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Old 12-27-2012, 08:57 PM   #1
OrcaPotter
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Renting a Scooter

I did a search, but found no specific threads, so here goes:

My grandfather needs to rent a motorized scooter for his first cruise with us aboard the Dream at the end of January. Has anyone rented a scooter to use on a Disney cruise, and what company did you use? Approximately how much did it cost you? Did they drop it off at the port, or directly on the ship?

Also, there are no handicap accessible rooms available on our cruise; has anyone used a scooter with a regular room? Where did you park it? Was it a problem?

Advice and direction would be greatly appreciated.

** Back from our cruise. A brief report and advices are below**

1. We ended up renting from Brevard Medical Supply. Making the reservation was easy, and for a very nice scooter, it cost my grandfather about $245 for the 4 day cruise.

2. However, while it is promised that the scooter would be dropped off at the terminal (and the declaration that a CM would be able to deliver it to my grandfather once he arrived to limit his walking), there is no confirmation of what time it will be dropped off. We got to the terminal around 11 AM and we weren't quite sure which CM to ask about retrieving the scooter. My grandfather managed to get through security and upstairs by himself. We asked a greeter about the scooter, and he pointed to an area where they were being kept. We saw one scooter parked there and figured, great! But we knew we had to check him in first, so we did this. Then we asked about the scooter. Turned out that the scooter parked there was not ours. A rather flustered young CM seemed eager to push off the problem by handing us the phone number for Brevard Medical, stating it was not under DCL's control, and that BMS was not open on Sundays except for an answering service. Amongst the chaos of checking in a party of 7--4 of which were cruise newbies--I tried to call and couldn't get through. Commence stressed panic.

We went over to the supervisor desk, which was a lot more helpful. The supervisor called the company herself, and discovered that the scooter was still on route to be delivered. Due to 3 ships being in port at the same time, it was causing a delay. If the scooter was delivered after we boarded the ship, it would be delivered to his stateroom. Meanwhile, they provided us with a wheelchair to get him on board.

So, pro tip: If you rent from this company, anticipate the possibility that it will not be there when you arrive at the terminal. But Disney was as good as their word, and by the time the staterooms were ready at 1:30, it was sitting outside his stateroom door as promised.

3. Then there was this issue of parking the scooter without a handicap accessible room. Unfortunately, all were booked on our cruise (1/28-1/31) and we did not have flexibility to book a different date. We took the tips from this thread about parking it in the elevator bay--the hallways by the rooms are much too narrow. This resulted in a lot of mixed information by the crew. We were told several different things: keep it parked by the rooms--it can't be by the elevators, keep it parked by the elevators--it can't be by the rooms, it can't be kept by the elevators--call guest services so they can take it down to deck 2 and park it by Enchanted Garden, etc. etc. It got quite annoying. Particularly when our room stewardess, who was exceptionally nice, kept insisting that deck 2 was where it had to be. She didn't seem to realize how incredibly inconvenient and illogical that was. We kept the scooter labeled with my grandfather's name and cabin number, so if keeping it by the elevators was not allowed, they could have left a note or called the stateroom to insist. We ignored the "rules" and just kept it by the elevators.

4. Lastly, our cruise was completely full. Last year, we went in mid-January and the ship didn't feel crowded at all. We rarely had to wait for an elevator. But this time, the ship was packed--and there were a lot of foreigners (primarily from South America and other Latin American countries). There was absolutely no courtesy given to my grandfather by the other guests. We would be waiting 15 minutes for an empty enough elevator, only for folks to rush in from behind us and crowd in. People would swarm around him, seemingly oblivious to his scooter--dash across, in front, etc. Then they had the nerve to give him ugly looks if they were in danger of getting into a collision.

Also, deck 12 is not friendly to wheelchairs and scooters when navigating around crowds, partitions, and deck chairs.

Whether or not my grandfather enjoyed himself (that's a novel-length report), having the scooter certainly helped him manage the trip. But I definitely feel for the individuals who have no choice but to be mobility handicapped 24/7.

Last edited by OrcaPotter; 02-02-2013 at 01:22 PM.
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Old 12-27-2012, 09:10 PM   #2
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Information from another post. I just searched all posts for "wheelchair rental". This seems to be the most mentioned company in the posts. This post is from 8/12.

Quote:
Originally Posted by pepperpike View Post
Brevard Medical Supply will have whatever you need at Disney Cruise Terminal if you make reservations. Their Website has varying rates depending on length of cruise. At this moment an electric scooter is $260 per 7 day cruise, a wide wheelchair is $155. They have this waiting in terminal for you. If you have difficulty in walking from the bus to the Terminal, ask a CM to retreive it for you. There is a bench to sit where the bus drops you off. I have used them on several cruises. Byh the way if you need a cane holder, one can be attached to a scooter.
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Old 12-27-2012, 10:32 PM   #3
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Ooo, thanks. This looks good. Now just need to hear how people park these things on board!
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Old 12-27-2012, 10:37 PM   #4
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I know that I have seen them in the stairwells/elevator hallways in the alcoves there plugged in at night on the Magic/Wonder. Haven't seen that on the Fantasy/Dream but would imagine there are outlets there as well.
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Old 12-27-2012, 11:16 PM   #5
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We had someone with a cart right next to us. I personally would try to get a handicap room if possible as they are much larger with more plugs and such easier to get around in. Also you wouldn't have to worry about something happening to the cart
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Old 12-28-2012, 11:23 AM   #6
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I've used http://www.specialneedsatsea.com twice now.

Highly recommend them! Scooter was waiting for us at check-in.

I had a HA room. But people that didn't, would park it near the elevator. There is an outlet there to charge it. Or you take the battery into your room to charge.
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Old 12-28-2012, 11:49 AM   #7
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We have our own so can't comment there but I will tell you that the ECVs that are plugged in by the elevators are constantly played with by kids. I see other people's kids jumping up and down on them and generally messing with them. Then the elevator will come and the parent will say "Come on Johnny, get off of that and let's go."

I, personally, would never leave an ECV in the elevator area and you CANNOT leave it in the hallways. The cleaning carts, strollers and other ECVs cannot get through. The hallways are very narrow. Seriously try to get a HCA room. We have actually switched our cruising dates because when we call we cannot get a room. Plus, if he needs an ECV to get around the step up into the bathroom is quite high as well as the step into the shower.

Good luck with everything.
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Old 12-28-2012, 12:42 PM   #8
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Have used my personal scooter on first cruise on the Wonder - no problems - used the elevator alcove to store it. On the Fantasy in Sept the ship decided that it had to be stored elsewhere. They would bring it to me and pick it up when I was finished. I will be going on the Wonder again in Sept so I will call DCL before to make sure we have the storage area designated.
I rented for the Fantasy trip and they had the scooters in the arrival area all set up.
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Old 12-28-2012, 01:18 PM   #9
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Thanks so much for the info, everyone! We are unable to change our dates and it is more important for my mother that all of our staterooms are directly connected, so even if a HA room opens up, I doubt she would want to move. My grandfather gets around fine, it's just walking long distances that he cannot do. We'll try parking it by the elevator and/or speak with a cast member about where to keep it.

Also, will definitely get quotes for the rental from the suggested companies. Thanks!
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Old 12-28-2012, 01:26 PM   #10
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Also, you say he gets around fine. But with the motion of the ship it makes it that much harder. A scooter is a really good idea for him.

I use a walker and there would have been no way i would have managed without the scooter
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Old 12-28-2012, 01:30 PM   #11
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Quote:
Originally Posted by Eeyore'sthebest View Post
We have our own so can't comment there but I will tell you that the ECVs that are plugged in by the elevators are constantly played with by kids. I see other people's kids jumping up and down on them and generally messing with them. Then the elevator will come and the parent will say "Come on Johnny, get off of that and let's go."

I, personally, would never leave an ECV in the elevator area and you CANNOT leave it in the hallways. The cleaning carts, strollers and other ECVs cannot get through. The hallways are very narrow. Seriously try to get a HCA room. We have actually switched our cruising dates because when we call we cannot get a room. Plus, if he needs an ECV to get around the step up into the bathroom is quite high as well as the step into the shower.

Good luck with everything.
I've seen this, also. I've seen partially melted Mickey bars on the seats of scooters parked in the elevator lobbies. And trash thrown in the baskets.

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Old 12-29-2012, 12:08 PM   #12
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Like you, we were unable to get an HA room for our cruise with my MIL. We didn't know where to park the scooter, so we got a wheelchair for her. My TA called DCL and got the door dimensions of a regular cabin door so that we could have a wheelchair that could be pushed inside. I did see a scooter in the elevator area, but didnt know prior that was allowed. Another possibility if you don't want to leave it outside is a motorized wheelchair. Not sure about renting those though.
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Old 02-02-2013, 01:25 PM   #13
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Back from our cruise

I posted this to the opening entry, but I wanted to let folks know how it all went:


1. We ended up renting from Brevard Medical Supply. Making the reservation was easy, and for a very nice scooter, it cost my grandfather about $245 for the 4 day cruise.

2. However, while it is promised that the scooter would be dropped off at the terminal (and the declaration that a CM would be able to deliver it to my grandfather once he arrived to limit his walking), there is no confirmation of what time it will be dropped off. We got to the terminal around 11 AM and we weren't quite sure which CM to ask about retrieving the scooter. My grandfather managed to get through security and upstairs by himself. We asked a greeter about the scooter, and he pointed to an area where they were being kept. We saw one scooter parked there and figured, great! But we knew we had to check him in first, so we did this. Then we asked about the scooter. Turned out that the scooter parked there was not ours. A rather flustered young CM seemed eager to push off the problem by handing us the phone number for Brevard Medical, stating it was not under DCL's control, and that BMS was not open on Sundays except for an answering service. Amongst the chaos of checking in a party of 7--4 of which were cruise newbies--I tried to call and couldn't get through. Commence stressed panic.

We went over to the supervisor desk, which was a lot more helpful. The supervisor called the company herself, and discovered that the scooter was still on route to be delivered. Due to 3 ships being in port at the same time, it was causing a delay. If the scooter was delivered after we boarded the ship, it would be delivered to his stateroom. Meanwhile, they provided us with a wheelchair to get him on board.

So, pro tip: If you rent from this company, anticipate the possibility that it will not be there when you arrive at the terminal. But Disney was as good as their word, and by the time the staterooms were ready at 1:30, it was sitting outside his stateroom door as promised.

3. Then there was this issue of parking the scooter without a handicap accessible room. Unfortunately, all were booked on our cruise (1/28-1/31) and we did not have flexibility to book a different date. We took the tips from this thread about parking it in the elevator bay--the hallways by the rooms are much too narrow. This resulted in a lot of mixed information by the crew. We were told several different things: keep it parked by the rooms--it can't be by the elevators, keep it parked by the elevators--it can't be by the rooms, it can't be kept by the elevators--call guest services so they can take it down to deck 2 and park it by Enchanted Garden, etc. etc. It got quite annoying. Particularly when our room stewardess, who was exceptionally nice, kept insisting that deck 2 was where it had to be. She didn't seem to realize how incredibly inconvenient and illogical that was. We kept the scooter labeled with my grandfather's name and cabin number, so if keeping it by the elevators was not allowed, they could have left a note or called the stateroom to insist. We ignored the "rules" and just kept it by the elevators.

4. Lastly, our cruise was completely full. Last year, we went in mid-January and the ship didn't feel crowded at all. We rarely had to wait for an elevator. But this time, the ship was packed--and there were a lot of foreigners (primarily from South America and other Latin American countries). There was absolutely no courtesy given to my grandfather by the other guests. We would be waiting 15 minutes for an empty enough elevator, only for folks to rush in from behind us and crowd in. People would swarm around him, seemingly oblivious to his scooter--dash across, in front, etc. Then they had the nerve to give him ugly looks if they were in danger of getting into a collision.

Also, deck 12 is not friendly to wheelchairs and scooters when navigating around crowds, partitions, and deck chairs.

Whether or not my grandfather enjoyed himself (that's a novel-length report), having the scooter certainly helped him manage the trip. But I definitely feel for the individuals who have no choice but to be mobility handicapped 24/7.
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Old 02-02-2013, 02:34 PM   #14
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Quote:
Originally Posted by OrcaPotter View Post
4. Lastly, our cruise was completely full. Last year, we went in mid-January and the ship didn't feel crowded at all. We rarely had to wait for an elevator. But this time, the ship was packed--and there were a lot of foreigners (primarily from South America and other Latin American countries). There was absolutely no courtesy given to my grandfather by the other guests. We would be waiting 15 minutes for an empty enough elevator, only for folks to rush in from behind us and crowd in. People would swarm around him, seemingly oblivious to his scooter--dash across, in front, etc. Then they had the nerve to give him ugly looks if they were in danger of getting into a collision.
Thank-you for posting your reviews and advice. This will definitely help others!

As for the whole elevator thing, we found the same difficulty with a stroller (double wide). I found that if we went the opposite direction of the crowd (i.e. if everyone was going up, we would go down) just to get on the elevator, then we would deal with getting off on the right floor, or trying to use the forward or aft elevators whenever possible, since they tended to be a little less crowded.

Again, thanks for your review.
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