Originally Posted by sayhello
It's not going to help the OP now, but I have always heard that the best way to lodge a complaint to DCL is to put it on the Guest comment card before you leave the ship.
We've actually gotten a more personal response by writing a letter after the fact. The comment card is something they get from 90% of cruisers, and there is very little space on it for comments. It is far less common for a guest to take the time and effort to send a letter after the cruise.