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Old 01-05-2013, 09:26 AM   #1
JavArmy
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Need TA help!!

Please help. We are looking to book our first cruise and need help finding a TA. We would like someone that we can speak to over the phone and that would be available 24/7 in emergancies. I know there is not much that can be said about TA's on the boards, so please PM me and I will give you my e-mail. Thank you so much for your help!
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Old 01-05-2013, 09:40 AM   #2
Corrine 1973
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Quote:
Originally Posted by JavArmy View Post
Please help. We are looking to book our first cruise and need help finding a TA. We would like someone that we can speak to over the phone and that would be available 24/7 in emergancies. I know there is not much that can be said about TA's on the boards, so please PM me and I will give you my e-mail. Thank you so much for your help!
Sent you a PM.
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Old 01-05-2013, 09:54 AM   #3
kcashner
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You are quite right that the boards are privately owned and operated, and "he who pays the piper calls the tune."

What I would look for in a TA include many of the things you've specified--a phone line, availability in an emergency, long experience as an agent and agency (remember that you are choosing both), personal experience on the DCL ship(s), having attended the training that Disney provides for TAs, a strong commitment to service, etc. And, some also provide a perk for booking with them such as an onboard credit.

Make sure that both the agency and the agent meet your requirements--there are places where a small number of people in a nationwide agency have attended training and suddenly every branch office is claiming this qualification.
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Old 01-05-2013, 07:40 PM   #4
ccemtperic
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I have used dreams to book 2 cruises and have had no problems with them. I have been able to speak with my agent via phone not just by email.
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Old 01-08-2013, 01:02 PM   #5
ohanaMAMA
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Lisa Reese at www.******************************* is AMAZING. seriously. She gives the best customer service I have ever seen in a TA. She has helped us plan and book several trips. LOVE her.
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