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Old 12-28-2012, 05:10 PM   #20
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Join Date: Aug 1999
Location: Louisiana, USA
Posts: 937

Originally Posted by gscott8075 View Post
I think it is ashame that this entire episode has been played out in public. What is the point is singling out people by name for what appears to be a minor miscue?

This is a private transaction. The original poster should have brought her issue to the principal of TSS. If not satisfied, it would have been appropriate to discuss it on the boards without dragging names into it.

While TSS could have handled it better, did it have to get to the point where the employee felt compelled to post a public apology for the world to see?

It is too easy to destroy a business's reputation with a stroke of the keyboard.

Perhaps in 2013, all of us could works towards peace towards one another.
I disagree. Many come here for information on purchasing DVC. They are not just looking for positive information with filetered responses. If someone feels service they receive is good, we read about it (Sharon and Rachel are mentioned on numerous occasions). If someone has bad service, why should they not share in ordered to allow others to judge whether they think that type of service would make a difference to them? The OP gave enough details for someone to make an informed judgment. If the service provider felt the need to publicly apologize, there must have been an issue that he felt required it. We do not have to be PC and only display positive experiences.

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