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Old 01-08-2013, 11:51 AM   #106
El Perro
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Quote:
Originally Posted by bookgirl View Post
you know I don't hate the new website


Maybe because I already had the My Disney Experience App. I just went to that drop down menu put in my RO reservation conf # and it linked. It knew I had the app and had my information from when I registered it on my phone and just made me update. I will say that for the first 24 hours I couldn't pull up my details (I recieved a message that it could not show but would link the number to my profile anyway) but it did link my reservation to the site. ETA: Just went and checked and it is still there but not showing my prices/details. Not sure if that is because they are still working or if it is the fact that it was a live reservation. They do have a notice up that you have to manually like conf if you did not use the web to book.

Other than that I haven't had any problems.

Maybe I got it at a hassle free time, or because I was already using the app or maybe I just don't sweat change that much so was more relaxed when I tried it but except for the extra step of getting My Disney Experience up and going it doesn't seem that different than the old system, which would lose my reservations/adrs about every 3 days so I'd have to reenter them all again anyway. So not much different.
don't get me wrong - there are some GREAT features on the site and I like a lot that is there. Unfortunately they did a TERRIBLE job migrating the information from the previous systems to the new ones. There are also several areas that are just downright broken.

After doing some research I have a pretty good idea what went wrong and why (there are symptoms of organizational problems I deal with on a daily basis). Maybe I can find a way to make a consulting engagement out of it and make money off of Disney for a change?

Last edited by El Perro; 01-08-2013 at 11:59 AM.
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Old 01-08-2013, 11:53 AM   #107
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Just went back to the Disney site to see if I could book the Fantasmic Package. As soon as I logged in, both of our resort reservations and all of my dining reservations showed up.
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Old 01-08-2013, 12:00 PM   #108
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I always had trouble with disney travel websites since 2008, however now I have no problems at all, since I discovered google chrome and firefox. One of those web browsers works better than the other, depending on your computer type.

Since I upgraded to windows 8, I have had really no trouble at all with any websites, so long as I use firefox or chrome.

I get so frustrated when internet explorer does not work! I wish microsoft would fix it.
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Old 01-08-2013, 12:22 PM   #109
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I can't even look to see what is available for AP holders. No matter what I do it says I have to have a valid AP. I DO have one AND it shows up on my profile. I really want to plan a trip for my Daughter's break but can't even get an idea of the cost. I may just go skiing instead. It would probably be cheaper and less of a headache planning it.
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Old 01-08-2013, 12:26 PM   #110
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I have been trying to book a trip and it keeps saying error after I enter my family information. Is this because of the new website?? I may try a different computer.
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Old 01-08-2013, 12:58 PM   #111
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I'm just trying to get prices for a week in April and the stupid thing just sits there and clocks and clocks. This new site sucks!
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Old 01-08-2013, 02:56 PM   #112
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Originally Posted by MinnieSummer View Post
I can't even look to see what is available for AP holders. No matter what I do it says I have to have a valid AP. I DO have one AND it shows up on my profile. I really want to plan a trip for my Daughter's break but can't even get an idea of the cost. I may just go skiing instead. It would probably be cheaper and less of a headache planning it.
I've been dealing with this the last few days as well. Tells me that I need a valid annual pass in order to view the resort deals. I HAVE ONE! IT'S ASSOCIATED TO MY PROFILE!! I sent an e-mail yesterday telling them about the issue. They wrote back this morning and said that I should call them to make a reservation. I'm just trying to price a trip, I don't want to call in to do that. This is ridiculous.
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Old 01-08-2013, 07:22 PM   #113
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agreed. It was so slow, and took way too much time to load and just "think" in general.
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Old 01-08-2013, 07:30 PM   #114
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I just want to get an estimate for a trip in June. How do you find out how much the taxes will be? I don't want to book until I know I have enough money for the entire trip. Maybe I'll just book through AAA.
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Old 01-08-2013, 07:47 PM   #115
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I've been getting the server is busy message a lot over past couple days when trying to pull up my reservations. Is there a light at the end of this tunnel?
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Old 01-08-2013, 08:51 PM   #116
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Quote:
Originally Posted by mrunn0080 View Post
I always had trouble with disney travel websites since 2008, however now I have no problems at all, since I discovered google chrome and firefox. One of those web browsers works better than the other, depending on your computer type.

Since I upgraded to windows 8, I have had really no trouble at all with any websites, so long as I use firefox or chrome.

I get so frustrated when internet explorer does not work! I wish microsoft would fix it.
Agreed...I have used Macs for the last ....15 years....with Safari being a superior browser...as long since I can remember Disneys web site has worked pretty much flawlessly for me....the current new one....I love. I agree that Internet explorer is withering on the vine.
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Old 01-11-2013, 01:23 PM   #117
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It's working now!

I finally got it to work for me today!!!!!!
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Old 01-11-2013, 01:44 PM   #118
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Originally Posted by AntFarm View Post
I've been getting the server is busy message a lot over past couple days when trying to pull up my reservations. Is there a light at the end of this tunnel?
This is now my number 1 problem. I hadn't been getting through at all for a while. Now it lets me go through the motion of booking a dining reservation but when I get to the last step, I get the Server Busy notice. GRRRR.

I have tried calling once but was told to call back because their systems were down. It shouldn' t be this hard to book restaurant reservations.
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Old 01-11-2013, 02:41 PM   #119
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Quote:
Originally Posted by KBoopaloo View Post
This is now my number 1 problem. I hadn't been getting through at all for a while. Now it lets me go through the motion of booking a dining reservation but when I get to the last step, I get the Server Busy notice. GRRRR.

I have tried calling once but was told to call back because their systems were down. It shouldn' t be this hard to book restaurant reservations.
This has been my issue since Tuesday. Prior to that, I was able to book ADRs online.

All my reservations (resort & dining) are showing up so that's a relief!!

I finally tried to make ADRs on my laptop today - just in case something is screwy with my desktop. Got the same "server busy" message.
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Old 01-13-2013, 11:56 AM   #120
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I miss the ticker that counted down the days till our vacation...
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