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Old 01-14-2013, 12:22 AM   #11
DIS Veteran
Join Date: Dec 2003
Posts: 33,275

Originally Posted by sayhello View Post
It's not going to help the OP now, but I have always heard that the best way to lodge a complaint to DCL is to put it on the Guest comment card before you leave the ship.

We've actually gotten a more personal response by writing a letter after the fact. The comment card is something they get from 90% of cruisers, and there is very little space on it for comments. It is far less common for a guest to take the time and effort to send a letter after the cruise.
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