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Old 01-13-2013, 08:16 AM   #1
winniedapooh
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Will NEVER use Dollar again out of PC

Waited yesterday for an hour and a half for the shuttle to pick us up at port to pick up our rental. We were about 10th in line, when the shuttle came people snuck around and got on. The lady watching the line had turned around to help the Budget people. All the while saw at least 10 shuttles come back and forth for Hertz, Budget, and Avis.

Got to Dollar and waited in line for another hour and a half. I was so mad. We had planned to go to DTD for a few hours, instead we had to go right to the airport. NEVER again!

Oh, and before anyone asks, it is cheaper for our large family to rent a car for the day, rather than take Disney transportation.
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Old 01-13-2013, 08:33 AM   #2
StephenKay
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Thumbs up Agree, they are all Guilty

Hi there,

I too dont like the disembarkation process and then the dreaded hastle of waiting for your turn in the shuttle line, made even worse when other large ships disembarks on the same day. The day is like this, queue for breakfast, then to get off the ship, again for Disney check out using the Key card luggage and customs/passport control. More queuing at rental pick ups and the worst queuing at the rental counter, which can easily be all too much for us all. If I were Disney I would look at the whole process and I cant help but think why dont they make the cost of DCL transport so cheap by filing the often empty buses to make the logistical process quicker and smoother to allow people enjoy what is left of the vacation. As for rental companies, do you really believe when they tell you "it will be 5 mins till pick up" the whole pick up ramp is a mess and is in need of a fresh approach to try and deconflict the mass of people and bags.

Hope you get a better service next time.
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Old 01-13-2013, 08:52 AM   #3
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Sorry to hear it was a pain.
This is one of the reasons we choose to leave rental in garage.
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Old 01-13-2013, 08:59 AM   #4
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We used Dollar last Jan and waited forever after dropping off the car and waiting to use the shuttle to get to the port. The shuttle had people for Carnival too so it was just packed and took hours to get to the port.
We are just parking at the port this year, much quicker and less stress for our family.
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Old 01-13-2013, 09:16 AM   #5
CrawfordMomof2
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I'm sorry to hear that



We have been planning our first cruise out of Port Canaveral for a few weeks now. Unfortunately you are not the first person I have heard complain about that. You would think these companies would get their act together!

Since we are only a 1/2 day of driving away, we decided to rent a car, which I know a lot of people do. I told my husband I thought it would be worth the 75.00 to not have to worry about the shuttle thing. I figure, we're already paying how much for the cruise? Not to mention port adventures, souvenirs, etc. What's an extra 75.00?

I really am sorry to hear that you had a bad experience, but that's for letting the rest of us know ahead of time!
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Old 01-13-2013, 09:52 AM   #6
Tonka's Skipper
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this is why we use the Magical Express, no waiting!

If we have time to go to WDW for a few hours, we rent at MCO.

AKK
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Old 01-13-2013, 10:13 AM   #7
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Quote:
Originally Posted by Bear3412 View Post
Sorry to hear it was a pain.
This is one of the reasons we choose to leave rental in garage.
Us too...my DH often argued that it was a waste of money to pay for rental and parking BUT, once we get off boat and walk by the masses of people waiting...he is now grateful
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Old 01-13-2013, 10:19 AM   #8
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We were on the Budget van when the driver got a call asking if he could help out Budget with their shuttle needs. He took us to Budget (which runs 2 shuttles on cruise days) and then went to help them--IF his line was finished.

No cure for other guests crowding around or cutting the line--why didn't OP call them on it? Still wouldn't help an hour or more in line to get the car though.

Not sure what DCL can do about the situation or why they would want to do anything. If you don't like the car rental system, you can pay DCL's prices would be their attitude.
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Old 01-13-2013, 10:37 AM   #9
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Sounds like our experience with them 3 years ago. Shuttle took forever (while budget had multiple shuttles), service at rental location was slow and employees were extremely rude and the car we got was filthy! There were cigarette burns in backseat, "keyed" dented and rusted scratches all along the side of the car, stains all over interior. Said it was the only car. By now, I knew it would be difficult to get a car elsewhere plus I ddnt have a way to check (no iPhone yet to easily find numbers). The employees didn't evn want to mark any damage on the form. I got more angry, began taking pictures (with their sign showing to prove it was before I left with car), and finally she marked the damage on th form. While driving to Orlando, noticed the car had registration from one state (GA I believe) that was expired a couple months and inspection from another state that had been out almost a year. I called corporate, they apologized and sent vouchers. Didn't matter. Was never gonna use them again. That car shouldn't have been a rental and those employees needed to be replaced.

Eta: just reread. You said dollar, my experience was with thrifty but I believe they are the same. I know they were 3 years ago

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Old 01-13-2013, 10:39 AM   #10
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Oh that stinks. I am so sorry. I would have been so mad!
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Old 01-13-2013, 02:21 PM   #11
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unfortunately no uncommon....we had a similar issue with Budget getting to the port and ended up saying "screw it" and took a cab...

one recommendation is make sure you put your estimated time of arrival to the car rental agency as close to when you think you'll get there....i put in 1PM thinking "no big deal" and had to wait an extra hour as they did not have enough cars when i got there at 10AM- the dude said they rely on your time of arrival to make sure they have enough cars coming in from MCO in shifts...
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Old 01-13-2013, 02:34 PM   #12
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Quote:
Originally Posted by Tonka's Skipper View Post
this is why we use the Magical Express, no waiting!

If we have time to go to WDW for a few hours, we rent at MCO.

AKK
Magical Express does not run to and from the ports. Totally different beast.

Also with Kcashner, the rental car problem is not DCL's. The DCL transportation isn't that expensive and really hasn't gone up much in years. And the system works very well, not sure they have to be very motivated to make it cheaper.
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Old 01-13-2013, 03:48 PM   #13
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Quote:
Originally Posted by kcashner View Post
No cure for other guests crowding around or cutting the line--why didn't OP call them on it? Still wouldn't help an hour or more in line to get the car though.

Not sure what DCL can do about the situation or why they would want to do anything. If you don't like the car rental system, you can pay DCL's prices would be their attitude.
I did call DCL lady on it--I did not want to start a conflict on the DISboards saying this--they would not look at the lady when she told them to get off the bus, sat on the floor, and acted as if they did not understand English...the guy driving spoke to them in Spanish and they still refused to get up. He shrugged his shoulders and left. DCL lady told me to stand by the curb waiting for the next shuttle--she was just as ticked as me!
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Old 01-13-2013, 04:04 PM   #14
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We got off the Dream on Sunday and used Thrifty (same building as Dollar). The shuttle was fast picking us up, but the service was horribly slow picking up the car! We were about 4th in line and must have waited 30 minutes. I will never use them again. They has two incredibly slow individuals working the counter. It was a nightmare.
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Old 01-13-2013, 04:05 PM   #15
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I have to say that each of the rental companies can have days like that...it really is hit or miss.

We had the same scenario with Budget last year...waited forever and then other people tried getting onboard the shuttle before us.

Once at Budget waitined 30 minutes to get to the counter to find out the van we rented was not available for our 7 people and luggage so had to rent two smaller cars. Was not happy.

Other times we have had great service from Budget.

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