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Old 01-14-2013, 03:06 PM   #1
tink_n_pooh
my TP isn't going anywhere. I can start the TP underground, anyone who is interested just let me know
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Join Date: Jun 2005
Location: Northwestern, NJ
Posts: 4,037

Not so pleasant cast members on the reservation line today

I just got off the phone with WDW reservations, trying to make a room only reservation at a value or mod for one night. I realize my request was not very exciting nor was it the ideal reservation that WDW is trying to get but it was a reservation none the less. The first cast member that I got on the line spent more time trying to convince me not to book a room like I wanted and telling me how she hated when people call in for requests like this. And why the interrogation into why I wanted to book a room?

After her questioning I explained to the woman that we are DVC members and we have a week booked in a one bedroom at SSR (which she already saw on her screen). The very first night of our vacation is not available and I was interested in booking that one night at a different resort. She then proceeds to tell me how I should relax on my vacation and not switch resorts to which I responded that I appreciate her concern but we have done many split stays and really don't mind. She continues to tell me how she hates when people book vacations that way because it really can't be relaxing. I thought her job was to book vacations, not to tell us how much she hates they way we want to vacation

She then keeps talking and says that her computer isn't working right and she is going to send me back to the queue so someone else can help me. Normally I wouldn't want to wait on hold again but after dealing with her I was kind of excited that someone else would be taking over the call. She puts me on hold and another woman comes on who already knows the conversation that I just had with the last woman. She finds me several available rooms (not what I was looking for but it is short notice) and I ask her if those prices are with the AP discount, she says no and starts to get snippy because she didn't know that I had that. We start over and she offers me a honeymoon suite (to the tune of $500+ a night), no thanks, just looking for a value or maybe a moderate like I said earlier. At this point I was just frustrated with the lack of Disney customer service as I have always known before, I thanked her for her time and said we would just book something off site. I didn't even get transferred to the post call survey

What happened to the wonderful customer service I have always experienced before with WDW?
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