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Old 01-08-2013, 09:50 PM   #1
Earning My Ears
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Join Date: Jan 2012
Posts: 65

Help! Anyone have problems downloading $250 photo disks from shutters?

Any suggestions would be helpful ... Very suspicious given an essentially blank photo disk for $250 from shutters at the end of our cruise to down load myself ... 6 photos & it froze...great Internet connection on a year old powerful Mac ...anyone else having problems???
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Old 01-09-2013, 07:31 AM   #2
Earning My Ears
Join Date: Mar 2010
Location: GrandFalls-Windsor,Newfoundland,Canada
Posts: 62

I purchased 2 sets of photo CD's when my family did a back to back on the Fantasy in September and I had the same problem.......I would appreciate any help as well! I've been so busy since I got back. Haven't called the company, but I plan to this week.
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Old 01-09-2013, 08:14 AM   #3
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Join Date: Aug 2008
Posts: 142

I don't recall having any trouble at all when I downloaded mine the day after we returned from our cruise in November.

I sure hope the company can offer assistance to you both! That is a lot of money for problems like this to be happening, Good luck!
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Old 01-09-2013, 08:42 AM   #4
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The bad news is...they are driving me nuts!!!
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Join Date: Feb 2003
Posts: 49,142

I would contact them right away while they still have your photos on file. Am doubtful that they have pictures from September. I have been told they keep them for 4-6 weeks. Have had great response from CS for the company myself when the ports were listed incorrectly on our embarkation picture and there was an image missing from our CD.

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Wonder: 3N 1/11/2010, Alaska 7/26/11
Fantasy: MV W w/ CM 3/31/2012, E w/ SJ 3/23/2013

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