a good spot to sit, so that will be perfect for her.

We also found that we didn't spend as much money this cruise because we were happy sticking to what was offered in the Lounge. The only issue we ran into was what do we tip the concierge staff. If any frequent concierge guests read this, could you pm us with some recommendations, we were a couple of 2 that really didn't burden the team with a lot of needs. We are pretty sure we tipped fair, but we are curious what others do. We did have a couple of other couples ask us for advice too, so we weren't the only ones in that boat.

I guess my worst fear came true, that we would love it so much we would need to rebook a concierge room. We even adjusted our cruise date so that we could get side by side stateroom with DM and DD so that we could open up the balcony between the two rooms.

Have pictures if anyone is interested, and will post more later.

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Old 01-21-2013, 07:32 AM   #23
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Originally Posted by TLLCanada View Post
we were in that room in December. It is a fantastic room! I thought PJ was on vacation now. I am surprised Andy wasn't there. I thought he was there until March. Alice is awesome. My 6 year old just loved her to bits!!!!
If PJ isn't on vacation now it should be very soon... honestly I am thinking he told us Jan 26th- he said he would be back March 23rd. Julia should be coming back the same time he leaves. As for Andy, he told us he moves between Dream and Fantasy. When we cruised this past November, he had just moved to the Fantasy to take the place of Kemisha who had left for vacation.
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Old 01-21-2013, 09:08 AM   #24
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Originally Posted by jrummie View Post
when did you book concierge? when you originally booked or as an upgrade? i have decided that i want to up grade and there is no concierge available. i am currently booked for room 10082 & would love to have the private sun bathing deck and lounge. just curious if anyone was ever told it was unavaible..aka sold out, and if so did anything ever open up by the time the cruise rolled around
I believe a couple of rooms opened up around the time that final payment was due, but when we rebooked on board they were surprised we were able to upgrade when we did. My best advice is to check the website once or twice a day to see if anything opens up, that is what we did and got a bit lucky too.

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Old 01-21-2013, 11:23 AM   #25
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Awesome! Glad to hear you enjoyed it! We really enjoyed PJ and Kemisha (and Julia) when we were on our cruise in October.

I totally agree with you that usually once you go concierge you get hooked! That was my 2nd cruise in concierge in October and we have another booked for next Feb and I convinced my mom, her husband and my sister to come along.

Pictures would be great as on the upcoming cruise they are staying in 12508 so they can connect to our room!
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Old 01-21-2013, 01:47 PM   #26
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We are booked in room 12008 in October I would love to see a picture of the balcony . I'm also curios as what to tip
We were in 12008 on the Dream last week. I have photos, and could send to you if you want to PM me (and if I can figure out how to send them to you! lol).
We were on the 4-night and tipped $50 to the one concierge staff member who went out of her way to help us. She resolved a sticky issue with DCL regarding an OBC; tended to us in our Cabana; and was overall an absolute sweetheart. We provided $15 each to the other 2 hosts, with whom we interacted substantially less. We provided $5 tip to the bartender (I had 2-3 glasses of wine total for the cruise) and $15 to the young woman who serviced the food "mini buffet" and heavenly coffee machine (never did solve how to pack that thing in our checked baggage, oh well). Total of $100 for the concierge staff for the 4-night trip. We determined that we spent so much time in that lounge (real asocial bunch, this cruise), that they deserved such tips (and I felt somewhat cheap doing so, but had already over-reached on our budget with the cabana, another omg we HAVE to do this again!). Cheers! And yes, spoiled for life by concierge!
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Old 01-21-2013, 02:07 PM   #27
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I will post what pictures that I have of the room, lounge and sundeck tonight when I get home from work. The room pictures will be of a cat v.
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Old 01-21-2013, 08:25 PM   #28
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One interesting item I heard from multiple staff on the ship was that when they have vacation time, that they will sometimes take a week and cruise on the ship with their families. It sounds like they love it and so do their families.

This says a lot about DCL. The fact that their employees want to and enjoy cruising on the ships they work on is very impressive. It sounds like we aren't the only ones to drink the DCL kool-aid.

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Old 01-21-2013, 08:40 PM   #29
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Awesome! .... !
You got the same T on bump, but starboard, Swuite
Stuff family in a V while you guys chill in the T. Nice
I heard the room host can weld the connecting door closed.
Enjoy
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Old 01-21-2013, 08:45 PM   #30
cgolf
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Sun Deck




Super comfortable love seat in room


Room Pics






This probably has cost me a bathroom renovation, it was awesome
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