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12-27-2012, 08:48 PM
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#1 |
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Toadi Acceleratio Semper Absurda
Join Date: Nov 2008
Location: Huntington Beach, CA
Posts: 154
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Is an hour wait on hold normal?
I just spent an hour and nine minutes on hold waiting to talk to a reservation agent, and then hung up without talking to one. Is that normal or did I fall into a reservation no-man's land queue? I
was calling to inquire about availability at the Harmony Barber Shop for my upcoming visit to the Magic Kingdom. I wanted to get my hair cut there on my last trip, but the family didn't want to stand in the line. Now they have gone to a reservation system like the restaurants I though I'd give it another try. But after waiting on hold to talk to a human I gave up. Instead of paying $25 for a haircut and tip, I'll go to my normal barber and spend $12. Rick |
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12-27-2012, 09:40 PM
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#2 |
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DIS Veteran
Join Date: Mar 2011
Posts: 520
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My guess is that since they switched to the "new" website and nothing works right, the phone lines are pretty well tied up. Maybe they will get the hint and either fix the website or put it back the way it was.
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12-27-2012, 09:42 PM
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DVC Member BWV 99
You have to compare apples to apples 
Join Date: Aug 1999
Location: PA
Posts: 42,064
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12-27-2012, 09:47 PM
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#4 |
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Mouseketeer
Join Date: Sep 2012
Location: South Jersey
Posts: 389
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No, I had to call more than a few times this week and I usually don't have to. This new website is really complicating life and I am sure everyone is feeling the pain. I can't pull up any of my reservations - keeps saying it can not locate them, but it can in the old site. Dining reservations I have made this week have been messed up and required a few calls with several cast members to straighten out. One person tells me it is not in the system and the next person finds it and can finally give me a confirmation number. It's giving me a headache and wasting my time!
__________________
Fort Wilderness Campgrounds May 1992
Port Orleans French Quarter Aug 1998, Jan 2011, Feb 2012, Feb 2013  |
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12-27-2012, 09:57 PM
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#5 |
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DIS Veteran
Join Date: May 2009
Location: B.C.
Posts: 7,160
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When new discounts come out like this morning, a long wait is normal
__________________
Past Trips:
Aug 2003 WDW Marriott Courtyard, [B]Aug 2005 [/BSeaWorld, Universal, Busch Gardens Hilton Garden Inn, ]Aug 2007 WDW CBR, Jan 2008WDW WL, Aug 2008St. Pete Beach, Universal-HRH, Sea Workd & Aquatica- Hyatt Place & Doubletree, Jan 2009WDW AKL, Aug 2009Key West Sheraton Suites, Cocoa Beach Hampton Inn, & WDW POR/WL, Jan 2010WDW Poly, Jan 2011WDW POR, Aug 2011WDW POR/BC CL, Jan 2012WDW WL, Aug 2012AKL CL, Jan. 2013POFQ Next trip GF & YC Aug 2013 |
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12-27-2012, 10:48 PM
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#6 | |
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DIS Earth Angel!
Anyone have a spare phone? Suffered from DIS withdrawals I feel so technical, 'stick', 'unstick' Ya Ya Sister! 
Join Date: Mar 2001
Location: In the Boonies
Posts: 11,319
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Quote:
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Debbie--Cleverly disguised as a responsible adult
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12-28-2012, 03:17 PM
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#7 |
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Toadi Acceleratio Semper Absurda
Join Date: Nov 2008
Location: Huntington Beach, CA
Posts: 154
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I called Disney World this morning and after two minutes on hold I now have an AHR: Advanced Haircut Reservation.
Both times I called the 407 WDISNEY number and told the computer that I wanted to make a reservation at the Harmony Barber Shop. Two minutes later, I was connected to a travel agent. She said that the dining department handles the barber shop and I was transferred over there. Two minutes later, I had a haircut reservation. It seems weird that on one day, I rot for over an hour on hold. The very next day, calling Disney takes a total of 10 minutes. Rick |
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| call center, harmony barber shop, long wait times |
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