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Old 12-27-2012, 03:22 PM   #16
bumbershoot
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Quote:
Originally Posted by goofy4prez View Post
...and then half the time the person on the other end has no clue and puts me on hold to look it up as though they are some kind of tech support for Dell in India.
There seems to be some theory of customer service that says that customers don't want to hear the silence, or typing, of the CS rep, so they mute the call. It's very odd. I don't understand it. I found that most customers wanted little updates, especially if the system is slow, and not updates that start with "thank you for patiently holding, ma'am". When I did CS I found that a little chat while my fingers were typing along was helpful for the phone call. I don't understand the put-you-on-hold-or-mute philosophy.


Quote:
Originally Posted by Wood Nymph View Post
I think they are making the mistake of trying to do this at their busiest time of the year. Hopefully it should all be cleared up before our trip in February.
And it's every Disney website. I logged into Disney Movie Club yesterday, and it's all new and different with the big bubbly boxes like the new WDW site (that I haven't seen in over a week it seems) had. Now, DMC's site worked, LOL, so maybe there's hope for humanity.



Now, I am not stressy about the site; I know the reservations are there, I have my emails and confirmations numbers and all that. But some of the features of the new site looked COOL and I want to use them! Like I had just found the sort of calendar-ish pages, where you could enter in your plans for that day? How cool is it that someone out there finally saw that many of us are doing that anyway. So yeah, why wouldn't they have such a thing for us? I want to play with that!
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