Where to send a formal complaint? - The DIS Discussion Forums

chimpwars · 01-13-2013, 08:16 PM

Not sure where to post this, but where should we send a formal complaint? (we were on the Magic). Things did not go well at all regarding dd's allergies.
We even went to guest services multiple times and no one even called us regarding the problems and concerns!! Just very disappointed

WDW was so much better!!! we did use a TA do I contact her? or DCL?

MND · 01-13-2013, 08:35 PM

Quote:

Originally Posted by chimpwars

Not sure where to post this, but where should we send a formal complaint? (we were on the Magic). Things did not go well at all regarding dd's allergies.
We even went to guest services multiple times and no one even called us regarding the problems and concerns!! Just very disappointed

WDW was so much better!!! we did use a TA do I contact her? or DCL?

Can you tell us what happened so we can discuss it on this thread?

Mike

DynamicDisneyDuo · 01-13-2013, 08:44 PM

Why do we need to discuss it? OP had a bad experience and wishes to make a formal complaint to DCL about it. It's between them and DCL. These types of threads, unfortunately, often spiral out of control if there is any discussion.

carpenta · 01-13-2013, 08:48 PM

Quote:

Originally Posted by DynamicDisneyDuo

Why do we need to discuss it? OP had a bad experience and wishes to make a formal complaint to DCL about it. It's between them and DCL. These types of threads, unfortunately, often spiral out of control if there is any discussion.

.....agreed......

barbarasc · 01-13-2013, 08:52 PM

not sure of the address but if you call DCL Res they will give it to you. If you had made arrangements via the Speical Needs Department prior to the cruise regarding this situation make sure you have copies to include with your complaint.
Good Luck!

MND · 01-13-2013, 08:53 PM

Quote:

Originally Posted by DynamicDisneyDuo

Why do we need to discuss it? OP had a bad experience and wishes to make a formal complaint to DCL about it. It's between them and DCL. These types of threads, unfortunately, often spiral out of control if there is any discussion.

I thought it would be interesting to discuss, that's all. Actually any thread has the potential to spiral out of control. Did you see the flu thread recently? That got a bit whacked out towards the end, IMHO.

Mike

To answer OP, I would call your TA.

truck1 · 01-13-2013, 08:54 PM

Quote:

Originally Posted by chimpwars

Not sure where to post this, but where should we send a formal complaint? (we were on the Magic). Things did not go well at all regarding dd's allergies.
We even went to guest services multiple times and no one even called us regarding the problems and concerns!! Just very disappointed

WDW was so much better!!! we did use a TA do I contact her? or DCL?

This is the contact page on DCLs website:

https://disneycruise.disney.go.com/contact-us/

The snail mail address would be
210 Celebration Place
Kissimmee, FL 34747
United States

Phone: 407-566-3500

Id prob just email call or send (or all of the above to cover the bases) them a letter outlining the issue(s) that you had rather then use a ta.

truck1 · 01-13-2013, 08:56 PM

Quote:

Originally Posted by DynamicDisneyDuo

Why do we need to discuss it? OP had a bad experience and wishes to make a formal complaint to DCL about it. It's between them and DCL. These types of threads, unfortunately, often spiral out of control if there is any discussion.

I agree. If the OP wants us to know, theyll tell us. Past that, its above my pay grade.

jdb in AZ · 01-13-2013, 08:58 PM

We contacted our TA about several issues we had on a cruise (non-Disney.) She has since refused to book with that cruise line and warned several other TA's to boycott them as well.

barbarasc · 01-13-2013, 09:01 PM

not to get this thread off the rails......BUT. We have sailed with DCL for years and my daughter (Jenny now 25) is severely disabled and I have to say that DCL has always gone above and beyond our expectations on Jen behalf.

MND · 01-13-2013, 09:06 PM

Quote:

Originally Posted by jdb in AZ

We contacted our TA about several issues we had on a cruise (non-Disney.) She has since refused to book with that cruise line and warned several other TA's to boycott them as well.

Which cruise line?

sgoney · 01-13-2013, 09:15 PM

I'd like to know the outcome. This is concerning bc my husband has a shellfish allergy and I know that shrimp is served frequently

dpuck1998 · 01-13-2013, 09:24 PM

Quote:

Originally Posted by DynamicDisneyDuo

Why do we need to discuss it? OP had a bad experience and wishes to make a formal complaint to DCL about it. It's between them and DCL. These types of threads, unfortunately, often spiral out of control if there is any discussion.

Because this is a discussion board and the problems they had might help someone else avoid the same issues. Isn't that the purpose of a discussion board?

DynamicDisneyDuo · 01-13-2013, 09:25 PM

Quote:

Originally Posted by sgoney

I'd like to know the outcome. This is concerning bc my husband has a shellfish allergy and I know that shrimp is served frequently

My DW also has a shellfish allergy and we've never had any problems. Just make sure you let them know about it. Any company is going to have hiccups from time to time, and hopefully OP will get the resolution they are seeking from DCL.

sayhello · 01-13-2013, 11:43 PM

It's not going to help the OP now, but I have always heard that the best way to lodge a complaint to DCL is to put it on the Guest comment card before you leave the ship.

Sayhello

01-13-2013, 08:16 PM	#1
chimpwars Earning My Ears Join Date: Oct 2011 Posts: 45	Where to send a formal complaint? Not sure where to post this, but where should we send a formal complaint? (we were on the Magic). Things did not go well at all regarding dd's allergies. We even went to guest services multiple times and no one even called us regarding the problems and concerns!! Just very disappointed WDW was so much better!!! we did use a TA do I contact her? or DCL? __________________ First cruise ever!! Jan 4th Disney Magic

01-13-2013, 08:44 PM	#3
DynamicDisneyDuo DIS Veteran Join Date: Oct 2009 Posts: 1,234	Why do we need to discuss it? OP had a bad experience and wishes to make a formal complaint to DCL about it. It's between them and DCL. These types of threads, unfortunately, often spiral out of control if there is any discussion. __________________

01-13-2013, 08:52 PM	#5
barbarasc CruiseCrazy Join Date: Jan 2010 Location: Central Virginia Posts: 438	not sure of the address but if you call DCL Res they will give it to you. If you had made arrangements via the Speical Needs Department prior to the cruise regarding this situation make sure you have copies to include with your complaint. Good Luck! __________________ Always looking forward to my next high seas adventure.

01-13-2013, 09:01 PM	#10
barbarasc CruiseCrazy Join Date: Jan 2010 Location: Central Virginia Posts: 438	not to get this thread off the rails......BUT. We have sailed with DCL for years and my daughter (Jenny now 25) is severely disabled and I have to say that DCL has always gone above and beyond our expectations on Jen behalf. __________________ Always looking forward to my next high seas adventure.

01-13-2013, 11:43 PM	#15
sayhello Have Camera, Will Travel Join Date: Oct 2006 Posts: 8,860	It's not going to help the OP now, but I have always heard that the best way to lodge a complaint to DCL is to put it on the Guest comment card before you leave the ship. Sayhello __________________ Check out my Southwest Splendors Trip Report! (2008). 5 parts, full of pics & details & impressions! My Taming the Last Frontier ABD Alaska Trip Report! (2009)! 7 parts, pictures, stories, & more impressions! Also check out my ABD/DCL Mediterranean Magic Trip Report! (2010) NOW POSTING! My DIS Unplugged London/Paris/Disneyland Paris Trip Report! (2011)

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01-13-2013, 08:58 PM	#9
jdb in AZ It could end up curdled Join Date: Feb 2011 Posts: 4,416	We contacted our TA about several issues we had on a cruise (non-Disney.) She has since refused to book with that cruise line and warned several other TA's to boycott them as well.

01-13-2013, 09:15 PM	#12
sgoney Earning My Ears Join Date: Jan 2013 Posts: 11	I'd like to know the outcome. This is concerning bc my husband has a shellfish allergy and I know that shrimp is served frequently

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