Is anyone having issue linking resort ressie to new site - The DIS Discussion Forums

KAYLI'S DAD · 12-30-2012, 11:37 AM

Is anyone having issues linking their resort to the new site? Do I need a different confirmation number than the KMU number?

CanadianGuy · 12-30-2012, 12:51 PM

Quote:

Originally Posted by KAYLI'S DAD

Is anyone having issues linking their resort to the new site? Do I need a different confirmation number than the KMU number?

There are a series of threads on this board about this exact issue.. Yeah, it's a HUGE problem. Some folks are having no problems, and others are having serious problems.

What do you mean, KMU number? My confirmation was an 8 character alpha numeric thing that on my reservation confirmation email was listed after the words "CLIENT FILE : "

aaarcher86 · 12-30-2012, 01:21 PM

KMU sounds like a third party booking - Expedia?

That reservation number won't link regardless if it was working - you need either your 12 digit resort reservation number or your 8 digit Disney reservation number which will start with a 3 or 6.

KAYLI'S DAD · 12-30-2012, 01:29 PM

On my confirmation email after client file it says KMU followed by 5 numbers. I booked it directly through Disney.

aaarcher86 · 12-30-2012, 01:34 PM

If it's what Disney gave you, it should work. It's a super unusual booking code.

But the website I don't think is working for nearly anyone to link their packages. Only thing I could get to work was dining reservations.

Katie's Mom · 12-30-2012, 01:54 PM

Quote:

Originally Posted by aaarcher86

If it's what Disney gave you, it should work. It's a super unusual booking code.

But the website I don't think is working for nearly anyone to link their packages. Only thing I could get to work was dining reservations.

I have the same code. It is the play stay dine package. Booked through Disney and website not accepting the reservation number. I will keep trying.

The Fox Menagerie · 12-30-2012, 02:34 PM

I called tech support today and was told the site is not working to add reservations that the CMs did not have any estimated time of correcting the website. All she could do was deal with the question I had about a payment made on the old site that has not cleared the bank. They really do not know when this will be fixed. I am not going until June, so I have no pressing issue at this time. I plan to check the site a couple of times a week until I can ***/see my reservation. Good luck getting yours added also!

janpluto · 12-30-2012, 02:37 PM

I was having problems this afternoon. I decided to wait a couple of days before trying again. Hoping this will give Disney time to work out the bugs.

Starclassic · 12-30-2012, 04:55 PM

Been having the same problem. My reservation also starts with KMU and is a S/P/D package, booked directly over the phone with Disney.

dworldlovers · 12-30-2012, 08:42 PM

We have a KMU confirmation number also. Just got off the phone with Disney, as I couldn't get my reservation on the web-site. They have our reservation in their system-she said they are in the process of switching everything over to the new site.

mlittig · 12-30-2012, 11:53 PM

It seems like everybody is having problems

CanadianGuy · 12-31-2012, 07:34 AM

Quote:

Originally Posted by mlittig

It seems like everybody is having problems

Yeah. Cuz they are! LOL

KELLY · 12-31-2012, 08:05 AM

I'm having issues as well. What a surprise.

12-30-2012, 11:37 AM	#1
KAYLI'S DAD Mouseketeer Join Date: Jan 2008 Location: Illinois Posts: 330	Is anyone having issue linking resort ressie to new site Is anyone having issues linking their resort to the new site? Do I need a different confirmation number than the KMU number? __________________ 1998 Ft. Wild. Cabin 2000 AS Music 2002 AS Sports 2006 Disneyland 2008 POFQ 2009 AS Movies 2010 AS Music 2012 POFQ 2013 POLY

12-30-2012, 01:21 PM	#3
aaarcher86 DIS Veteran Join Date: Feb 2010 Location: Columbus, OH Posts: 2,689	KMU sounds like a third party booking - Expedia? That reservation number won't link regardless if it was working - you need either your 12 digit resort reservation number or your 8 digit Disney reservation number which will start with a 3 or 6. __________________ February 2010 - All Star Movies Me : Hubs DD6 DD5

12-30-2012, 01:29 PM	#4
KAYLI'S DAD Mouseketeer Join Date: Jan 2008 Location: Illinois Posts: 330	On my confirmation email after client file it says KMU followed by 5 numbers. I booked it directly through Disney. __________________ 1998 Ft. Wild. Cabin 2000 AS Music 2002 AS Sports 2006 Disneyland 2008 POFQ 2009 AS Movies 2010 AS Music 2012 POFQ 2013 POLY

12-30-2012, 01:34 PM	#5
aaarcher86 DIS Veteran Join Date: Feb 2010 Location: Columbus, OH Posts: 2,689	If it's what Disney gave you, it should work. It's a super unusual booking code. But the website I don't think is working for nearly anyone to link their packages. Only thing I could get to work was dining reservations. __________________ February 2010 - All Star Movies Me : Hubs DD6 DD5

12-30-2012, 02:34 PM	#7
The Fox Menagerie Mouseketeer Join Date: Jul 2012 Location: Northern California Posts: 157	I called tech support today and was told the site is not working to add reservations that the CMs did not have any estimated time of correcting the website. All she could do was deal with the question I had about a payment made on the old site that has not cleared the bank. They really do not know when this will be fixed. I am not going until June, so I have no pressing issue at this time. I plan to check the site a couple of times a week until I can ***/see my reservation. Good luck getting yours added also! __________________ Jun 2013 Polynesian Resort, Aug 2011 Disneyland Hotel, Dec 2010 Disneyland Hotel, Nov 2010 Paradise Pier Hotel, Aug 2010 Disneyland Hotel, Apr 2010 Disneyland Hotel , Jun 2009 Grand Floridian Resort, Jun 2009 Bahamas Cruise Disney Wonder, Apr 2008 Disneyland Hotel, Apr 2007 Paradise Pier Hotel, Apr 2004 Disneyland Hotel, Oct 1999 Off Property Orlando, July 1995 Off Property Disneyland, June 1990 Off Property Disneyland

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12-30-2012, 02:37 PM	#8
janpluto Mouseketeer Join Date: Mar 2009 Posts: 88	I was having problems this afternoon. I decided to wait a couple of days before trying again. Hoping this will give Disney time to work out the bugs. __________________

12-30-2012, 04:55 PM	#9
Starclassic ‎"The way to get started is to quit talking and begin doing." ~Walt Disney Join Date: Aug 2011 Location: Long Island, NY Posts: 1,729	Been having the same problem. My reservation also starts with KMU and is a S/P/D package, booked directly over the phone with Disney. __________________ Karen (me) & Liam (DF) Feb.2012 ASMu, Feb.2013 ASMu, hopefully Dec.2014

12-30-2012, 08:42 PM	#10
dworldlovers Mouseketeer Join Date: Oct 2011 Posts: 129	We have a KMU confirmation number also. Just got off the phone with Disney, as I couldn't get my reservation on the web-site. They have our reservation in their system-she said they are in the process of switching everything over to the new site.

12-30-2012, 11:53 PM	#11
mlittig DIS Veteran Join Date: Apr 2009 Location: Northern Massachusetts Posts: 5,145	It seems like everybody is having problems __________________ 5/87 Polynesian 5/90 Polynesian 12/02 Off site 8/08 French Quarter 6/09 French Quarter 8/09 All Star Sports 4/10 French Quarter 12/10 Old Key West 4/11 Old Key West 8/11 Pop 9/11 Pop 4/12 Old Key West 8/12 Old Key West 4/13 Old Key West 8/7/13 Old Key West

12-31-2012, 08:05 AM	#13
KELLY DIS Veteran Join Date: Aug 1999 Location: Wells,me,usa Posts: 5,172	I'm having issues as well. What a surprise. __________________ 2002 CSR, 2003 ASMO, 2004 WL, 2005 POFQ, 2006 POFQ, 2007 SSR, 2008 SSR, 2009 POFQ& POP (FD) , 2010 POP (FD) , 2011 POP (FD), 2012 POP (FD) and next up POP (FD) bouncebacks Me , DH , DD 7 and DD 5

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