Ths DIS is a great place to ask Disney Cruise Line questions and share tips.
Dreams Unlimited Travel - The official sponsor of the Disney Cruise Forums Dreams Unlimited Travel - the official sponsor of the Disney Cruise Forums  

Go Back   The DIS Discussion Forums - DISboards.com > Disney Cruise Line > Disney Cruise Line Forum
Find Hotel Specials & DIScounts
 
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read



Reply
 
Thread Tools Rate Thread Display Modes
Old 01-07-2013, 02:34 AM   #46
bats
Enjoying Bahama Mama's
 
bats's Avatar
 
Join Date: Nov 2007
Location: Kent, England
Posts: 1,294

Quote:
Originally Posted by hoff41 View Post
I always wonder this: why are certain travel agents not allowed to be posted about on this site (they are blocked with *** when mentioned)? Because obviously DU allows competition since there SOME that are allowed.
All are equal but some are more equal than others
__________________
Bats
Quality Inn International Apr 2003 - Magic Mouse Villa on Windsor Palms Apr 2006 - Hong Kong Disney Jan 2007 - Dibb villa & Disney Wonder Sept 2008 - Dibb villa for DBF's 40th Feb 2009 - Dibb villa Sept 2009 - Disneyland Paris Nov 2009 - Disneyland California Apr 2010 - Disney Magic 8 night Western Europe Jul 2010 - SSR Sept 2010 - Maiden Voyage on The Dream Jan 26th 2011 - Disney Magic Med cruise Aug 2011 - OKW Sept 2011 - AKV & Disney Dream Feb 2012 - SSR & Disney Fantasy Eastern Caribbean Oct 2012 - Disney Magic B2B Med Aug 2013 - Disney Magic Med May 2014 - Disney Magic WBTA & our wedding Sept 2014 Disney Magic 11 night Fjords/Iceland/Orkney Isles Jun 2015
bats is offline   Reply With Quote
Old 01-07-2013, 09:52 AM   #47
ImagineerM
DIS Veteran
 
ImagineerM's Avatar
 
Join Date: Jan 2007
Location: Owensboro, KY
Posts: 803

I just booked my second cruise with http://www.smallworldvacations.com after 4 straight cruises with DU.

Had a couple of bad experiences with DU. When the "top brass" said the problems weren't their fault and I might be better served to take my business elsewhere -- well, I decided to do just that.

I love where I am now and wouldn't go back!

Cheers,
Josh
__________________
Former WDW CM and Old School DIS member.

Just bought into the DVC at AKLV

ImagineerM is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 01-07-2013, 10:25 AM   #48
dskib
DIS Veteran
 
Join Date: Jul 2010
Posts: 880

I started out with Small World and never even booked. The TA who was 'helping' me was not helpful at all. I explained at the very beginning that I had never cruised before, knew absolutely nothing and could use some advice, and her response, when i finally got it, was just to ask me which category I wanted. The next day I emailed DU, and a wonderful agent responded right away. They were MUCH better for me.
dskib is offline   Reply With Quote
Old 01-07-2013, 10:27 AM   #49
AudreyKThompson
Disney Diva
 
AudreyKThompson's Avatar
 
Join Date: Jan 2009
Location: College Park GA
Posts: 221

Ok, so I actually talked to my www.smallworldvacations.com agent, Jodie, and she put me at ease. She understood my needs, is working with a crazy set of parameters to rebook us to a different sailing, answered questions about onboard celebrations, and we DO get In room gifts since we re-booked onboard. One Happy Camper!!

As a side note, I found the process of requesting a DU quote to be onerous- They wouldn't let me request quotes for 2 different sailings, calling it a duplicate request.
__________________
:Audrey Thompson
DH DS9 DS7 DD4
Blessed to have been to WDW, DCA,DL, DLParis, DCL Magic, Dream, Fantasy on too many trips to list. Proud DVC member-BLT, SSR, VGF
AudreyKThompson is offline   Reply With Quote
Old 01-07-2013, 11:14 AM   #50
woody73
Enjoyed the Pumpkinmen
Never liked the idea of using a snorkel after someone else
 
Join Date: Jun 2005
Location: Los Angeles, CA
Posts: 9,315

Quote:
Originally Posted by AudreyKThompson View Post

. . . As a side note, I found the process of requesting a DU quote to be onerous- They wouldn't let me request quotes for 2 different sailings, calling it a duplicate request.
Wow! I don't see anything wrong with pricing two cruises. Sometimes a person wants to learn which cruise would best suit their family and pocketbook.

Woody
woody73 is offline   Reply With Quote
Old 01-10-2013, 11:22 AM   #51
SunLuvr321
Mouseketeer
 
SunLuvr321's Avatar
 
Join Date: Sep 2012
Location: Cape Canaveral, FL
Posts: 101

Just wanted to add in my recent experience with Dreams Unlimited.

I heard about the onboard credit from booking with a travel agent after I made my initial reservation, but before I paid it off. I knew the credit would be less because of this but thought I should try it and see if what it would be like to use a travel agent and see if I liked it.

I was assigned Dan at DU. We emailed a bit and everything seemed OK, but nothing that matched the hype I read about how people loved their agents. Then I got an email from Dan 2 days ago. Because of the Florida resident rates that came out, and we are residents, he got us a nice refund and an upgrade from a large porthole room to a veranda. I am even more excited for cruise now.

Now I see why using a travel agent is a wonderful thing. I am amazed at what he got for us. I am sure if I had thought to do it I could've done the same thing, but I think it would've taken a lot of work on my part and sitting on the phone. It was wonderful that he did all this and I didn't have to do a thing.

I now love DU and my agent Dan.
__________________


2/2013-Disney Dream ~ 9/2009-Carnival Sensation
SunLuvr321 is offline   Reply With Quote
Old 01-10-2013, 12:24 PM   #52
davisdenyel
Mouseketeer
 
davisdenyel's Avatar
 
Join Date: Oct 2006
Location: Central Ohio
Posts: 231

I used DU last year for our 7 day cruise. I booked it for 4 rooms and none of our rooms had a gift basket in it I just booked with DU again for another 4 rooms in Jan 2014. Should I get a gift basket this time in our rooms? Last time I used Tammy for DU and she was GREAT! This time I have Dorothy so far she has been good just a little slower than Tammy was by getting back to me through email. Tammy was just quick at the emails Dorthy takes a little bit of time.
__________________
Denyel
7 day Disney Magic 11/12/2011
DH me DS13 DD8DD6
davisdenyel is offline   Reply With Quote
Old 01-10-2013, 12:43 PM   #53
SJDis
Earning My Ears
 
SJDis's Avatar
 
Join Date: Apr 2009
Posts: 20

Use Costco. We'll get almost $800 back in Costco Cash cards after the cruise. You can take them in and exchange them for cash if you want. That crushes any OBC.....
SJDis is offline   Reply With Quote
Old 01-10-2013, 01:02 PM   #54
megs193
Earning My Ears
 
Join Date: Aug 2008
Posts: 47

This is our first disney cruise and we are using DU. Our TA is Michelle and she has been great. She always responds to my email within hours and has really walked us through the process.
megs193 is offline   Reply With Quote
Old 01-10-2013, 01:12 PM   #55
tweis
DIS Veteran
 
tweis's Avatar
 
Join Date: May 2012
Location: GA
Posts: 2,704

Quote:
Originally Posted by davisdenyel View Post
I used DU last year for our 7 day cruise. I booked it for 4 rooms and none of our rooms had a gift basket in it I just booked with DU again for another 4 rooms in Jan 2014. Should I get a gift basket this time in our rooms? Last time I used Tammy for DU and she was GREAT! This time I have Dorothy so far she has been good just a little slower than Tammy was by getting back to me through email. Tammy was just quick at the emails Dorthy takes a little bit of time.
Were you told that you would receive a gift basket? My DU agent has not told me that I would receive a gift basket but I have read that if you depart from PC then you do receive a basket in your stateroom. I will not expect a basket but if I get one it will be a great treat.
__________________
4 NIGHT MAGIC 2014 The Magic is better than the Dream.....I'll be the judge of that!http://www.disboards.com/showthread.php?t=3272639
5 Night Disney Dream Double Dip June 2012
3 Night Disney Dream May 2013 Trip report W/Navigators http://www.disboards.com/showthread.p?t=3121863
tweis is offline   Reply With Quote
Old 01-10-2013, 01:38 PM   #56
sweetlovin'
DIS Veteran
 
sweetlovin''s Avatar
 
Join Date: Jan 2006
Posts: 6,071

I used http://www.gostarfishtravel.com and they were excellent. I booked another cruise on United website because they are giving 8 miles per dollar. For me, I use miles often to get my family all over the world. So at the time, that was important. I would use starfish over and over because it was an easy perfect experience.
__________________
"If You Are Always Trying To Be Normal, You Will Never Know How Awesome You Can Be" - Maya Angelou

sweetlovin' is offline   Reply With Quote
Old 01-10-2013, 01:38 PM   #57
davisdenyel
Mouseketeer
 
davisdenyel's Avatar
 
Join Date: Oct 2006
Location: Central Ohio
Posts: 231

Quote:
Originally Posted by tweis View Post
Were you told that you would receive a gift basket? My DU agent has not told me that I would receive a gift basket but I have read that if you depart from PC then you do receive a basket in your stateroom. I will not expect a basket but if I get one it will be a great treat.

I was not told I would recieve a gift basket. But from reading on here it looks like others have been getting one. I never did expect one either. But it would be a nice treat I departed from PC last time and will also be departing from PC the next time.
__________________
Denyel
7 day Disney Magic 11/12/2011
DH me DS13 DD8DD6
davisdenyel is offline   Reply With Quote
Old 01-10-2013, 01:58 PM   #58
over50visits
DIS Veteran
 
Join Date: Jan 2004
Posts: 1,643

Quote:
Originally Posted by woody73 View Post
Wow! I don't see anything wrong with pricing two cruises. Sometimes a person wants to learn which cruise would best suit their family and pocketbook.

Woody
One of the many reasons you want a person to TALK to about cruises, not one that requires you to put everything in an email, wait for a response, put new questions in another email, wait for a response, etc. Someone who, for a newbie, has the reassuring voice that no email can ever provide.

I like the personal touch; I like to hear someone chuckle, someone say "I know." It takes both me and the TA much less time when we talk for a few minutes.

I understand of course everyone has different needs, and I read many, many wonderful reviews here of Small World, DU, Vacations to Go, Disney, and some others. You need to know your comfort zone, and there will be some very nice people there to help you.
over50visits is offline   Reply With Quote
Old 01-10-2013, 03:04 PM   #59
tweis
DIS Veteran
 
tweis's Avatar
 
Join Date: May 2012
Location: GA
Posts: 2,704

Quote:
Originally Posted by davisdenyel View Post
I was not told I would recieve a gift basket. But from reading on here it looks like others have been getting one. I never did expect one either. But it would be a nice treat I departed from PC last time and will also be departing from PC the next time.
Maybe we will both get one on our next cruise
__________________
4 NIGHT MAGIC 2014 The Magic is better than the Dream.....I'll be the judge of that!http://www.disboards.com/showthread.php?t=3272639
5 Night Disney Dream Double Dip June 2012
3 Night Disney Dream May 2013 Trip report W/Navigators http://www.disboards.com/showthread.p?t=3121863
tweis is offline   Reply With Quote
Old 01-10-2013, 03:50 PM   #60
dach2k3
Earning My Ears
 
Join Date: Jun 2009
Posts: 11

We are not big cruisers. We used the cruise compete site to get some quotes. All the responses were the same price but the on board credits varied significantly. I am not allowed to post the link yet, but I bet it isn't an allowed site.

My OBC was double what I had been quoted by sponsors here. It was slightly higher than the costco card you can get through costco.

I am not sure what to expect from a great travel agent. I research a lot and I knew exactly what I wanted. Once I contacted the agent who had replied to me she was very speedy and has been very attentive. We used her again to book my current cruise which has 6 cabins.

I am curious what sort of service you all expect from a great agent? I assume responsiveness, courtesy, and added value above and beyond the additional credit.
dach2k3 is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 01:02 AM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.

You Rated this Thread: