Hate this new website!!!!! - Page 8 - The DIS Discussion Forums

El Perro · 01-08-2013, 11:51 AM

Quote:

Originally Posted by bookgirl

you know I don't hate the new website

Maybe because I already had the My Disney Experience App. I just went to that drop down menu put in my RO reservation conf # and it linked. It knew I had the app and had my information from when I registered it on my phone and just made me update. I will say that for the first 24 hours I couldn't pull up my details (I recieved a message that it could not show but would link the number to my profile anyway) but it did link my reservation to the site. ETA: Just went and checked and it is still there but not showing my prices/details. Not sure if that is because they are still working or if it is the fact that it was a live reservation. They do have a notice up that you have to manually like conf if you did not use the web to book.

Other than that I haven't had any problems.

Maybe I got it at a hassle free time, or because I was already using the app or maybe I just don't sweat change that much so was more relaxed when I tried it but except for the extra step of getting My Disney Experience up and going it doesn't seem that different than the old system, which would lose my reservations/adrs about every 3 days so I'd have to reenter them all again anyway. So not much different.

don't get me wrong - there are some GREAT features on the site and I like a lot that is there. Unfortunately they did a TERRIBLE job migrating the information from the previous systems to the new ones. There are also several areas that are just downright broken.

After doing some research I have a pretty good idea what went wrong and why (there are symptoms of organizational problems I deal with on a daily basis). Maybe I can find a way to make a consulting engagement out of it and make money off of Disney for a change?

mickeystoontown · 01-08-2013, 11:53 AM

Just went back to the Disney site to see if I could book the Fantasmic Package. As soon as I logged in, both of our resort reservations and all of my dining reservations showed up.

mrunn0080 · 01-08-2013, 12:00 PM

I always had trouble with disney travel websites since 2008, however now I have no problems at all, since I discovered google chrome and firefox. One of those web browsers works better than the other, depending on your computer type.

Since I upgraded to windows 8, I have had really no trouble at all with any websites, so long as I use firefox or chrome.

I get so frustrated when internet explorer does not work! I wish microsoft would fix it.

MinnieSummer · 01-08-2013, 12:22 PM

I can't even look to see what is available for AP holders. No matter what I do it says I have to have a valid AP. I DO have one AND it shows up on my profile. I really want to plan a trip for my Daughter's break but can't even get an idea of the cost. I may just go skiing instead. It would probably be cheaper and less of a headache planning it.

turning into fanatic · 01-08-2013, 12:26 PM

I have been trying to book a trip and it keeps saying error after I enter my family information. Is this because of the new website?? I may try a different computer.

mana'olana · 01-08-2013, 12:58 PM

I'm just trying to get prices for a week in April and the stupid thing just sits there and clocks and clocks. This new site sucks!

HawkeyeThad · 01-08-2013, 02:56 PM

Quote:

Originally Posted by MinnieSummer

I can't even look to see what is available for AP holders. No matter what I do it says I have to have a valid AP. I DO have one AND it shows up on my profile. I really want to plan a trip for my Daughter's break but can't even get an idea of the cost. I may just go skiing instead. It would probably be cheaper and less of a headache planning it.

I've been dealing with this the last few days as well. Tells me that I need a valid annual pass in order to view the resort deals. I HAVE ONE! IT'S ASSOCIATED TO MY PROFILE!! I sent an e-mail yesterday telling them about the issue. They wrote back this morning and said that I should call them to make a reservation. I'm just trying to price a trip, I don't want to call in to do that. This is ridiculous.

coconutprincess · 01-08-2013, 07:22 PM

agreed. It was so slow, and took way too much time to load and just "think" in general.

cleverclovers · 01-08-2013, 07:30 PM

I just want to get an estimate for a trip in June. How do you find out how much the taxes will be? I don't want to book until I know I have enough money for the entire trip. Maybe I'll just book through AAA.

AntFarm · 01-08-2013, 07:47 PM

I've been getting the server is busy message a lot over past couple days when trying to pull up my reservations. Is there a light at the end of this tunnel?

alecshawn · 01-08-2013, 08:51 PM

Quote:

Originally Posted by mrunn0080

I always had trouble with disney travel websites since 2008, however now I have no problems at all, since I discovered google chrome and firefox. One of those web browsers works better than the other, depending on your computer type.

Since I upgraded to windows 8, I have had really no trouble at all with any websites, so long as I use firefox or chrome.

I get so frustrated when internet explorer does not work! I wish microsoft would fix it.

Agreed...I have used Macs for the last ....15 years....with Safari being a superior browser...as long since I can remember Disneys web site has worked pretty much flawlessly for me....the current new one....I love. I agree that Internet explorer is withering on the vine.

Piglet54 · 01-11-2013, 01:23 PM

I finally got it to work for me today!!!!!!

KBoopaloo · 01-11-2013, 01:44 PM

Quote:

Originally Posted by AntFarm

I've been getting the server is busy message a lot over past couple days when trying to pull up my reservations. Is there a light at the end of this tunnel?

This is now my number 1 problem. I hadn't been getting through at all for a while. Now it lets me go through the motion of booking a dining reservation but when I get to the last step, I get the Server Busy notice. GRRRR.

I have tried calling once but was told to call back because their systems were down. It shouldn' t be this hard to book restaurant reservations.

RachelTori · 01-11-2013, 02:41 PM

Quote:

Originally Posted by KBoopaloo

This is now my number 1 problem. I hadn't been getting through at all for a while. Now it lets me go through the motion of booking a dining reservation but when I get to the last step, I get the Server Busy notice. GRRRR.

I have tried calling once but was told to call back because their systems were down. It shouldn' t be this hard to book restaurant reservations.

This has been my issue since Tuesday. Prior to that, I was able to book ADRs online.

All my reservations (resort & dining) are showing up so that's a relief!!

I finally tried to make ADRs on my laptop today - just in case something is screwy with my desktop. Got the same "server busy" message.

5bound4wdw · 01-13-2013, 11:56 AM

I miss the ticker that counted down the days till our vacation...

01-08-2013, 11:53 AM	#107
mickeystoontown DIS Veteran Join Date: Oct 2006 Location: Bayou Country, La. Posts: 21,946	Just went back to the Disney site to see if I could book the Fantasmic Package. As soon as I logged in, both of our resort reservations and all of my dining reservations showed up. __________________ 2013 trip report: 1 crazy family+2 resorts+5 parks+1 snake+1 surprise= A Mickeystoontown Report: http://www.disboards.com/showthread.php?t=3122381

01-08-2013, 12:22 PM	#109
MinnieSummer DIS Veteran Join Date: Apr 2005 Location: South Florida Posts: 1,056	I can't even look to see what is available for AP holders. No matter what I do it says I have to have a valid AP. I DO have one AND it shows up on my profile. I really want to plan a trip for my Daughter's break but can't even get an idea of the cost. I may just go skiing instead. It would probably be cheaper and less of a headache planning it. __________________ Christmas as CSR 2012 Christmas at POFQ 2011 Christmas at BLT-MKV 2010 Christmas at CSR 2009, Christmas at WL Villas 2008 Christmas at SSR 2007 Christmas at GF 2006 Christmas at BWI 2005 Christmas at WL 2004 Christmas at CSR 2003 Christmas at AKL 2002 Christmas at CBR 2001

01-08-2013, 12:26 PM	#110
turning into fanatic Earning My Ears Join Date: Jan 2013 Location: Iowa Posts: 25	I have been trying to book a trip and it keeps saying error after I enter my family information. Is this because of the new website?? I may try a different computer. __________________ Myself, Husband, Son(7), Daughters(5) Spring Break 2012 - First visit to WDW(stayed at Orange Lake), very crowded but still had a blast!

01-08-2013, 12:58 PM	#111
mana'olana Mouseketeer Join Date: Jul 2006 Location: Michigan Posts: 157	I'm just trying to get prices for a week in April and the stupid thing just sits there and clocks and clocks. This new site sucks! __________________ Oct '97 ASM Honeymoon Dec '05 AKL Baby Girl's 1st Trip Sep '06 Poly Concierge Aug '07 Contemporary Pirate & Princess Party Oct '09 POR July '12 Beach Club Mar '13 CBR

01-08-2013, 07:22 PM	#113
coconutprincess DIS Veteran Join Date: Aug 2009 Location: Pittsburgh, PA Posts: 503	agreed. It was so slow, and took way too much time to load and just "think" in general. __________________ Me DH DS Trips: Grand Floridian (1980's) - Swan (1993)- Radisson Resort Parkway Band/Majorette Trip (1995) - Radisson Resort Parkway Band/Majorette Trip (1997) - Embassy Suites(1997) - OKW (2000) - Carribbean Beach (2001) - POR (2006) - POR (2009) - POR (2010) - WL (2011)

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The DIS Register to remove Join Date: 1997 Location: Orlando, FL Posts: 1,000,000

01-08-2013, 12:00 PM	#108
mrunn0080 Earning My Ears Join Date: Jan 2013 Location: CapeCod, MA Posts: 49	I always had trouble with disney travel websites since 2008, however now I have no problems at all, since I discovered google chrome and firefox. One of those web browsers works better than the other, depending on your computer type. Since I upgraded to windows 8, I have had really no trouble at all with any websites, so long as I use firefox or chrome. I get so frustrated when internet explorer does not work! I wish microsoft would fix it.

01-08-2013, 07:30 PM	#114
cleverclovers Earning My Ears Join Date: May 2007 Location: Ohio Posts: 61	I just want to get an estimate for a trip in June. How do you find out how much the taxes will be? I don't want to book until I know I have enough money for the entire trip. Maybe I'll just book through AAA.

01-08-2013, 07:47 PM	#115
AntFarm Earning My Ears Join Date: Aug 2012 Posts: 61	I've been getting the server is busy message a lot over past couple days when trying to pull up my reservations. Is there a light at the end of this tunnel?

01-11-2013, 01:23 PM	#117
Piglet54 Mouseketeer Join Date: Jun 2004 Location: Virginia Posts: 400	It's working now! I finally got it to work for me today!!!!!! __________________

01-13-2013, 11:56 AM	#120
5bound4wdw Earning My Ears Join Date: Aug 2011 Location: New Jersey Posts: 20	I miss the ticker that counted down the days till our vacation... __________________

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