ALOHA! The Polynesian Resort Information Thread: September 2012

[jenniferma]

Originally Posted by pixarmom

That seems really odd. We're arriving on January 26 and requested Samoa, balcony, Volcano pool side. It's had no impact on our rate at all. So I checked the Disney website for our dates to see if they added any categories, and the website still lists the categories as "standard, lagoon and TPV." The description of "standard" at the Poly for our dates on the Disney website is "views of Garden, Pool, Marina, Monorail or Parking Area."

do you think she could be wrong??

she was very adamant that this had changed as of the first of 2013. I would love to call and find out-- but I don't want to be on hold again for 50 minutes! I am going to post on tikiman's page and see if he knows... will let you know what I find out.

the more I think about it.. the more I am wondering if she was incorrect? This would make every room in Samoa (facing the pool on both sides) more money as well as half of Tokelau too? so confused.

[jandkmom]

Originally Posted by jenniferma

do you think she could be wrong??

she was very adamant that this had changed as of the first of 2013. I would love to call and find out-- but I don't want to be on hold again for 50 minutes! I am going to post on tikiman's page and see if he knows... will let you know what I find out.

the more I think about it.. the more I am wondering if she was incorrect? This would make every room in Samoa (facing the pool on both sides) more money as well as half of Tokelau too? so confused.

That doesn't make sense at all. So they would be charging more just for balconies with pool views?! That would be a first that I think they would have to let everyone know in advance. We have no additional charges for requesting the same.

[Wanna be Ariel]

I would call. That does not seem right at all. When did you book your trip? 2012? You should be locked at that price then? Anyway this was a scam? Please call again and make sure. This seems very off to me. Let us know what you find out.

[brea]

Originally Posted by jenniferma

Hey everyone-- I hadn't read about this yet, but wondered if any of you had?

We leave for our Poly stay in one week. Last night I called and spoke to a CM about a room request. We requested tokelau, pool view, balcony.

Well-- she sent an email to me and I noticed the only part of the request that was listed was "Balcony". Today I got a call from Disney Accounting. It turns out we owed an additional $219 for our 6 night stay. At first I thought perhaps I had been upgraded to a theme park or lagoon room. Turns out, according to the really nice CM in Disney Accounting all Poly pool rooms are in a different price category as of 2013.

Does anyone else know about this? I was so surprised-- I had no idea. Just wanted to give you all a head's up. I was hoping she was incorrect, but she seemed to really know what she was talking about!
have a great day!
jen

Unless I'm mistaken the quote given has a disclaimer to the effect of "rates are quotes and are subject to change up until the vacation is paid for"

I looked into that and came across that wording somewhere on the reservation site as I wasn't sure if my quote for the end of January would change either. Considering when you're going I'm guessing that you've paid your balance so I would look into that some.

I don't think there was a change on the room rates and if Disney messed up and quoted your for 2012 rates and you have since paid it off they should have to honor that rate.

[jenniferma]

Originally Posted by brea

Unless I'm mistaken the quote given has a disclaimer to the effect of "rates are quotes and are subject to change up until the vacation is paid for"

I looked into that and came across that wording somewhere on the reservation site as I wasn't sure if my quote for the end of January would change either. Considering when you're going I'm guessing that you've paid your balance so I would look into that some.

I don't think there was a change on the room rates and if Disney messed up and quoted your for 2012 rates and you have since paid it off they should have to honor that rate.

Technically I guess the CM thought I was changing my room from garden view to what is now "garden pool view"? I booked last year in 2012, but called yesterday (1/7/13). I posted on tikiman to see if he knew... might try to call, but I don't have the time today to be on hold for an hour...

[DznyCrzy11]

Originally Posted by jenniferma

Technically I guess the CM thought I was changing my room from garden view to what is now "garden pool view"? I booked last year in 2012, but called yesterday (1/7/13). I posted on tikiman to see if he knew... might try to call, but I don't have the time today to be on hold for an hour...

No, I would definitely question the higher price tag, get a manager or supervisor if you have to!!! When you look at their website "pool view" is part of the standard room catagory so there should be no extra charge.

Sent from my SPH-D710 using DISBoards

[Alli76]

Originally Posted by gjl

Does anyone know how deep the pools are at the Poly? My DD5 likes to know if she can stand up or not when she goes in the pool. Thanks!

The main pool in zero degree entry like a beach she will definitely be able to stand for a while but there are parts that will be too deep for her to stand

[jenniferma]

Originally Posted by DznyCrzy11

No, I would definitely question the higher price tag, get a manager or supervisor if you have to!!! When you look at their website "pool view" is part of the standard room catagory so there should be no extra charge.

Sent from my SPH-D710 using DISBoards

calling-- on hold now-- will let you all know what they tell me

ok, I am SO confused. At first she told me that the standard pool room views were going to be $50 a night. Then she went and researched the categories and said, no-- they still have standard (with possibility of pool view)/lagoon/theme/garden CL levels.

So-- from what I could gather, she said there were some changes to room categories -- specifically she mentioned there is no standard/garden view room category-- but the pool room views were the same price as the regular standard rooms.
I didn't know that there were even standard/garden view rooms at Poly, so this whole conversation left me more confused than before. It was also fascinating to hear the exact notes left on my reservation from my previous calls-- !!!

I am not sure for sure who is correct, but this CM told me the standard pool room views will remain the same price. (as what the website says)

[DznyCrzy11]

Originally Posted by jenniferma

calling-- on hold now-- will let you all know what they tell me

Someone else mentioned a disclaimer that says something to the effect of "prices are subject to change until vacation is paid in full", I do believe I have also read that before. That shouldn't apply to you since you already had it paid in full.

Sent from my Galaxy S II

[brea]

Gotta say I'm interested in this as I paid for Garden view and my two requests are Somoa-volcano-balcony and tokeleau-pool

so this would effectively add money to my reservation as well.

[maiapapaya]

Originally Posted by jenniferma

Hey everyone-- I hadn't read about this yet, but wondered if any of you had?

We leave for our Poly stay in one week. Last night I called and spoke to a CM about a room request. We requested tokelau, pool view, balcony.

Well-- she sent an email to me and I noticed the only part of the request that was listed was "Balcony". Today I got a call from Disney Accounting. It turns out we owed an additional $219 for our 6 night stay. At first I thought perhaps I had been upgraded to a theme park or lagoon room. Turns out, according to the really nice CM in Disney Accounting all Poly pool rooms are in a different price category as of 2013.

Does anyone else know about this? I was so surprised-- I had no idea. Just wanted to give you all a head's up. I was hoping she was incorrect, but she seemed to really know what she was talking about!
have a great day!
jen

This is really odd/confusing. No where in the room category descriptions in the online reservation system is there a "pool view" or "garden pool view" listed. Other than CL it is Standard View, LV or TPV. That being said, when I threw in some random dates for May the description of standard view said "views of the parking lot or gardens" there was no mention of the pools. But there was no category that mentioned the pools. Maybe they are in the process of recategorizing the rooms? Although if that's the case they shouldn't just randomly jack the price until that is spelled out, ie. if there is no pool view listed how can they charge for that rate?

What was their specific reason for the price increase? It also seems odd that if the CM that added the request to your reservation - and apparently changed the category of your reservation? - didn't inform you of the change in cost.

Curious to hear how this turns out.

[DznyCrzy11]

Originally Posted by maiapapaya

This is really odd/confusing. No where in the room category descriptions in the online reservation system is there a "pool view" or "garden pool view" listed. Other than CL it is Standard View, LV or TPV. That being said, when I threw in some random dates for May the description of standard view said "views of the parking lot or gardens" there was no mention of the pools. But there was no category that mentioned the pools. Maybe they are in the process of recategorizing the rooms? Although if that's the case they shouldn't just randomly jack the price until that is spelled out, ie. if there is no pool view listed how can they charge for that rate?

What was their specific reason for the price increase? It also seems odd that if the CM that added the request to your reservation - and apparently changed the category of your reservation? - didn't inform you of the change in cost.

Curious to hear how this turns out.

When I pull up the Disney website under Standard View it says "views of garden, pool, marina, monorail, or parking area." I'm also curious to hear how this turns out!

Sent from my Galaxy S II

[maiapapaya]

Originally Posted by DznyCrzy11

When I pull up the Disney website under Standard View it says "views of garden, pool, marina, monorail, or parking area." I'm also curious to hear how this turns out!

Sent from my Galaxy S II

Weird. I just checked again and when I search for dates/rates in the reservation system the description is "Standard View Rooms are located in all buildings and offer views of the parking area and gardens." Then the system went down and said they are experiencing technical difficulties and can't process my reservation or retrieve my reservation ... maybe I broke it!

[Debrn]

Standard Room with a Standard View
View of parking area, garden, pool, marina or monorail at Disney's Polynesian Resort
Additional adult charge of $25 per adult per night for more than 2 adults, except in Suites and rooms with King beds.
Wheelchair-accessible rooms available
2 queen-size beds
One day bed
Small table
Chair
Ceiling fan
Bathroom
Complimentary WiFi
Cable TV, includes Disney programming
In-room safe
Voice mail
Hairdryer
Iron and ironing board
Alarm clock
Coffeemaker
Refrigerator
Microwave (on request)
Pack 'n Play Playard (on request)
Bed boards (on request)
Bed rails (on request)
All rooms are non-smoking

[Tinks]

Ok, I am crabby now.

I'm going to Disney for the Princess Half Marathon. I'm scheduled to stay at my favorite, the Polynesian. Now I hear that the volcano pool will be closed from Feb 18 - Mar 1. I'm bummed.

And I need to decide if I want to book somewhere else. No pool and no Hawaii building. Can't decide if it's a deal breaker. What would you do?