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Old 01-09-2013, 03:05 PM   #16
pannm
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It wasn't on here...but on another cruise board. It happened on a Disney Cruise. He was talking about how the first layer of clothing was wet and it got on his tennis shoes and dress clothing. Then, someone responded with "Thank Goodness it wasn't beer, because we've seen cases of beer go through just like cases of water!"
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Old 01-09-2013, 03:13 PM   #17
kcashner
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As to whether DCL will clean someone else's clothing if a different guest has a bottle burst in a suitcase--I have read of this happening. No personal experience. But that doesn't mean the problem is solved--a burst bottle or wine or beer could ruin stuff in the suitcase. I also don't know if the cleaning was charged to the offending guest.

What I do know--on one cruise, the parents at the next table were permitting their kids to engage in a food fight (don't ask me why). One little urchin sent a chunk of chocolate cake-like item with chocolate sauce zinging at his server. It missed the server and hit my daughter's dressy blouse. Within MINUTES the head server was there with a voucher to pay for having the blouse cleaned and being sure that there was none on her pants. I said that I could was it--they wouldn't hear of it. We were told to give it to our stateroom host with the voucher and it would be taken care of. Actually, we ended up having to sign a waiver that we wouldn't hold them liable for damage due to the sparkles and stuff on the blouse...but they did a very beautiful job on it.

This was in no way DCL's fault, but they made it right!
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Old 01-09-2013, 03:29 PM   #18
jdb in AZ
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I agree that cases of drinks should be confiscated instead of delivered to the staterooms. That makes more sense than changing the no-carry-on-liquids policy, which caused such a stir when they tried to do that last year.

If DCL started confiscating cases of drinks at check-in, hopefully word would get around and passengers would stop trying to put it in their checked luggage.

If any of our stuff gets damaged by someone else's alcohol, you can bet our attorney would make a big issue of it with guest services. (My lawyer always tags along on our cruises, mostly cuz I'm married to him.)
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Old 01-09-2013, 03:52 PM   #19
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Quote:
Originally Posted by jdb in AZ View Post
(My lawyer always tags along on our cruises, mostly cuz I'm married to him.)
My brother has the same sort of tagalong lawyer. It's amazing what she gets done that might not otherwise be done! So convenient.
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