Disney Information Station Logo

Go Back   The DIS Discussion Forums - DISboards.com > Just for Fun > Community Board
Find Hotel Specials & DIScounts
 
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read





Reply
 
Thread Tools Rate Thread Display Modes
Old 01-06-2013, 10:32 PM   #16
Janepod
The new dinning plan is out. Need to get those ressies in!
 
Join Date: Sep 2010
Location: Fairfield County
Posts: 3,480

Quote:
Originally Posted by tasha99 View Post
Poor customer service? A bad practice of pre-filling dates? Expedia should have fixed this before it ever became a gripe on a message board.
Every travel site I visit -- and that includes Disney, as well as American Airlines, Hilton, Travelocity, and many others -- has prefilled dates. It's the industry standard. Most people know to plug in their own dates.
Janepod is offline   Reply With Quote
Old 01-06-2013, 10:53 PM   #17
tasha99
DIS Veteran
 
Join Date: Aug 2006
Location: Oregon coast
Posts: 3,491

Quote:
Originally Posted by Janepod View Post
Every travel site I visit -- and that includes Disney, as well as American Airlines, Hilton, Travelocity, and many others -- has prefilled dates. It's the industry standard. Most people know to plug in their own dates.
For park tickets? That's not exactly expected. Plus, the OP noticed and called to fix this right away. Basically, Expedia isn't willing to fix a "typo" in a reservation that was noticed a minute later. That's extremely crappy customer service, and the type of issue that could make customers leery of using them.
tasha99 is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 01-06-2013, 11:56 PM   #18
chloelovesdisney
DIS Veteran
 
chloelovesdisney's Avatar
 
Join Date: Jul 2007
Location: New York
Posts: 5,946

Quote:
Originally Posted by tasha99 View Post
For park tickets? That's not exactly expected. Plus, the OP noticed and called to fix this right away. Basically, Expedia isn't willing to fix a "typo" in a reservation that was noticed a minute later. That's extremely crappy customer service, and the type of issue that could make customers leery of using them.
While I agree that dates may not be expected for park tickets, they are listed right where you click to check the price. It's not exactly hidden or way up top or below. Whenever I book anything on Expedia I double and triple check everything listed because generally once you click purchase, you've bought it. My friend had to buy plane tickets twice once, he had the wrong month listed and was out of luck afterward.

I do hope they help him out though with these park tickets, it seems like this shouldn't be as difficult to change as plane tickets.
__________________

chloelovesdisney is offline   Reply With Quote
Old 01-07-2013, 06:34 AM   #19
sam_gordon
DIS Veteran
 
Join Date: Jun 2010
Posts: 9,581

Quote:
Originally Posted by tasha99 View Post
For park tickets? That's not exactly expected. Plus, the OP noticed and called to fix this right away. Basically, Expedia isn't willing to fix a "typo" in a reservation that was noticed a minute later. That's extremely crappy customer service, and the type of issue that could make customers leery of using them.
Have you tried using the site? It's not exactly easy to miss the dates. I agree the fault lies more with the OP than Expedia.
__________________
Freedom W. Caribbean June 15 - June 22, 2014 Video
Oasis W. Caribbean June 8 - June 15, 2014 Review
Barcelo Maya Palace June 29-July 6, 2012
Bay Lake Towers, WDW June 1 - June 6, 2011
Polynesian, WDW Dec. 29, 2008 - Jan. 3, 2009
Wilderness Lodge, WDW, June 2005
Polynesian, WDW Sept. 7 - Sept. 14, 2001
Caribbean Beach, June 1993
sam_gordon is offline   Reply With Quote
Old 01-07-2013, 06:47 PM   #20
Kinnick23
Earning My Ears
 
Join Date: Jan 2013
Posts: 6

I have looked at the site even more closely. There are 2 advertisements to click on for their special on DW tickets. The first is toward the top and if you click on that one and scroll to the bottom the date selection is clearly there.

The link I was using was toward the bottom of the page

I attempted to post both links but since I have less than 10 posts on this site , it's not allowed.

It is not as clear. The eye is drawn to to green writing and once selecting at the bottom where the other page clearly has a date selection, it is not there. And my eye was drawn to expires March 31st.
So although it may be there it is not as clearly marked and obvious as the first link I posted. And if you move on to the next page it again draws the eye to the green bold type of the 5 day special. I am saying the site was not set up as nicely as the first I posted in this link and had I clicked on that I wouldn't even be in this position. I originally posted here as this is where the "experts" are and thought someone may have some knowledge about this. I didn't come here for people to say I did it wrong. I see it's there now. But I also feel I wasn't prompted to select any dates to begin with and as you "experts" are aware or would think you would be, if I had purchased tickets through more commonly used Undercover Tourist Or the Disney site itself, there are no dates to select A ticket is a ticket on those sites. I wasn't aware Expedia was different and don't feel the site was user friendly in prompting me to.

I also posted here to help others in the future that may run into the same problem. I appreciate all who have tried to help with suggestions to fix the problem so that I may use the tickets. Thank You.
Kinnick23 is offline   Reply With Quote
Old 01-07-2013, 07:09 PM   #21
Mel522
DIS Veteran
 
Join Date: Feb 2012
Posts: 1,210

Quote:
Originally Posted by Kinnick23 View Post
I have looked at the site even more closely. There are 2 advertisements to click on for their special on DW tickets. The first is toward the top and if you click on that one and scroll to the bottom the date selection is clearly there.

The link I was using was toward the bottom of the page

I attempted to post both links but since I have less than 10 posts on this site , it's not allowed.

It is not as clear. The eye is drawn to to green writing and once selecting at the bottom where the other page clearly has a date selection, it is not there. And my eye was drawn to expires March 31st.
So although it may be there it is not as clearly marked and obvious as the first link I posted. And if you move on to the next page it again draws the eye to the green bold type of the 5 day special. I am saying the site was not set up as nicely as the first I posted in this link and had I clicked on that I wouldn't even be in this position. I originally posted here as this is where the "experts" are and thought someone may have some knowledge about this. I didn't come here for people to say I did it wrong. I see it's there now. But I also feel I wasn't prompted to select any dates to begin with and as you "experts" are aware or would think you would be, if I had purchased tickets through more commonly used Undercover Tourist Or the Disney site itself, there are no dates to select A ticket is a ticket on those sites. I wasn't aware Expedia was different and don't feel the site was user friendly in prompting me to.

I also posted here to help others in the future that may run into the same problem. I appreciate all who have tried to help with suggestions to fix the problem so that I may use the tickets. Thank You.
Here are the links since you can't post them yet.
This first one has a spot for you to specify dates.
http://www.expedia.com/pub/agent.dll...icid=197337443

This one is the one I assume you clicked on. The dates are pre-selected.
http://www.expedia.com/pub/agent.dll...icid=197328316

I would contact Expedia. Point out the difference between the two links, and see if they can't do anything. Ask to speak with a supervisor or manager if necessary. I wish you luck.
__________________
Mel522 is offline   Reply With Quote
Old 01-07-2013, 07:14 PM   #22
Kinnick23
Earning My Ears
 
Join Date: Jan 2013
Posts: 6

Thank you for posting them.
Kinnick23 is offline   Reply With Quote
Old 01-07-2013, 11:57 PM   #23
hellow
Mouseketeer
 
hellow's Avatar
 
Join Date: Apr 2000
Location: Corvallis, OR
Posts: 481

OP: I really hope they work with you on this. It really is, as another poster said, a typo that you immediately tried to correct. Good Luck!

I got burned big time through Travelocity and will never use any of the 3rd party sites again. Even though the company or airline you are flying with/going to is reputable, they will claim that your contract is with the 3rd party, not them. And my experience with Travelocity showed me that they are not willing to provide any customer service whatsoever.
hellow is offline   Reply With Quote
Old 01-08-2013, 06:02 AM   #24
sam_gordon
DIS Veteran
 
Join Date: Jun 2010
Posts: 9,581

Quote:
Originally Posted by Mel522 View Post
Here are the links since you can't post them yet.
This first one has a spot for you to specify dates.
http://www.expedia.com/pub/agent.dll...icid=197337443

This one is the one I assume you clicked on. The dates are pre-selected.
http://www.expedia.com/pub/agent.dll...icid=197328316

I would contact Expedia. Point out the difference between the two links, and see if they can't do anything. Ask to speak with a supervisor or manager if necessary. I wish you luck.
I had gone to the first link. FWIW, the dates are also already filled out in that one, but it is more obvious you can change the dates. In the second link, maybe it's because I'm subconsciously looking for it, just above where you choose the "5 for 3" deal is a section (highlighted in tan) for "Trip Dates: xx/xx/xxx - xx/xx/xxx" and a link to "Select New Trip dates". Also, when you continue on that page, and you see the "receipt" page, under the "5 for 3" description is a line "Usable from: 1/25/2013 to 2/1/2013".

Yes, maybe the design could have been better. But the information is there. It's not in white type on a white background, it's not in super small text. It is worth calling Expedia and pleading your case, but I don't think it's a "slam dunk" that they will change the voucher or give you a refund.

You might be able to contact your credit card company and see if they'll challenge the item (or whatever they do), but you agreed to purchase the vouchers which are listed as "non refundable", so I don't know how far that will go either.
__________________
Freedom W. Caribbean June 15 - June 22, 2014 Video
Oasis W. Caribbean June 8 - June 15, 2014 Review
Barcelo Maya Palace June 29-July 6, 2012
Bay Lake Towers, WDW June 1 - June 6, 2011
Polynesian, WDW Dec. 29, 2008 - Jan. 3, 2009
Wilderness Lodge, WDW, June 2005
Polynesian, WDW Sept. 7 - Sept. 14, 2001
Caribbean Beach, June 1993
sam_gordon is offline   Reply With Quote
Old 01-08-2013, 09:05 AM   #25
zurgswife
WDW is my Shangrala...and I'm going...life is better!!!
 
zurgswife's Avatar
 
Join Date: Jan 2000
Posts: 15,367

Reviewing both links I can see how it is easy to miss the dates that are prefilled in the second link. Good luck trying to get it fixed.
__________________
[IMG]

In Honor of Robin Costello I will miss you my dear friend.
zurgswife is offline   Reply With Quote
Old 01-08-2013, 09:39 AM   #26
PrincessKsMom

OMG you should see me when I'm driving
I'm pretty sure the minute I open my mouth no one would have to ask the question
 
PrincessKsMom's Avatar
 
Join Date: Feb 2008
Location: New Jersey
Posts: 12,175

I completely would have missed the dates using the second link. Hope it all works out for you OP.
__________________
7/79 - Off site; 7/80 - Off site; 11/98 - Off site; 1/05 - CBR; 2/06 - ASMovies; 8/08 - ASMovies; 8/09 - CBR; 4/10 - CBR

Stolen from SCHBR'sMom, who stole it from Wickey, who stole it from Kimmar.
LETS ALL DO THE BROONY \ 0 / TagGate 2011
PrincessKsMom is online now   Reply With Quote
Old 01-08-2013, 11:29 AM   #27
It'sWDW4me
Fairly new... still gets a tag :)
HOLD THE PHONE!
I think it's easier to reason with a CHIMPANZEE than to reason with a tween/early teen!
 
It'sWDW4me's Avatar
 
Join Date: Sep 2009
Location: Way too far away from "home"
Posts: 3,008

Quote:
Originally Posted by Mel522 View Post
Here are the links since you can't post them yet.
This first one has a spot for you to specify dates.
http://www.expedia.com/pub/agent.dll...icid=197337443

This one is the one I assume you clicked on. The dates are pre-selected.
http://www.expedia.com/pub/agent.dll...icid=197328316

I would contact Expedia. Point out the difference between the two links, and see if they can't do anything. Ask to speak with a supervisor or manager if necessary. I wish you luck.
Wow - I was even LOOKING for the dates in the second link and I totally missed that. Just looks like you're buying a voucher that will expire on 3/31/13. Using that first link, there's no way to buy the tickets until you specify dates. Totally different story.

Good luck. I do hope Expedia works with you on this. If not, contest the charge with the credit card - eat the $30 if you have to - and, IMHO, I'd never use Expedia again. Print out both pages to help back you up with showing how crazy easy it is to not notice the dates.
__________________

WDW Commando Member #120

Me; DS (18); Bear (7); Cosmo (7? He's a stray who found his home with us)

No more tickers for a very long while.

March 1986 - offsite; March 2002 - offsite; August 2006 - POP; August 2007 - OKW (free upgrade from ASMo!); August 2008 - POR; August 2010 - CBR ; August 2012 - DCL's Fantasy ; July 2013 - POP & 1st solo trip!
It'sWDW4me is offline   Reply With Quote
Old 01-09-2013, 09:07 PM   #28
Kinnick23
Earning My Ears
 
Join Date: Jan 2013
Posts: 6

I have an update on this. I spoke again with Expedia and I'm actually not sure what made them listen but they are refunding the vouchers. They were very nice and apologized for my being told it was Disney's fault they couldn't change them due to the contract. Disney doesn't have access to the reservation until 2 days before the voucher date. I knew that already from Disney myself, but apparently it was confirmed.

He said they couldn't change the dates, as there system doesn't allow it. What he could do was back out the transaction and refund it. Which he did. He also was willing to rebook them but I couldn't rebook them until the refund was posted to the account. I thanked him for all he has done to correct the problem but wanted to show him why the error had been made. I walked him through the two links and he said he could see how it would happen. He then told me he would report it to get it changed. I checked it before my reply here and so far no change. I hope they do consider changing it but it may take more issues before they realize it's a problem. I really think it was likely refunded only because of the CSR's blaming Disney for their inability to fix the vouchers. Not sure, but that's what I got. For whatever reason it was refunded, I am most grateful that they did make it right and we will be able to go on our planned trip with out the stress of a tighter budget than anticipated.

Thank You all who were here to offer suggestions and support! This has been taken care of! Thank You Expedia for deciding to make this right!
Kinnick23 is offline   Reply With Quote
Old 01-10-2013, 01:49 AM   #29
wilma-bride
Would love a diet on Cadbury Flakes
Admits she's strange when it comes to eggs
 
wilma-bride's Avatar
 
Join Date: Jul 2005
Location: Wiltshire, UK
Posts: 20,683
DISboards Moderator

I am so pleased you got this sorted out and thanks for the update. Hope you have a great time
wilma-bride is offline   Reply With Quote
Old 01-10-2013, 06:28 AM   #30
usnuzuloose

Loosing Doomed Boo Boo
 
usnuzuloose's Avatar
 
Join Date: Sep 2009
Location: Sacramento Ca
Posts: 122,446

I am glad to hear that they corrected the problem.
__________________
A Carnival cruise.....with a chicken. TR
http://www.disboards.com/showthread....54201&posted=1
usnuzuloose is online now   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 10:32 PM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.

You Rated this Thread: