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Old 01-11-2013, 09:38 PM   #11
Kirbo
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Join Date: May 2010
Posts: 1,241

Quote:
Originally Posted by dach2k3 View Post
I am not sure what to expect from a great travel agent. I research a lot and I knew exactly what I wanted. Once I contacted the agent who had replied to me she was very speedy and has been very attentive. We used her again to book my current cruise which has 6 cabins.

I am curious what sort of service you all expect from a great agent? I assume responsiveness, courtesy, and added value above and beyond the additional credit.
We use (I think the one we use isn't allowed, so I'm typing the whole name in) www.*************.com and love them. Their service is phenomenal. We used DU once before and they were fine, but I'd heard great things about our current TA and wanted to try them out. Their OBC is less than DU's. But they have a lot of folks working in the office and any of them is able to help me when I call.

We are doing the EBTA and got Disney Air. I became aware that we'd be flown in the day of our cruise. If we have any trouble with the flight, well, let's just say it would kinda of suck. I think we would miss the first 11 days of the sailing were we to miss our boat. I called my agency and told them my fears. The agent I spoke with called Disney and spoke with the air department. She got them to change it so that we fly in the night before and are put up in a hotel! Now that's great service!

A great agent will watch your cruise price and notify you asap if there are any changes, such as KSF or FLR or any of the *GT rates before your PIF. When we used DU they contacted us when our cruise turned into a KSF and saved us a bundle. I loved that I didn't need to watch for those things. And our current TA keeps sight of those things as well.

We got an email from our agent the day after the latest dates were released letting everyone know that they noticed that the prices for the August sailings on the Fantasy were wrong. They contacted DCL when they saw the prices and DCL agreed! There had been a pricing error! Anyway, those prices came down and we wouldn't have know if our agency hadn't sent out that email. We ended up booking one of those cruises.

My long post is just to say that there are a lot of great agencies out there and there are certain things they should do/offer. But if all you want is the OBC, then you should do that cruise compete thing.

Whatever you do, enjoy your cruise!
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