Ths DIS is a great place to ask Disney Cruise Line questions and share tips.
Dreams Unlimited Travel - The official sponsor of the Disney Cruise Forums Dreams Unlimited Travel - the official sponsor of the Disney Cruise Forums  

Go Back   The DIS Discussion Forums - > Disney Cruise Line > Disney Cruise Line Forum
Find Hotel Specials & DIScounts
facebooktwitterpinterestgoogle plusyoutubeDIS Updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read

Thread Tools Rate Thread Display Modes
Prev Previous Post   Next Post Next
Old 12-27-2012, 03:16 PM   #1
DIS Veteran
brergnat's Avatar
Join Date: Sep 2006
Location: Not where I wish I did.
Posts: 2,201

DCL travel insurance and obtaining credit

Long story short: We booked a cruise in August. My MIL booked solo to join us. She ended up having a work issue and could not go at the last minute. Purchased DCL's travel insurance. MIL just recently got a letter from the insurance company denying her claim (as expected, although DCL advised us to put the claim in anyway to see what they would do).

As I understand it (and as was confirmed to me by the DCL CM on the phone), if the insurance claim ends up denied, MIL is entitled to a non-expiring credit to her cruise fare (minus the insurance cost) for a future Disney cruise.

So, she got the letter from the Insurance company, denying the claim. End of story.

Now what? Does she have to call DCL now? Or, were they already notified that the claim was denied by the insurance company? She was just kinda left hanging with no further instructions. A credit for a future cruise is great, since we plan to cruise again with DCL. But, how does she go about getting the credit now?

Any help would be appreciated!
brergnat is offline   Reply With Quote

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates

All times are GMT -5. The time now is 12:18 AM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.