Go Back   The DIS Discussion Forums - DISboards.com > Disney Trip Planning Forums > Disney Resorts
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read


Reply
 
Thread Tools Rate Thread Display Modes
Old 01-10-2013, 02:14 PM   #1
infopurposesonly
Mouseketeer
 
Join Date: May 2012
Posts: 191

Complimentary night at resort

My family has been offered a complimentary night at a deluxe resort, due to some issues we had to address during our last stay on property. I am wondering if anyone else who has received a complimentary night can tell me if care is taken to avoid a repeat of the problems that resulted in the offer of compensation to begin with. I must be clear that I am NOT looking for additional compensation, upgrades, etc. I am simply wondering if it is noted on the reservation or handled in some other way so that we don't encounter the same types of issues.
infopurposesonly is offline   Reply With Quote
Old 01-10-2013, 03:21 PM   #2
bridgie04
Mouseketeer
 
Join Date: Feb 2008
Posts: 111

I would not expect them to read your mind and would just politely make your request when you check in so they are sure they can address, or if not, why.
bridgie04 is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 01-10-2013, 05:00 PM   #3
infopurposesonly
Mouseketeer
 
Join Date: May 2012
Posts: 191

Well, I would never expect anyone to be a mind reader, and that was why I asked if these things are noted on the reservation. I was given a special number to call to redeem the complimentary night, and the person I spoke with was aware of what the problems were, one being a serious safety issue. I didn't know if this information would then be relayed to the resort at the time of our stay. Was hoping someone who had experienced this might know.
infopurposesonly is offline   Reply With Quote
Old 01-10-2013, 05:05 PM   #4
Paging Tom Morrow
DIS Veteran
 
Paging Tom Morrow's Avatar
 
Join Date: Mar 2006
Location: Long Island, NY
Posts: 1,298

We once checked into a room that had a serious mold issue (corner of a bathroom, under a sink, generally out of sight). Before they moved us, a manager inspected our new room. Hope that helps.
__________________
- Ken
Bay Lake Tower - 2009, 2010, 2011, 2012, 2013, 2014
Beach Club Villas - 2007, 2008, 2013, 2014
Boardwalk Villas - 2006, 2012
Saratoga Springs Resort and Spa - 2009, 2013
Contemporary Resort - 2002
Yacht Club - 2004
Walt Disney Swan - 2005
Old Key West - 2012, 2014, 2015
Grand Floridian Resort and Spa - 2014
Paging Tom Morrow is offline   Reply With Quote
Old 01-10-2013, 05:08 PM   #5
bearloch
DIS Veteran
 
bearloch's Avatar
 
Join Date: Jul 2003
Location: Fl
Posts: 814

I would hope so because with us seems are disney history is uploaded when we make and check into the resort! If it was a real concern and it sounds that way I would call and speak to the resort manager before leaving on trip!! I hope this helps you in some way and I hope that everything works out for you!
__________________
bearloch mad mickey mouse fan!!!!!
WDW 1984

WDW1986
Disneyland 1998
Disneyland 1999
WDW 2003
BAck First time @ Fort 12 /2007

Moved closer to Mickey June 2011:dance
CSR June 2012
bearloch is offline   Reply With Quote
Old 01-10-2013, 05:47 PM   #6
infopurposesonly
Mouseketeer
 
Join Date: May 2012
Posts: 191

Thanks! I think I will call before we arrive. I'm optimistic we will have a good stay and am very much looking forward to it!
infopurposesonly is offline   Reply With Quote
Old 01-10-2013, 09:49 PM   #7
Tink415
DIS Veteran
 
Join Date: Jul 2006
Location: CT
Posts: 950

I think whatever problem you had will be noted somehow and care will be taken that its not repeated during your next stay. At least that was my experience about 14 years ago.
Tink415 is offline   Reply With Quote
Old 01-12-2013, 09:45 PM   #8
stevb
Mouseketeer
 
Join Date: Sep 2012
Location: Georgia
Posts: 86

We got a complementary night last year for an issue we had at a trip earlier in the year. When we got to the resort we were immediately met outside the entrance and escorted to the concierge level. We got a room with a great view and they went out of their way to make sure we were taken care of. We got free chocolates delivered one night and extra attentive service for our whole stay. I doubt we would have gotten any of this without there being some kind of notation on our reservation.
stevb is offline   Reply With Quote
Old 01-13-2013, 09:31 AM   #9
lililoo12
Mouseketeer
 
Join Date: Dec 2012
Posts: 334

I've stayed cl without having any prior issues and got the same as you. That's just cl the chocolates meeting outside etc.
lililoo12 is offline   Reply With Quote
Old 01-13-2013, 09:33 AM   #10
lililoo12
Mouseketeer
 
Join Date: Dec 2012
Posts: 334

You got the same treatment as any other cl guest
lililoo12 is offline   Reply With Quote
Old 01-13-2013, 11:25 AM   #11
Missyrose
DIS Veteran
 
Missyrose's Avatar
 
Join Date: Jan 2009
Location: Northern Va.
Posts: 6,644

Quote:
Originally Posted by bearloch View Post
I would hope so because with us seems are disney history is uploaded when we make and check into the resort! If it was a real concern and it sounds that way I would call and speak to the resort manager before leaving on trip!! I hope this helps you in some way and I hope that everything works out for you!
Quote:
Originally Posted by infopurposesonly View Post
Thanks! I think I will call before we arrive. I'm optimistic we will have a good stay and am very much looking forward to it!
Just know that you're getting a call center and not the actual resort you think you're calling. It is very, very difficult to speak to a resort manager (or anyone who actually works for the resort, for that matter) until you are actually on Disney property. Call the reservations line and make note of whatever issue you dealt with before and confirm it again with the front desk when you check in.
__________________
Missy Franklin (Pixel Dust) | Facebook: World of Yesterday, Tomorrow & Fantasy | Current TR: 5/14 Past TR: 10/13, 1/13, 5/13, 10/12, 3/12 , 10/11, 10/10
'86, '90, '94, '98, '09, '10 -- Off site, 10/2011 -- CR, 3/2012 -- Windsor Hills, 10/2012 -- BCV/AKV-Jambo, 01/2013 -- BWV, 5/2013 -- BLT, 10/2013 -- YC CL, 5/2014 -- BWV, 08/2014 -- VGF/BLT, 12/2014 -- BWV, 4/2015 -- BLT

Missyrose is offline   Reply With Quote
Old 01-13-2013, 12:35 PM   #12
Nancyg56
DIS Veteran
 
Nancyg56's Avatar
 
Join Date: Aug 2005
Location: CT
Posts: 15,181

We were offered two complimentary nights at any deluxe resort due to some issues on our trip. I think my DD is going to use them. From the tone the manager had when I spoke to her I believe that she will have noted the issues. If DD decides to go I will check back here and update.
__________________
Nancyg56 is offline   Reply With Quote
Old 01-13-2013, 09:11 PM   #13
baler31
DIS Veteran
 
baler31's Avatar
 
Join Date: Apr 2010
Posts: 1,824

Quote:
Originally Posted by infopurposesonly View Post
My family has been offered a complimentary night at a deluxe resort, due to some issues we had to address during our last stay on property. I am wondering if anyone else who has received a complimentary night can tell me if care is taken to avoid a repeat of the problems that resulted in the offer of compensation to begin with. I must be clear that I am NOT looking for additional compensation, upgrades, etc. I am simply wondering if it is noted on the reservation or handled in some other way so that we don't encounter the same types of issues.
Quote:
Originally Posted by Missyrose View Post
Just know that you're getting a call center and not the actual resort you think you're calling. It is very, very difficult to speak to a resort manager (or anyone who actually works for the resort, for that matter) until you are actually on Disney property. Call the reservations line and make note of whatever issue you dealt with before and confirm it again with the front desk when you check in.
Make sure you use the number you received in your letter to redeem the night. That number is for a manager at the resort where you stayed during the problem. And yes, they do make extensive notes in your file so that CM's can review them or in our experience the manager actually assigned our room and added the night onto another reservation. Make sure you take the letter with you and double check your folio upon checkout (if staying additional nights) to make sure you were not charged for that one night.

Do not call the reservation center or you will just get anybody. In our experience they bend over backwards when you receive a complimentary night.
__________________
Nihil nisi bonum
baler31 is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 02:51 AM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.